30
NPS
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Eaton Vance
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About Eaton Vance's Brand
Eaton Vance and its affiliates offer array of Investment Strategies and Wealth Management Solutions. Among its major competitors, Eaton Vance is ranked in 2nd place for NPS while JPMorgan Chase & Co is 1st, and Goldman Sachs is 3rd.Their current market cap is $8.25B
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Eaton Vance CMO
Eaton Vance Ranking
- #2 / 4 of its competitors
Eaton Vance NPS
Eaton Vance's Net Promoter Score (NPS) is a 30 with 61% Promoters, 8% Passives, and 31% Detractors. Net Promoter Score tracks whether Eaton Vance's customers would recommend using the product based on a scale of -100 to 100.
Eaton Vance Overall NPS
| 61% | Promoters |
|---|---|
| 8% | Passives |
| 31% | Detractors |
Eaton Vance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2020 -100 | Sep 2020 | -100 |
Mar 2022 -66 | Mar 2022 | -66 |
Apr 2022 -75 | Apr 2022 | -75 |
Jun 2022 -40 | Jun 2022 | -40 |
Sep 2022 -17 | Sep 2022 | -17 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 22 | Nov 2022 | 22 |
Jun 2024 18 | Jun 2024 | 18 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2025 30 | Oct 2025 | 30 |
How Other Brands Compare
Eaton Vance is ranked second for NPS among its competitors. JPMorgan Chase & Co and Goldman Sachs come in first and third, with BlackRock coming in at #4. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.
Eaton Vance |  JPMorgan Chase & Co |  Goldman Sachs |  BlackRock | |
| Global Ranking | #- | #72 | #145 | #602 |
| NPS | 30 | 31 | 27 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $8.25B | $451.20B | $113.07B | $108.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eaton Vance NPS by Gender
Eaton Vance's NPS was rated -25 by Male customers on Comparably.
Male
-25
Eaton Vance's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
Eaton Vance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Eaton Vance NPS by Usage
Eaton Vance's NPS was rated 0 points by customers who have used Eaton Vance's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Eaton Vance NPS vs. Competitors
Compared to its competitors, Eaton Vance's NPS is rated right above Goldman Sachs, and is preceded by JPMorgan Chase & Co.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
| Eaton Vance | 30 |
| Goldman Sachs | 27 |
 | Lazard | 20 |
 | Northern Trust | 14 |
| BlackRock | 10 |
 | Waddell & Reed | 0 |
 | Asta Funding | N/A |
 | Navient Corporation | -19 |
 | Junxure | -36 |
Eaton Vance Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Eaton Vance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Eaton Vance Customer Loyalty Score by Gender
Eaton Vance's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Eaton Vance Customer Loyalty Score by Usage
Eaton Vance's Customer Loyalty score was rated 70% by customers who have used Eaton Vance's products/services for 2 to 5 Years.
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Eaton Vance Customer Loyalty vs. Competitors
Compared to its competitors, Eaton Vance's Customer Loyalty score is rated right above Lazard, and is preceded by BlackRock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JPMorgan Chase & Co | 83% |
| Northern Trust | 81% |
| Waddell & Reed | 81% |
| Navient Corporation | 79% |
| BlackRock | 75% |
| Eaton Vance | 69% |
| Lazard | 68% |
| Goldman Sachs | 65% |
| Junxure | N/A |
| Asta Funding | N/A |
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Eaton Vance Product Quality
3.4/5
Eaton Vance has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Eaton Vance Product Information
Eaton Vance’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.eatonvance.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
FinTech
Quick Insights into Eaton Vance Product Quality
Eaton Vance's Product Quality score was rated highest by Male customers.
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Ranked Eaton Vance Product Quality the Highest
Eaton Vance Product Quality Score by Gender
Eaton Vance's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Eaton Vance Product Quality Score by Usage
Eaton Vance's Product Quality score was rated 2.6 stars by customers who have used Eaton Vance's products/services for 2 to 5 Years.
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Eaton Vance Product Quality vs. Competitors
Compared to its competitors, Eaton Vance's Product Quality score is rated right above Waddell & Reed, and is preceded by Junxure.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| BlackRock | 3.8/5 |
| Lazard | 3.6/5 |
| Goldman Sachs | 3.5/5 |
| Northern Trust | 3.5/5 |
| Junxure | 3.5/5 |
| Eaton Vance | 3.4/5 |
| Waddell & Reed | 3.1/5 |
| Navient Corporation | 2.3/5 |
| Asta Funding | N/A |
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Eaton Vance Pricing
Eaton Vance ROI & Value For Money
3.4/5
Eaton Vance has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Eaton Vance ROI
Eaton Vance's ROI score was rated highest by customers who have used Eaton Vance's products/services for 2 to 5 Years.
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Ranked Eaton Vance ROI the Highest
Eaton Vance ROI Score by Gender
Eaton Vance's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Eaton Vance ROI Score by Usage
Eaton Vance's ROI score was rated 3.5 stars by customers who have used Eaton Vance's products/services for 2 to 5 Years.
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Eaton Vance Pricing vs. Competitors
Compared to its competitors, Eaton Vance's ROI score is rated right above Northern Trust, and is preceded by Goldman Sachs.
| COMPANY | Pricing Score | |
|---|---|---|
| Junxure | 4/5 |
| JPMorgan Chase & Co | 3.9/5 |
| Lazard | 3.8/5 |
| BlackRock | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Eaton Vance | 3.4/5 |
| Northern Trust | 3.4/5 |
| Waddell & Reed | 3.1/5 |
| Navient Corporation | 2.3/5 |
| Asta Funding | N/A |
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Eaton Vance Customer Satisfaction (CSAT)
Eaton Vance Customer Satisfaction (CSAT) Score
75 / 100
Eaton Vance has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eaton Vance Customer Satisfaction
Eaton Vance's Customer Satisfaction score was rated highest by Male customers.
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Ranked Eaton Vance Customer Satisfaction the Highest
Eaton Vance Customer Satisfaction Score by Gender
Eaton Vance's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Eaton Vance Customer Satisfaction Score by Usage
Eaton Vance's Customer Satisfaction score was rated 33 points by customers who have used Eaton Vance's products/services for 2 to 5 Years.
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Eaton Vance Customer Satisfaction vs. Competitors
Compared to its competitors, Eaton Vance's Customer Satisfaction score is rated right above Goldman Sachs, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Waddell & Reed | 100% |
| BlackRock | 78% |
| JPMorgan Chase & Co | 77% |
| Eaton Vance | 76% |
| Goldman Sachs | 72% |
| Lazard | 69% |
| Northern Trust | 65% |
| Navient Corporation | 46% |
| Junxure | 0% |
| Asta Funding | 0% |
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Eaton Vance Customer Service
3.6/5
Eaton Vance has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Eaton Vance's Customer Service
Address
Boston, MA
Website
www.eatonvance.com/
Quick Insights into Eaton Vance Customer Service
Eaton Vance's Customer Service score was rated highest by customers who have used Eaton Vance's products/services for 2 to 5 Years.
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Ranked Eaton Vance Customer Service the Highest
Eaton Vance Customer Service Score by Gender
Eaton Vance's Customer Service score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Eaton Vance Customer Service Score by Usage
Eaton Vance's Customer Service score was rated 3.3 stars by customers who have used Eaton Vance's products/services for 2 to 5 Years.
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Eaton Vance Customer Service vs. Competitors
Compared to its competitors, Eaton Vance's Customer Service score is rated right above Goldman Sachs, and is preceded by Lazard.
| COMPANY | Customer Service Score | |
|---|---|---|
| Junxure | 5/5 |
| JPMorgan Chase & Co | 4/5 |
| BlackRock | 3.8/5 |
| Lazard | 3.8/5 |
| Eaton Vance | 3.6/5 |
| Goldman Sachs | 3.6/5 |
| Northern Trust | 3.5/5 |
| Waddell & Reed | 3.4/5 |
| Navient Corporation | 2.3/5 |
| Asta Funding | N/A |
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Eaton Vance as an Employer
3.5/5
Eaton Vance has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Eaton Vance scored a 30 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Eaton Vance would recommend the brand to a friend. ENPS measures how likely Eaton Vance employees would recommend working at Eaton Vance to a friend.
Net Promoter Score
30
NPS Score
| 61% | Promoters |
|---|---|
| 8% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-57
eNPS Score
| 0% | Promoters |
|---|---|
| 43% | Passive |
| 57% | Detractors |
