6
NPS
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State Street
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About State Street's Brand
Among its major competitors, State Street is ranked in 7th place for NPS while Citi is 1st, and Brown Brothers Harriman is 2nd.Their current market cap is $25.38B
Brand at a Glance
67%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
State Street CMO
Hannah Grove
Hannah Grove serves as the Chief Marketing Officer for State Street. Hannah started at State Street in February of 1998. Hannah is based in the Greater Boston Area.
State Street Ranking
- #3 / 4 of its competitors
State Street NPS
State Street's Net Promoter Score (NPS) is a 6 with 44% Promoters, 18% Passives, and 38% Detractors. Net Promoter Score tracks whether State Street's customers would recommend using the product based on a scale of -100 to 100.
State Street Overall NPS
| 44% | Promoters |
|---|---|
| 18% | Passives |
| 38% | Detractors |
State Street NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 0 | Oct 2023 | 0 |
Nov 2023 -2 | Nov 2023 | -2 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 2 | Jan 2024 | 2 |
Mar 2024 3 | Mar 2024 | 3 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 8 | May 2024 | 8 |
Jun 2024 7 | Jun 2024 | 7 |
Sep 2024 7 | Sep 2024 | 7 |
Apr 2025 7 | Apr 2025 | 7 |
May 2025 7 | May 2025 | 7 |
Oct 2025 7 | Oct 2025 | 7 |
How Other Brands Compare
State Street is ranked third for NPS among its competitors. Citi and Wells Fargo come in first and second, with UBS coming in at #4. Among those competitors, it is the lowest valued company behind Wells Fargo.
State Street |  Wells Fargo |  UBS |  Citi | |
| Global Ranking | #- | #139 | #245 | #402 |
| NPS | 6 | 7 | -6 | 22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $25.38B | $156.41B | $59.89B | $152.62B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Street NPS by Gender
Male customers rated State Street's NPS 7 points higher than Female customers.
Male
7
State Street's NPS was rated 7 by Male customers on Comparably.
43%
Promoters
21%
Passives
36%
Detractors
Female
0
State Street's NPS was rated by Female customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
State Street NPS by Ethnicity
State Street's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander 75 | Asian or Pacific Islander | 75 |
Other 50 | Other | 50 |
State Street NPS by Age
State Street's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
State Street NPS by Usage
State Street's NPS was rated the highest by customers who have used State Street's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 43 | 1 to 2 Years | 43 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years 75 | Over 10 Years | 75 |
State Street NPS vs. Competitors
Compared to its competitors, State Street's NPS is rated right above UBS, and is preceded by Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Citi | 22 |
 | Brown Brothers Harriman | 18 |
 | Northern Trust | 14 |
 | BNY Mellon | 13 |
 | BlackRock | 10 |
| Wells Fargo | 7 |
| State Street | 6 |
| UBS | -6 |
 | HedgeServ Corp. | -34 |
State Street Customer Reviews
Out of the 3 State Street customer reviews 2 were positive and 1 was constructive. State Street customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
State Street Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of State Street users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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State Street Customer Loyalty Score by Gender
Male customers rated State Street's Customer Loyalty score 23% higher than Female customers.
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Male
87%
Yes
Female
64%
Yes
State Street Customer Loyalty Score by Ethnicity
State Street's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of State Street.
78
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
State Street Customer Loyalty Score by Age
State Street's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 82% | 36-40 | 82% |
46-50 55% | 46-50 | 55% |
State Street Customer Loyalty Score by Usage
State Street's Customer Loyalty score was rated the highest by customers who have used State Street's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Street Customer Loyalty Score by Industry
State Street's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
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State Street Customer Loyalty vs. Competitors
Compared to its competitors, State Street's Customer Loyalty score is rated right below UBS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HedgeServ Corp. | 100% |
| Northern Trust | 81% |
| Citi | 78% |
| Brown Brothers Harriman | 78% |
| BNY Mellon | 78% |
| BlackRock | 75% |
| Wells Fargo | 71% |
| UBS | 70% |
| State Street | 67% |
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State Street Product Quality
3.2/5
State Street has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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State Street Product Information
State Street’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated State Street's product the highest. Reviewers from the Architecture and Planning industry rated State Street the lowest at 2.4.
- Website
- http://www.statestreet.com/
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into State Street Product Quality
State Street's Product Quality score was rated highest by customers who have used State Street's products/services for Over 10 Years, and rated lowest by customers from the Architecture and Planning industry.
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Ranked State Street Product Quality the Highest
Ranked State Street Product Quality the Lowest
State Street Product Quality Score by Gender
Female customers rated State Street's Product Quality score 0.5 stars higher than Male customers.
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Male
3.4/5
Female
3.9/5
State Street Product Quality Score by Ethnicity
State Street's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.2 | Other | 3.2 |
State Street Product Quality Score by Age
State Street's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 3.4 | 36-40 | 3.4 |
46-50 3.4 | 46-50 | 3.4 |
State Street Product Quality Score by Usage
State Street's Product Quality score was rated the highest by customers who have used State Street's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Street Product Quality Score by Industry
State Street's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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State Street Product Quality vs. Competitors
Compared to its competitors, State Street's Product Quality score is rated right below Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| HedgeServ Corp. | 4.5/5 |
| BlackRock | 3.8/5 |
| Citi | 3.8/5 |
| BNY Mellon | 3.8/5 |
| Brown Brothers Harriman | 3.7/5 |
| Northern Trust | 3.5/5 |
| UBS | 3.5/5 |
| Wells Fargo | 3.4/5 |
| State Street | 3.2/5 |
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State Street Pricing
State Street ROI & Value For Money
3.3/5
State Street has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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State Street Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from State Street.
Quick Insights into State Street ROI
State Street's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used State Street's products/services for 5 to 10 Years.
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Ranked State Street ROI the Highest
Ranked State Street ROI the Lowest
State Street ROI Score by Gender
Female customers rated State Street's ROI score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
State Street ROI Score by Ethnicity
State Street's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.6 | Other | 3.6 |
State Street ROI Score by Age
State Street's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 2.9 | 36-40 | 2.9 |
46-50 2.7 | 46-50 | 2.7 |
State Street ROI Score by Usage
State Street's ROI score was rated the highest by customers who have used State Street's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Street ROI Score by Industry
State Street's ROI score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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State Street Pricing vs. Competitors
Compared to its competitors, State Street's ROI score is rated right above HedgeServ Corp., and is preceded by UBS.
| COMPANY | Pricing Score | |
|---|---|---|
| BlackRock | 3.7/5 |
| Citi | 3.7/5 |
| BNY Mellon | 3.7/5 |
| Brown Brothers Harriman | 3.6/5 |
| Northern Trust | 3.4/5 |
| Wells Fargo | 3.4/5 |
| UBS | 3.4/5 |
| State Street | 3.3/5 |
| HedgeServ Corp. | 2.7/5 |
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State Street Customer Satisfaction (CSAT)
State Street Customer Satisfaction (CSAT) Score
72 / 100
State Street has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
35%
Satisfied
37%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into State Street Customer Satisfaction
State Street's Customer Satisfaction score was rated highest by customers who have used State Street's products/services for 1 to 2 Years, and rated lowest by customers who have used State Street's products/services for 5 to 10 Years.
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Ranked State Street Customer Satisfaction the Highest
Ranked State Street Customer Satisfaction the Lowest
State Street Customer Satisfaction Score by Gender
Male customers rated State Street's Customer Satisfaction score 9 points higher than Female customers.
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84 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 8% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
State Street Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
State Street's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Asian or Pacific Islander
State Street's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
State Street's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
State Street Customer Satisfaction Score by Age
State Street's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 75% | |||||||||||||||
| 46-50 | 34% |
State Street Customer Satisfaction Score by Usage
State Street's Customer Satisfaction score was rated the highest by customers who have used State Street's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Street Customer Satisfaction Score by Industry
State Street's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Accounting industry customers.
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"title": "State Street Customer Satisfaction Score by Industry",
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}State Street Customer Satisfaction vs. Competitors
Compared to its competitors, State Street's Customer Satisfaction score is rated right above Northern Trust, and is preceded by Citi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HedgeServ Corp. | 100% |
| BNY Mellon | 80% |
| BlackRock | 78% |
| Citi | 74% |
| State Street | 72% |
| Northern Trust | 65% |
| UBS | 65% |
| Brown Brothers Harriman | 63% |
| Wells Fargo | 60% |
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State Street Customer Service
3.4/5
State Street has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About State Street's Customer Service
Address
One Lincoln Street, Boston, MA 02111
Website
http://www.statestreet.com/
Phone Number
617-786-3000
State Street's Social Links
Quick Insights into State Street Customer Service
State Street's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used State Street's products/services for 5 to 10 Years.
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Ranked State Street Customer Service the Highest
Ranked State Street Customer Service the Lowest
State Street Customer Service Score by Gender
Female customers rated State Street's Customer Service score 0.5 stars higher than Male customers.
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Male
3.3/5
Female
3.8/5
State Street Customer Service Score by Ethnicity
State Street's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of State Street.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.7 | Other | 3.7 |
State Street Customer Service Score by Age
State Street's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 2.7 | 36-40 | 2.7 |
46-50 2.7 | 46-50 | 2.7 |
State Street Customer Service Score by Usage
State Street's Customer Service score was rated the highest by customers who have used State Street's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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State Street Customer Service Score by Industry
State Street's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.
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State Street Customer Service vs. Competitors
Compared to its competitors, State Street's Customer Service score is rated right above HedgeServ Corp., and is preceded by UBS.
| COMPANY | Customer Service Score | |
|---|---|---|
| BNY Mellon | 3.9/5 |
| Citi | 3.8/5 |
| BlackRock | 3.8/5 |
| Brown Brothers Harriman | 3.6/5 |
| Northern Trust | 3.5/5 |
| Wells Fargo | 3.5/5 |
| UBS | 3.5/5 |
| State Street | 3.4/5 |
| HedgeServ Corp. | 2.7/5 |
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State Street as an Employer
2.6/5
State Street has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
State Street scored a 6 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of State Street would recommend the brand to a friend. ENPS measures how likely State Street employees would recommend working at State Street to a friend.
Net Promoter Score
6
NPS Score
| 44% | Promoters |
|---|---|
| 18% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 26% | Promoters |
|---|---|
| 17% | Passive |
| 57% | Detractors |
