Axtria NPS & Customer Reviews

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Axtria

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Axtria

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About Axtria's Brand

Axtria is a Big Data Analytics software and services company that enables customers to transform their business with data and analytics. Among its major competitors, Axtria is ranked in 3rd place for NPS while Tata is 1st, and Veeva is 2nd.Their current valuation is $150.00M

Brand at a Glance

74%

Customer Loyalty

3.5/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Axtria Ranking

^#1 / 4 of its competitors

Axtria NPS

Axtria's Net Promoter Score (NPS) is a 24 with 59% Promoters, 6% Passives, and 35% Detractors. Net Promoter Score tracks whether Axtria's customers would recommend using the product based on a scale of -100 to 100.

Axtria Overall NPS

NPS

59%	Promoters
6%	Passives
35%	Detractors

Axtria NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 31	Jan 2023	31
Apr 2023 35	Apr 2023	35
May 2023 37	May 2023	37
Jun 2023 40	Jun 2023	40
Jul 2023 36	Jul 2023	36
Nov 2023 38	Nov 2023	38
Dec 2023 36	Dec 2023	36
May 2024 34	May 2024	34
Jul 2024 31	Jul 2024	31
Dec 2024 27	Dec 2024	27
Jun 2025 25	Jun 2025	25
Oct 2025 24	Oct 2025	24

How Other Brands Compare

Axtria is ranked first for NPS among its competitors. ZS and Cognizant Technology Solutions come in second and third, with Mu Sigma coming in at #4. Among those competitors, it is the lowest valued company behind Mu Sigma.

	Axtria	Cognizant Technology Solutions	ZS	Mu Sigma
Global Ranking	#-	#423	#871	#-
NPS	24	5	18	-17
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$150.00M	$26.75B	$23.89B	$101.75B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Axtria NPS by Gender

Axtria's NPS was rated -50 by Male customers on Comparably.

Male

-50

Axtria's NPS was rated -50 by Male customers on Comparably.

25%

Promoters

Passives

75%

Detractors

Female

N/A

Axtria's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Axtria NPS by Ethnicity

Axtria's NPS was rated -100 points by African American/Black customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black -100	African American/Black	-100

Axtria NPS by Age

Axtria's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

25%

75%

36-40

50%

Axtria NPS by Usage

Axtria's NPS was rated -20 points by customers who have used Axtria's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -20	Less than 1 Year	-20

Axtria NPS vs. Competitors

Compared to its competitors, Axtria's NPS is rated right above ZS , and is preceded by Veeva.

COMPANY		NPS Score
	Tata	82
	Veeva	27
	Axtria	24
	ZS	18
	Cognizant Technology Solutions	5
	Lily Gulik	N/A
	SHYFT	N/A
	Mu Sigma	-17

Axtria Customer Reviews

Axtria Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Axtria users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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74%

26%

Axtria Customer Loyalty Score by Gender

Axtria's Customer Loyalty score was rated 33 by Male customers on Comparably.

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Male

33%

Yes

Female

N/A

Yes

Axtria Customer Loyalty Score by Ethnicity

Axtria's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.

% who answered "Yes"

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out of 100

African American/Black

Axtria Customer Loyalty Score by Age

Axtria's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 55%	31-35	55%
36-40 33%	36-40	33%

Axtria Customer Loyalty Score by Usage

Axtria's Customer Loyalty score was rated 28% by customers who have used Axtria's products/services for Less than 1 Year.

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Less than 1 Year	28%

Axtria Customer Loyalty Score by Industry

Axtria's Customer Loyalty score was rated 40% by Tech industry customers.

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Tech	40%

Axtria Customer Loyalty vs. Competitors

Compared to its competitors, Axtria's Customer Loyalty score is rated right above Mu Sigma, and is preceded by Veeva.

COMPANY		Customer Loyalty Score
	Tata	87%
	Cognizant Technology Solutions	82%
	ZS	79%
	Veeva	74%
	Axtria	74%
	Mu Sigma	59%
	Lily Gulik	N/A
	SHYFT	N/A

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Axtria Product Quality

3.5/5

Axtria has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Axtria Product Information

Axtria’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Axtria's product the highest.

Website: http://axtria.com

Company Size: 1,001-5,000 Employees

Industry

Consulting

Quick Insights into Axtria Product Quality

Axtria's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 36-40.

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Ranked Axtria Product Quality the Highest

31-35	3.5
Less than 1 Year	2.9
Male	2.6

Ranked Axtria Product Quality the Lowest

36-40	2.9

Axtria Product Quality Score by Gender

Axtria's Product Quality score was rated 2.6 by Male customers on Comparably.

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Male

2.6/5

Female

N/A

Axtria Product Quality Score by Ethnicity

Axtria's Product Quality score was rated 1.5 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 1.5	African American/Black	1.5

Axtria Product Quality Score by Age

Axtria's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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Summary	Age	Score
31-35 3.5	31-35	3.5
36-40 2.9	36-40	2.9

Axtria Product Quality Score by Usage

Axtria's Product Quality score was rated 2.9 stars by customers who have used Axtria's products/services for Less than 1 Year.

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Less than 1 Year	2.9

Axtria Product Quality Score by Industry

Axtria's Product Quality score was rated 2.6 stars by Tech industry customers.

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Tech	2.6

Axtria Product Quality vs. Competitors

Compared to its competitors, Axtria's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by ZS .

COMPANY		Product Quality Score
	Tata	4.5/5
	Veeva	3.9/5
	ZS	3.5/5
	Axtria	3.5/5
	Cognizant Technology Solutions	3.4/5
	Mu Sigma	2.9/5
	Lily Gulik	N/A
	SHYFT	N/A

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Axtria Pricing

Axtria ROI & Value For Money

3.7/5

Axtria has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Axtria Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Axtria ROI

Axtria's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 31-35.

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Ranked Axtria ROI the Highest

Tech	4.3
Less than 1 Year	3.7
36-40	3.6

Ranked Axtria ROI the Lowest

31-35	3

Axtria ROI Score by Gender

Axtria's ROI score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Axtria ROI Score by Ethnicity

Axtria's ROI score was rated 2.3 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 2.3	African American/Black	2.3

Axtria ROI Score by Age

Axtria's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 3	31-35	3
36-40 3.6	36-40	3.6

Axtria ROI Score by Usage

Axtria's ROI score was rated 3.7 stars by customers who have used Axtria's products/services for Less than 1 Year.

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Less than 1 Year	3.7

Axtria ROI Score by Industry

Axtria's ROI score was rated 4.3 stars by Tech industry customers.

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Tech	4.3

Axtria Pricing vs. Competitors

Compared to its competitors, Axtria's ROI score is rated right above Veeva, and is preceded by ZS .

COMPANY		Pricing Score
	Tata	4.6/5
	ZS	3.7/5
	Axtria	3.7/5
	Veeva	3.6/5
	Cognizant Technology Solutions	3.5/5
	Mu Sigma	2.8/5
	Lily Gulik	N/A
	SHYFT	N/A

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Axtria Customer Satisfaction (CSAT)

Axtria Customer Satisfaction (CSAT) Score

69 / 100

Axtria has an overall Customer Satisfaction score of 69 rated by its users and customers.

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Very Satisfied	41%
Satisfied	28%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	9%
Very Dissatisfied	3%

Very Satisfied

41%

Satisfied

28%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Axtria Customer Satisfaction

Axtria's Customer Satisfaction score was rated highest by customers who have used Axtria's products/services for Less than 1 Year, and rated lowest by customers ages 36-40.

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Ranked Axtria Customer Satisfaction the Highest

Less than 1 Year	40%
31-35	33%
Male	26%

Ranked Axtria Customer Satisfaction the Lowest

36-40	25%

Axtria Customer Satisfaction Score by Gender

Axtria's Customer Satisfaction score was rated 26 by Male customers on Comparably.

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26 / 100

Male

	Very Satisfied	13%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	36%
	Dissatisfied	38%
	Very Dissatisfied	0%

Axtria Customer Satisfaction Score by Ethnicity

African American/Black
0%

CSAT according to African American/Black

Axtria's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	67%
Very Dissatisfied	0%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

67%

Very Dissatisfied

Axtria Customer Satisfaction Score by Age

Axtria's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

31-35

33%

36-40

25%

Axtria Customer Satisfaction Score by Usage

Axtria's Customer Satisfaction score was rated 40 points by customers who have used Axtria's products/services for Less than 1 Year.

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Less than 1 Year	40

Axtria Customer Satisfaction vs. Competitors

Compared to its competitors, Axtria's Customer Satisfaction score is rated right above ZS , and is preceded by Veeva.

COMPANY		Customer Satisfaction (CSAT) Score
	Tata	100%
	Veeva	70%
	Axtria	69%
	ZS	66%
	Cognizant Technology Solutions	64%
	Mu Sigma	50%
	Lily Gulik	0%
	SHYFT	0%

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Axtria Customer Service

3.6/5

Axtria has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Axtria's Customer Service

Address

300 Connell Dr, Suite 5000, Berkeley Heights, NJ 07922

Website

http://axtria.com

Phone Number

(877) 929-8742

Axtria's Social Links

Quick Insights into Axtria Customer Service

Axtria's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 31-35.

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Ranked Axtria Customer Service the Highest

Tech	4.5
Less than 1 Year	3.7
36-40	3.4

Ranked Axtria Customer Service the Lowest

31-35	3

Axtria Customer Service Score by Gender

Axtria's Customer Service score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Axtria Customer Service Score by Ethnicity

Axtria's Customer Service score was rated 2.3 stars by African American/Black customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 2.3	African American/Black	2.3

Axtria Customer Service Score by Age

Axtria's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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100

Summary	Age	Customer Service Score
31-35 3	31-35	3
36-40 3.4	36-40	3.4

Axtria Customer Service Score by Usage

Axtria's Customer Service score was rated 3.7 stars by customers who have used Axtria's products/services for Less than 1 Year.

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Less than 1 Year	3.7

Axtria Customer Service Score by Industry

Axtria's Customer Service score was rated 4.5 stars by Tech industry customers.

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Tech	4.5

Axtria Customer Service vs. Competitors

Compared to its competitors, Axtria's Customer Service score is rated right above Cognizant Technology Solutions, and is preceded by ZS .

COMPANY		Customer Service Score
	Tata	4.3/5
	ZS	3.7/5
	Axtria	3.6/5
	Cognizant Technology Solutions	3.5/5
	Veeva	3.3/5
	Mu Sigma	3.1/5
	Lily Gulik	N/A
	SHYFT	N/A

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Axtria as an Employer

4.2/5

Axtria has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Axtria

Jaswinder Chadha

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Axtria scored a 24 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Axtria would recommend the brand to a friend. ENPS measures how likely Axtria employees would recommend working at Axtria to a friend.

Net Promoter Score

NPS Score

59%	Promoters
6%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
23%	Passive
29%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail