22
NPS
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Barclays Investment Bank
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About Barclays Investment Bank's Brand
Barclays Investment Bank offers large corporate clients with strategic advisory, financing, and risk management solutions.
Brand at a Glance
82%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Barclays Investment Bank NPS
Barclays Investment Bank's Net Promoter Score (NPS) is a 22 with 51% Promoters, 20% Passives, and 29% Detractors. Net Promoter Score tracks whether Barclays Investment Bank's customers would recommend using the product based on a scale of -100 to 100.
Barclays Investment Bank Overall NPS
| 51% | Promoters |
|---|---|
| 20% | Passives |
| 29% | Detractors |
Barclays Investment Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 13 | Oct 2023 | 13 |
Nov 2023 15 | Nov 2023 | 15 |
Dec 2023 14 | Dec 2023 | 14 |
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 16 | Feb 2024 | 16 |
Mar 2024 19 | Mar 2024 | 19 |
Apr 2024 19 | Apr 2024 | 19 |
Jul 2024 20 | Jul 2024 | 20 |
Sep 2024 20 | Sep 2024 | 20 |
Mar 2025 22 | Mar 2025 | 22 |
Apr 2025 23 | Apr 2025 | 23 |
Aug 2025 22 | Aug 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Barclays Investment Bank NPS by Gender
Male customers rated Barclays Investment Bank's NPS 42 points higher than Female customers.
Male
49
Barclays Investment Bank's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
7
Barclays Investment Bank's NPS was rated 7 by Female customers on Comparably.
43%
Promoters
21%
Passives
36%
Detractors
Barclays Investment Bank NPS by Ethnicity
Barclays Investment Bank's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Barclays Investment Bank NPS by Age
Barclays Investment Bank's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Barclays Investment Bank NPS by Usage
Barclays Investment Bank's NPS was rated the highest by customers who have used Barclays Investment Bank's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 49 | Over 10 Years | 49 |
Barclays Investment Bank Customer Reviews
Out of the 5 Barclays Investment Bank customer reviews 4 were positive and 1 was constructive. Barclays Investment Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Barclays Investment Bank Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Barclays Investment Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Barclays Investment Bank Customer Loyalty Score by Gender
Male customers rated Barclays Investment Bank's Customer Loyalty score 6% higher than Female customers.
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Male
100%
Yes
Female
94%
Yes
Barclays Investment Bank Customer Loyalty Score by Ethnicity
Barclays Investment Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Barclays Investment Bank.
87
out of 100
Caucasian
100
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
Barclays Investment Bank Customer Loyalty Score by Age
Barclays Investment Bank's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 56-60 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
56-60 100% | 56-60 | 100% |
Barclays Investment Bank Customer Loyalty Score by Usage
Barclays Investment Bank's Customer Loyalty score was rated the highest by customers who have used Barclays Investment Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Barclays Investment Bank Customer Loyalty Score by Industry
Barclays Investment Bank's Customer Loyalty score was rated 100% by both Accounting and Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Barclays Investment Bank Product Quality
3.6/5
Barclays Investment Bank has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Barclays Investment Bank Product Information
Barclays Investment Bank’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Barclays Investment Bank's product the highest. Reviewers from the Banking and Financial Services industry rated Barclays Investment Bank the lowest at 3.1.
- Website
- http://www.barcap.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Quick Insights into Barclays Investment Bank Product Quality
Barclays Investment Bank's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers who have used Barclays Investment Bank's products/services for 5 to 10 Years.
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Ranked Barclays Investment Bank Product Quality the Highest
Ranked Barclays Investment Bank Product Quality the Lowest
Barclays Investment Bank Product Quality Score by Gender
Barclays Investment Bank's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Barclays Investment Bank Product Quality Score by Ethnicity
Barclays Investment Bank's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Barclays Investment Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Barclays Investment Bank Product Quality Score by Age
Barclays Investment Bank's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Barclays Investment Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.2 | 46-50 | 4.2 |
56-60 3.5 | 56-60 | 3.5 |
Barclays Investment Bank Product Quality Score by Usage
Barclays Investment Bank's Product Quality score was rated the highest by customers who have used Barclays Investment Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Barclays Investment Bank Product Quality Score by Industry
Barclays Investment Bank's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Barclays Investment Bank Pricing
Barclays Investment Bank ROI & Value For Money
3.7/5
Barclays Investment Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Barclays Investment Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Barclays Investment Bank.
Quick Insights into Barclays Investment Bank ROI
Barclays Investment Bank's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 41-45.
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Ranked Barclays Investment Bank ROI the Highest
Ranked Barclays Investment Bank ROI the Lowest
Barclays Investment Bank ROI Score by Gender
Male customers rated Barclays Investment Bank's ROI score 0.5 stars higher than Female customers.
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Male
3.9/5
Female
3.4/5
Barclays Investment Bank ROI Score by Ethnicity
Barclays Investment Bank's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Barclays Investment Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Barclays Investment Bank ROI Score by Age
Barclays Investment Bank's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Barclays Investment Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4.4 | 46-50 | 4.4 |
56-60 3.5 | 56-60 | 3.5 |
Barclays Investment Bank ROI Score by Usage
Barclays Investment Bank's ROI score was rated the highest by customers who have used Barclays Investment Bank's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Barclays Investment Bank ROI Score by Industry
Barclays Investment Bank's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Barclays Investment Bank Customer Satisfaction (CSAT)
Barclays Investment Bank Customer Satisfaction (CSAT) Score
74 / 100
Barclays Investment Bank has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Barclays Investment Bank Customer Satisfaction
Barclays Investment Bank's Customer Satisfaction score was rated highest by customers who have used Barclays Investment Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used Barclays Investment Bank's products/services for Less than 1 Year.
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Ranked Barclays Investment Bank Customer Satisfaction the Highest
Ranked Barclays Investment Bank Customer Satisfaction the Lowest
Barclays Investment Bank Customer Satisfaction Score by Gender
Male customers rated Barclays Investment Bank's Customer Satisfaction score 34 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 71% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
66 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
Barclays Investment Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Barclays Investment Bank's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to African American/Black
Barclays Investment Bank's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Barclays Investment Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Barclays Investment Bank.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Barclays Investment Bank Customer Satisfaction Score by Age
Barclays Investment Bank's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% |
Barclays Investment Bank Customer Satisfaction Score by Usage
Barclays Investment Bank's Customer Satisfaction score was rated the highest by customers who have used Barclays Investment Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Barclays Investment Bank Customer Satisfaction Score by Industry
Barclays Investment Bank's Customer Satisfaction score was rated 67 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Banking and Financial Services",
"groupId": 501,
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}Barclays Investment Bank Customer Service
3.7/5
Barclays Investment Bank has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Barclays Investment Bank's Customer Service
Address
Atlanta, GA 30326
Website
http://www.barcap.com
Quick Insights into Barclays Investment Bank Customer Service
Barclays Investment Bank's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers ages 41-45.
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Ranked Barclays Investment Bank Customer Service the Highest
Ranked Barclays Investment Bank Customer Service the Lowest
Barclays Investment Bank Customer Service Score by Gender
Male customers rated Barclays Investment Bank's Customer Service score 0.7 stars higher than Female customers.
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Male
4/5
Female
3.3/5
Barclays Investment Bank Customer Service Score by Ethnicity
Barclays Investment Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Barclays Investment Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Barclays Investment Bank Customer Service Score by Age
Barclays Investment Bank's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Barclays Investment Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
41-45 2.6 | 41-45 | 2.6 |
46-50 4.4 | 46-50 | 4.4 |
56-60 3.5 | 56-60 | 3.5 |
Barclays Investment Bank Customer Service Score by Usage
Barclays Investment Bank's Customer Service score was rated the highest by customers who have used Barclays Investment Bank's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Barclays Investment Bank Customer Service Score by Industry
Barclays Investment Bank's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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Barclays Investment Bank as an Employer
2.8/5
Barclays Investment Bank has a 2.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Barclays Investment Bank scored a 22 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Barclays Investment Bank would recommend the brand to a friend. ENPS measures how likely Barclays Investment Bank employees would recommend working at Barclays Investment Bank to a friend.
Net Promoter Score
22
NPS Score
| 51% | Promoters |
|---|---|
| 20% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 33% | Promoters |
|---|---|
| 24% | Passive |
| 43% | Detractors |
