-17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mu Sigma
Marketing or Exec? Claim Your Free Account
About Mu Sigma's Brand
Mu Sigma is a decision sciences and analytics firm that helps companies institutionalize data-driven decision making and harness big data. Among its major competitors, Mu Sigma is ranked in 5th place for NPS while Splunk is 1st, and Axtria is 2nd.Their current valuation is $101.75B
Brand at a Glance
59%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Mu Sigma Ranking
- #4 / 4 of its competitors
Mu Sigma NPS
Mu Sigma's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Mu Sigma's customers would recommend using the product based on a scale of -100 to 100.
Mu Sigma Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Mu Sigma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 100 | Jul 2022 | 100 |
Sep 2022 33 | Sep 2022 | 33 |
Dec 2022 25 | Dec 2022 | 25 |
May 2023 0 | May 2023 | 0 |
Feb 2024 -17 | Feb 2024 | -17 |
How Other Brands Compare
Mu Sigma is ranked #4 for NPS among its competitors. Splunk and Fractal Analytics come in first and second, with Cognizant Technology Solutions coming in at third. Among those competitors, it is the most valued company.
Mu Sigma |  Cognizant Technology Solutions |  Splunk |  Fractal Analytics | |
| Global Ranking | #- | #423 | #458 | #- |
| NPS | -17 | 5 | 45 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $101.75B | $26.75B | $22.65B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mu Sigma NPS vs. Competitors
Compared to its competitors, Mu Sigma's NPS is rated right below INDUS.
| COMPANY | NPS Score | |
|---|---|---|
| Splunk | 45 |
 | Axtria | 24 |
| Fractal Analytics | 16 |
| Cognizant Technology Solutions | 5 |
 | AbsolutData | N/A |
 | INDUS | N/A |
| Mu Sigma | -17 |
Mu Sigma Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Mu Sigma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mu Sigma Customer Loyalty vs. Competitors
Compared to its competitors, Mu Sigma's Customer Loyalty score is rated right above AbsolutData, and is preceded by Axtria.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Splunk | 83% |
| Fractal Analytics | 83% |
| Cognizant Technology Solutions | 82% |
| Axtria | 74% |
| Mu Sigma | 59% |
| AbsolutData | N/A |
| INDUS | N/A |
Unlock Mu Sigma Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mu Sigma Customer Loyalty vs. Competitors data and gain insights into your customers today.
Mu Sigma Product Quality
2.9/5
Mu Sigma has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mu Sigma's overall Product Quality score rated by its users and customers.
Mu Sigma Product Information
Mu Sigma’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.mu-sigma.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Business Services
Enterprise
SaaS
Mu Sigma Product Quality vs. Competitors
Compared to its competitors, Mu Sigma's Product Quality score is rated right above AbsolutData, and is preceded by Cognizant Technology Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| Fractal Analytics | 3.7/5 |
| Axtria | 3.5/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Mu Sigma | 2.9/5 |
| AbsolutData | N/A |
| INDUS | N/A |
Unlock Mu Sigma Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mu Sigma Product Quality vs. Competitors data and gain insights into your customers today.
Mu Sigma Pricing
Mu Sigma ROI & Value For Money
2.8/5
Mu Sigma has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mu Sigma's overall ROI score rated by its users and customers.
Mu Sigma Pricing vs. Competitors
Compared to its competitors, Mu Sigma's ROI score is rated right above AbsolutData, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Fractal Analytics | 4/5 |
| Axtria | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Mu Sigma | 2.8/5 |
| AbsolutData | N/A |
| INDUS | N/A |
Unlock Mu Sigma ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mu Sigma ROI vs. Competitors data and gain insights into your customers today.
Mu Sigma Customer Satisfaction (CSAT)
Mu Sigma Customer Satisfaction (CSAT) Score
50 / 100
Mu Sigma has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mu Sigma Customer Satisfaction vs. Competitors
Compared to its competitors, Mu Sigma's Customer Satisfaction score is rated right above AbsolutData, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fractal Analytics | 80% |
| Splunk | 78% |
| Axtria | 69% |
| Cognizant Technology Solutions | 64% |
| Mu Sigma | 50% |
| AbsolutData | 0% |
| INDUS | 0% |
Unlock Mu Sigma Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mu Sigma Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Mu Sigma Customer Service
3.1/5
Mu Sigma has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Mu Sigma's overall Customer Service score rated by its users and customers.
About Mu Sigma's Customer Service
Address
3400 Dundee Rd,, Suite 160, Northbrook, IL
Website
http://www.mu-sigma.com
Mu Sigma Customer Service vs. Competitors
Compared to its competitors, Mu Sigma's Customer Service score is rated right above AbsolutData, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| Fractal Analytics | 4/5 |
| Axtria | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Mu Sigma | 3.1/5 |
| AbsolutData | N/A |
| INDUS | N/A |
Unlock Mu Sigma Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Mu Sigma Customer Service vs. Competitors data and gain insights into your customers today.
Mu Sigma as an Employer
2.2/5
Mu Sigma has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mu Sigma scored a -17 for Net Promoter Score and a -68 for Employee Net Promoter Score. NPS gauges how likely a customer of Mu Sigma would recommend the brand to a friend. ENPS measures how likely Mu Sigma employees would recommend working at Mu Sigma to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-68
eNPS Score
| 13% | Promoters |
|---|---|
| 6% | Passive |
| 81% | Detractors |
