-34
NPS
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True Link Financial
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About True Link Financial's Brand
True Link Financial is a diversified financial services for the 16m families caring for a vulnerable senior or an adult with disabilities.
Brand at a Glance
83%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
3/5
Customer Service
True Link Financial NPS
True Link Financial's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether True Link Financial's customers would recommend using the product based on a scale of -100 to 100.
True Link Financial Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
True Link Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Jan 2025 -33 | Jan 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
True Link Financial Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of True Link Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
True Link Financial Product Quality
2.8/5
True Link Financial has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock True Link Financial's overall Product Quality score rated by its users and customers.
True Link Financial Product Information
True Link Financial’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
True Link Financial Pricing
True Link Financial ROI & Value For Money
3/5
True Link Financial has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock True Link Financial's overall ROI score rated by its users and customers.
True Link Financial Customer Satisfaction (CSAT)
True Link Financial Customer Satisfaction (CSAT) Score
33 / 100
True Link Financial has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
True Link Financial Customer Service
3/5
True Link Financial has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock True Link Financial's overall Customer Service score rated by its users and customers.
About True Link Financial's Customer Service
Address
PO Box 581, San Francisco, CA 94104
Website
https://www.truelinkfinancial.com
Phone Number
651-265-5679
True Link Financial's Social Links
True Link Financial as an Employer
4.7/5
True Link Financial has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
True Link Financial scored a -34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of True Link Financial would recommend the brand to a friend. ENPS measures how likely True Link Financial employees would recommend working at True Link Financial to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
