18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Brown Brothers Harriman
Marketing or Exec? Claim Your Free Account
About Brown Brothers Harriman's Brand
Brown Brothers Harriman (BBH) is a privately owned and managed financial services firm.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Brown Brothers Harriman NPS
Brown Brothers Harriman's Net Promoter Score (NPS) is a 18 with 52% Promoters, 14% Passives, and 34% Detractors. Net Promoter Score tracks whether Brown Brothers Harriman's customers would recommend using the product based on a scale of -100 to 100.
Brown Brothers Harriman Overall NPS
| 52% | Promoters |
|---|---|
| 14% | Passives |
| 34% | Detractors |
Brown Brothers Harriman NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 6 | Sep 2023 | 6 |
Oct 2023 8 | Oct 2023 | 8 |
Mar 2024 10 | Mar 2024 | 10 |
Apr 2024 9 | Apr 2024 | 9 |
May 2024 11 | May 2024 | 11 |
Jun 2024 14 | Jun 2024 | 14 |
Oct 2024 16 | Oct 2024 | 16 |
Dec 2024 15 | Dec 2024 | 15 |
May 2025 15 | May 2025 | 15 |
Jul 2025 17 | Jul 2025 | 17 |
Sep 2025 16 | Sep 2025 | 16 |
Dec 2025 18 | Dec 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Brown Brothers Harriman NPS by Gender
Female customers rated Brown Brothers Harriman's NPS 17 points higher than Male customers.
Male
0
Brown Brothers Harriman's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
17
Brown Brothers Harriman's NPS was rated 17 by Female customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Brown Brothers Harriman NPS by Ethnicity
Brown Brothers Harriman's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Brown Brothers Harriman NPS by Age
Brown Brothers Harriman's NPS was rated -34 points by customers ages 46-50 on Comparably.
Brown Brothers Harriman NPS by Usage
Brown Brothers Harriman's NPS was rated -25 points by customers who have used Brown Brothers Harriman's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -25 | 1 to 2 Years | -25 |
Brown Brothers Harriman Customer Reviews
Out of the 3 Brown Brothers Harriman customer reviews 2 were positive and 1 was constructive. Brown Brothers Harriman customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Brown Brothers Harriman Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Brown Brothers Harriman users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Brown Brothers Harriman Customer Loyalty Score by Gender
Female customers rated Brown Brothers Harriman's Customer Loyalty score 22% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Brown Brothers Harriman.
Male
78%
Yes
Female
100%
Yes
Brown Brothers Harriman Customer Loyalty Score by Ethnicity
Brown Brothers Harriman's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Brown Brothers Harriman.
100
out of 100
Caucasian
78
out of 100
Asian or Pacific Islander
Brown Brothers Harriman Customer Loyalty Score by Age
Brown Brothers Harriman's Customer Loyalty score was rated 100% by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Brown Brothers Harriman.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
Brown Brothers Harriman Customer Loyalty Score by Usage
Brown Brothers Harriman's Customer Loyalty score was rated 78% by customers who have used Brown Brothers Harriman's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Brown Brothers Harriman Customer Loyalty Score by Industry
Brown Brothers Harriman's Customer Loyalty score was rated 78% by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Brown Brothers Harriman Product Quality
3.7/5
Brown Brothers Harriman has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Brown Brothers Harriman's overall Product Quality score rated by its users and customers.
Brown Brothers Harriman Product Information
Brown Brothers Harriman’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Brown Brothers Harriman's product the highest.
- Website
- http://www.bbh.com
- Company Size
- 5,001-10,000 Employees
Industry
Banking and Financial Services
Quick Insights into Brown Brothers Harriman Product Quality
Brown Brothers Harriman's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Brown Brothers Harriman's Product Quality.
Ranked Brown Brothers Harriman Product Quality the Highest
Ranked Brown Brothers Harriman Product Quality the Lowest
Brown Brothers Harriman Product Quality Score by Gender
Female customers rated Brown Brothers Harriman's Product Quality score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Brown Brothers Harriman.
Male
3.4/5
Female
4.1/5
Brown Brothers Harriman Product Quality Score by Ethnicity
Brown Brothers Harriman's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Brown Brothers Harriman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Brown Brothers Harriman Product Quality Score by Age
Brown Brothers Harriman's Product Quality score was rated 1.6 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Brown Brothers Harriman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.6 | 46-50 | 1.6 |
Brown Brothers Harriman Product Quality Score by Usage
Brown Brothers Harriman's Product Quality score was rated 3.4 stars by customers who have used Brown Brothers Harriman's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Brown Brothers Harriman Product Quality Score by Industry
Brown Brothers Harriman's Product Quality score was rated 3.9 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Brown Brothers Harriman Pricing
Brown Brothers Harriman ROI & Value For Money
3.6/5
Brown Brothers Harriman has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Brown Brothers Harriman's overall ROI score rated by its users and customers.
Brown Brothers Harriman Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Brown Brothers Harriman ROI
Brown Brothers Harriman's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brown Brothers Harriman's ROI score.
Ranked Brown Brothers Harriman ROI the Highest
Ranked Brown Brothers Harriman ROI the Lowest
Brown Brothers Harriman ROI Score by Gender
Female customers rated Brown Brothers Harriman's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Brown Brothers Harriman.
Male
3/5
Female
3.6/5
Brown Brothers Harriman ROI Score by Ethnicity
Brown Brothers Harriman's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Brown Brothers Harriman.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Brown Brothers Harriman ROI Score by Age
Brown Brothers Harriman's ROI score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Brown Brothers Harriman.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Brown Brothers Harriman ROI Score by Usage
Brown Brothers Harriman's ROI score was rated 3.2 stars by customers who have used Brown Brothers Harriman's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Brown Brothers Harriman ROI Score by Industry
Brown Brothers Harriman's ROI score was rated 3.4 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Brown Brothers Harriman Customer Satisfaction (CSAT)
Brown Brothers Harriman Customer Satisfaction (CSAT) Score
63 / 100
Brown Brothers Harriman has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
17%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
6%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Brown Brothers Harriman Customer Satisfaction
Brown Brothers Harriman's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brown Brothers Harriman's Customer Satisfaction.
Ranked Brown Brothers Harriman Customer Satisfaction the Highest
Ranked Brown Brothers Harriman Customer Satisfaction the Lowest
Brown Brothers Harriman Customer Satisfaction Score by Gender
Female customers rated Brown Brothers Harriman's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Brown Brothers Harriman.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Brown Brothers Harriman Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Brown Brothers Harriman's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brown Brothers Harriman.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Brown Brothers Harriman's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Brown Brothers Harriman.
75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Brown Brothers Harriman Customer Satisfaction Score by Usage
Brown Brothers Harriman's Customer Satisfaction score was rated 75 points by customers who have used Brown Brothers Harriman's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Brown Brothers Harriman Customer Satisfaction Score by Industry
Brown Brothers Harriman's Customer Satisfaction score was rated 75 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Brown Brothers Harriman Customer Satisfaction Score by Industry",
"text": "Brown Brothers Harriman's Customer Satisfaction score was rated 75 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Brown Brothers Harriman's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Brown Brothers Harriman Customer Service
3.6/5
Brown Brothers Harriman has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Brown Brothers Harriman's overall Customer Service score rated by its users and customers.
About Brown Brothers Harriman's Customer Service
Address
140 Broadway, New York City, NY 10005
Website
http://www.bbh.com
Phone Number
(212) 483-1818
Brown Brothers Harriman's Social Links
Quick Insights into Brown Brothers Harriman Customer Service
Brown Brothers Harriman's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Brown Brothers Harriman's Customer Service score.
Ranked Brown Brothers Harriman Customer Service the Highest
Ranked Brown Brothers Harriman Customer Service the Lowest
Brown Brothers Harriman Customer Service Score by Gender
Female customers rated Brown Brothers Harriman's Customer Service score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Brown Brothers Harriman.
Male
3/5
Female
3.7/5
Brown Brothers Harriman Customer Service Score by Ethnicity
Brown Brothers Harriman's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Brown Brothers Harriman.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Brown Brothers Harriman Customer Service Score by Age
Brown Brothers Harriman's Customer Service score was rated 1.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Brown Brothers Harriman.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
Brown Brothers Harriman Customer Service Score by Usage
Brown Brothers Harriman's Customer Service score was rated 3.4 stars by customers who have used Brown Brothers Harriman's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Brown Brothers Harriman Customer Service Score by Industry
Brown Brothers Harriman's Customer Service score was rated 3.5 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Brown Brothers Harriman as an Employer
3.7/5
Brown Brothers Harriman has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Brown Brothers Harriman scored a 18 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Brown Brothers Harriman would recommend the brand to a friend. ENPS measures how likely Brown Brothers Harriman employees would recommend working at Brown Brothers Harriman to a friend.
Net Promoter Score
18
NPS Score
| 52% | Promoters |
|---|---|
| 14% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
