-34
NPS
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HedgeServ Corp.
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About HedgeServ Corp. Brand
"HedgeServ offers fund administration, risk management, regulatory, compliance reporting, tax support and accounting services."
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
HedgeServ Corp. NPS
HedgeServ Corp.'s Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether HedgeServ Corp.'s customers would recommend using the product based on a scale of -100 to 100.
HedgeServ Corp. Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
HedgeServ Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -33 | Apr 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HedgeServ Corp. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HedgeServ Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HedgeServ Corp. Product Quality
4.5/5
HedgeServ Corp. has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock HedgeServ Corp. overall Product Quality score rated by its users and customers.
HedgeServ Corp. Product Information
HedgeServ Corp.’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.hedgeserv.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
HedgeServ Corp. Pricing
HedgeServ Corp. ROI & Value For Money
2.7/5
HedgeServ Corp. has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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HedgeServ Corp. Customer Satisfaction (CSAT)
HedgeServ Corp. Customer Satisfaction (CSAT) Score
100 / 100
HedgeServ Corp. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HedgeServ Corp. Customer Service
2.7/5
HedgeServ Corp. has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HedgeServ Corp. overall Customer Service score rated by its users and customers.
About HedgeServ Corp.'s Customer Service
Address
2300 North Field Street, Dallas, TX 75201
Website
https://www.hedgeserv.com/
Phone Number
+1 646 829 0373
HedgeServ Corp.'s Social Links
HedgeServ Corp. as an Employer
4.7/5
HedgeServ Corp. has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HedgeServ Corp. scored a -34 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of HedgeServ Corp. would recommend the brand to a friend. ENPS measures how likely HedgeServ Corp. employees would recommend working at HedgeServ Corp. to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
