13
NPS
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BNY Mellon
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About BNY Mellon's Brand
BNY Mellon is an investments company provide investment management, investment services and wealth management. Among its major competitors, BNY Mellon is ranked in 6th place for NPS while JPMorgan Chase & Co is 1st, and Goldman Sachs is 2nd. Overall, BNY Mellon has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $42.36B
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
BNY Mellon CMO
BNY Mellon Ranking
- #3 / 4 of its competitors
BNY Mellon NPS
BNY Mellon's Net Promoter Score (NPS) is a 13 with 46% Promoters, 21% Passives, and 33% Detractors. Net Promoter Score tracks whether BNY Mellon's customers would recommend using the product based on a scale of -100 to 100.
BNY Mellon Overall NPS
| 46% | Promoters |
|---|---|
| 21% | Passives |
| 33% | Detractors |
BNY Mellon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 12 | Oct 2024 | 12 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 12 | Feb 2025 | 12 |
Mar 2025 12 | Mar 2025 | 12 |
May 2025 12 | May 2025 | 12 |
Jul 2025 14 | Jul 2025 | 14 |
Sep 2025 12 | Sep 2025 | 12 |
Oct 2025 14 | Oct 2025 | 14 |
Dec 2025 13 | Dec 2025 | 13 |
How Other Brands Compare
BNY Mellon is ranked third for NPS among its competitors. JPMorgan Chase & Co and Goldman Sachs come in first and second, with UBS coming in at #4. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.
BNY Mellon |  JPMorgan Chase & Co |  Goldman Sachs |  UBS | |
| Global Ranking | #- | #72 | #145 | #245 |
| NPS | 13 | 31 | 27 | -6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $42.36B | $451.20B | $113.07B | $59.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BNY Mellon NPS by Gender
Female customers rated BNY Mellon's NPS 14 points higher than Male customers.
Male
18
BNY Mellon's NPS was rated 18 by Male customers on Comparably.
45%
Promoters
28%
Passives
27%
Detractors
Female
32
BNY Mellon's NPS was rated 32 by Female customers on Comparably.
58%
Promoters
16%
Passives
26%
Detractors
BNY Mellon NPS by Ethnicity
BNY Mellon's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -27 | Caucasian | -27 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black 66 | African American/Black | 66 |
Asian or Pacific Islander 23 | Asian or Pacific Islander | 23 |
Native American 67 | Native American | 67 |
Other 45 | Other | 45 |
BNY Mellon NPS by Age
BNY Mellon's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
BNY Mellon NPS by Usage
BNY Mellon's NPS was rated the highest by customers who have used BNY Mellon's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 33 | 2 to 5 Years | 33 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 36 | Over 10 Years | 36 |
BNY Mellon NPS vs. Competitors
Compared to its competitors, BNY Mellon's NPS is rated right above BlackRock, and is preceded by Deutsche Bank.
| COMPANY | NPS Score | |
|---|---|---|
| JPMorgan Chase & Co | 31 |
| Goldman Sachs | 27 |
 | Barclays Investment Bank | 22 |
 | Northern Trust | 14 |
 | Deutsche Bank | 14 |
| BNY Mellon | 13 |
 | BlackRock | 10 |
 | State Street | 6 |
 | Columbia Management | N/A |
| UBS | -6 |
BNY Mellon Customer Reviews
Out of the 7 BNY Mellon customer reviews 6 were positive and 1 was constructive. BNY Mellon customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
BNY Mellon Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of BNY Mellon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BNY Mellon Customer Loyalty Score by Gender
Male customers rated BNY Mellon's Customer Loyalty score 3% higher than Female customers.
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Male
84%
Yes
Female
81%
Yes
BNY Mellon Customer Loyalty Score by Ethnicity
BNY Mellon's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BNY Mellon.
88
out of 100
Caucasian
100
out of 100
Hispanic or Latino
70
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
100
out of 100
Native American
90
out of 100
Other
BNY Mellon Customer Loyalty Score by Age
BNY Mellon's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 80% | 26-30 | 80% |
31-35 100% | 31-35 | 100% |
36-40 82% | 36-40 | 82% |
41-45 78% | 41-45 | 78% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 78% | 56-60 | 78% |
66+ 70% | 66+ | 70% |
BNY Mellon Customer Loyalty Score by Usage
BNY Mellon's Customer Loyalty score was rated the highest by customers who have used BNY Mellon's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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BNY Mellon Customer Loyalty Score by Industry
BNY Mellon's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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BNY Mellon Customer Loyalty vs. Competitors
Compared to its competitors, BNY Mellon's Customer Loyalty score is rated right above BlackRock, and is preceded by Northern Trust.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| JPMorgan Chase & Co | 83% |
| Barclays Investment Bank | 82% |
| Northern Trust | 81% |
| BNY Mellon | 78% |
| BlackRock | 75% |
| Deutsche Bank | 74% |
| UBS | 70% |
| State Street | 67% |
| Goldman Sachs | 65% |
| Columbia Management | N/A |
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BNY Mellon Product Quality
3.8/5
BNY Mellon has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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BNY Mellon Product Information
BNY Mellon’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BNY Mellon's product the highest. Reviewers from the Aerospace and Aviation industry rated BNY Mellon the lowest at 2.3.
- Website
- http://www.bnymellon.com
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into BNY Mellon Product Quality
BNY Mellon's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked BNY Mellon Product Quality the Highest
Ranked BNY Mellon Product Quality the Lowest
BNY Mellon Product Quality Score by Gender
Female customers rated BNY Mellon's Product Quality score 0.3 stars higher than Male customers.
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Male
3.7/5
Female
4/5
BNY Mellon Product Quality Score by Ethnicity
BNY Mellon's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 4.3 | Native American | 4.3 |
Other 3.7 | Other | 3.7 |
BNY Mellon Product Quality Score by Age
BNY Mellon's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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2
3
4
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| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 5 | 51-55 | 5 |
56-60 3.6 | 56-60 | 3.6 |
66+ 2.6 | 66+ | 2.6 |
BNY Mellon Product Quality Score by Usage
BNY Mellon's Product Quality score was rated the highest by customers who have used BNY Mellon's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BNY Mellon Product Quality Score by Industry
BNY Mellon's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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BNY Mellon Product Quality vs. Competitors
Compared to its competitors, BNY Mellon's Product Quality score is rated right above Barclays Investment Bank, and is preceded by BlackRock.
| COMPANY | Product Quality Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| BlackRock | 3.8/5 |
| BNY Mellon | 3.8/5 |
| Barclays Investment Bank | 3.6/5 |
| Deutsche Bank | 3.6/5 |
| Goldman Sachs | 3.5/5 |
| Northern Trust | 3.5/5 |
| UBS | 3.5/5 |
| State Street | 3.2/5 |
| Columbia Management | N/A |
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BNY Mellon Pricing
BNY Mellon ROI & Value For Money
3.7/5
BNY Mellon has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BNY Mellon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from BNY Mellon.
Quick Insights into BNY Mellon ROI
BNY Mellon's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked BNY Mellon ROI the Highest
Ranked BNY Mellon ROI the Lowest
BNY Mellon ROI Score by Gender
Female customers rated BNY Mellon's ROI score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
BNY Mellon ROI Score by Ethnicity
BNY Mellon's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BNY Mellon.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 3.8 | Native American | 3.8 |
Other 4 | Other | 4 |
BNY Mellon ROI Score by Age
BNY Mellon's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.8 | 31-35 | 4.8 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.8 | 51-55 | 4.8 |
56-60 3.5 | 56-60 | 3.5 |
66+ 2.6 | 66+ | 2.6 |
BNY Mellon ROI Score by Usage
BNY Mellon's ROI score was rated the highest by customers who have used BNY Mellon's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BNY Mellon ROI Score by Industry
BNY Mellon's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Aerospace and Aviation industry customers.
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BNY Mellon Pricing vs. Competitors
Compared to its competitors, BNY Mellon's ROI score is rated right above Goldman Sachs, and is preceded by Barclays Investment Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| JPMorgan Chase & Co | 3.9/5 |
| Deutsche Bank | 3.7/5 |
| BlackRock | 3.7/5 |
| Barclays Investment Bank | 3.7/5 |
| BNY Mellon | 3.7/5 |
| Goldman Sachs | 3.5/5 |
| Northern Trust | 3.4/5 |
| UBS | 3.4/5 |
| State Street | 3.3/5 |
| Columbia Management | N/A |
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BNY Mellon Customer Satisfaction (CSAT)
BNY Mellon Customer Satisfaction (CSAT) Score
80 / 100
BNY Mellon has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
2%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BNY Mellon Customer Satisfaction
BNY Mellon's Customer Satisfaction score was rated highest by customers ages 51-55, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked BNY Mellon Customer Satisfaction the Highest
Ranked BNY Mellon Customer Satisfaction the Lowest
BNY Mellon Customer Satisfaction Score by Gender
Female customers rated BNY Mellon's Customer Satisfaction score 3 points higher than Male customers.
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71 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 6% | |
Very Dissatisfied | 4% |
74 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 6% | |
Very Dissatisfied | 13% |
BNY Mellon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BNY Mellon's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
7%
CSAT according to African American/Black
BNY Mellon's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
BNY Mellon's Customer Satisfaction (CSAT) score was rated 66% according to Asian or Pacific Islander users and customers.
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66 / 100
Very Satisfied
22%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
12%
CSAT according to Native American
BNY Mellon's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
BNY Mellon's Customer Satisfaction (CSAT) score was rated 74% according to Other users and customers.
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74 / 100
Very Satisfied
38%
Satisfied
36%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
BNY Mellon Customer Satisfaction Score by Age
BNY Mellon's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 77% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 66% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 56-60 | 67% | |||||||||||||||
| 66+ | 33% |
BNY Mellon Customer Satisfaction Score by Usage
BNY Mellon's Customer Satisfaction score was rated the highest by customers who have used BNY Mellon's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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BNY Mellon Customer Satisfaction Score by Industry
BNY Mellon's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "BNY Mellon Customer Satisfaction Score by Industry",
"text": "BNY Mellon's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 88,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 88
},
{
"label": "Accounting",
"groupId": 495,
"score": 92,
"stars": 0,
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"scoreClassName": "",
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"groupId": 498,
"score": 100,
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"scoreClassName": "max",
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}BNY Mellon Customer Satisfaction vs. Competitors
Compared to its competitors, BNY Mellon's Customer Satisfaction score is rated right above BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BNY Mellon | 80% |
| BlackRock | 78% |
| JPMorgan Chase & Co | 77% |
| Barclays Investment Bank | 74% |
| Deutsche Bank | 73% |
| Goldman Sachs | 72% |
| State Street | 72% |
| Northern Trust | 65% |
| UBS | 65% |
| Columbia Management | 0% |
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BNY Mellon Customer Service
3.9/5
BNY Mellon has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About BNY Mellon's Customer Service
Address
1 Wall St., New York City, NY 10286
Website
http://www.bnymellon.com
Phone Number
+1-212-495-1784
BNY Mellon's Social Links
Quick Insights into BNY Mellon Customer Service
BNY Mellon's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked BNY Mellon Customer Service the Highest
Ranked BNY Mellon Customer Service the Lowest
BNY Mellon Customer Service Score by Gender
Female customers rated BNY Mellon's Customer Service score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
BNY Mellon Customer Service Score by Ethnicity
BNY Mellon's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Native American 4 | Native American | 4 |
Other 4.1 | Other | 4.1 |
BNY Mellon Customer Service Score by Age
BNY Mellon's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4 | 26-30 | 4 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 3.5 | 41-45 | 3.5 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.8 | 51-55 | 4.8 |
56-60 3.5 | 56-60 | 3.5 |
66+ 2.5 | 66+ | 2.5 |
BNY Mellon Customer Service Score by Usage
BNY Mellon's Customer Service score was rated the highest by customers who have used BNY Mellon's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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BNY Mellon Customer Service Score by Industry
BNY Mellon's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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BNY Mellon Customer Service vs. Competitors
Compared to its competitors, BNY Mellon's Customer Service score is rated right above BlackRock, and is preceded by JPMorgan Chase & Co.
| COMPANY | Customer Service Score | |
|---|---|---|
| JPMorgan Chase & Co | 4/5 |
| BNY Mellon | 3.9/5 |
| BlackRock | 3.8/5 |
| Deutsche Bank | 3.8/5 |
| Barclays Investment Bank | 3.7/5 |
| Goldman Sachs | 3.6/5 |
| Northern Trust | 3.5/5 |
| UBS | 3.5/5 |
| State Street | 3.4/5 |
| Columbia Management | N/A |
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BNY Mellon as an Employer
2.8/5
BNY Mellon has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
BNY Mellon scored a 13 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of BNY Mellon would recommend the brand to a friend. ENPS measures how likely BNY Mellon employees would recommend working at BNY Mellon to a friend.
Net Promoter Score
13
NPS Score
| 46% | Promoters |
|---|---|
| 21% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
