27
NPS
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Veeva
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About Veeva's Brand
Veeva Systems is a provider of cloud-based business solutions for the global life sciences industry.
Brand at a Glance
74%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Veeva NPS
Veeva's Net Promoter Score (NPS) is a 27 with 56% Promoters, 15% Passives, and 29% Detractors. Net Promoter Score tracks whether Veeva's customers would recommend using the product based on a scale of -100 to 100.
Veeva Overall NPS
| 56% | Promoters |
|---|---|
| 15% | Passives |
| 29% | Detractors |
Veeva NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 47 | Jul 2023 | 47 |
Aug 2023 50 | Aug 2023 | 50 |
Sep 2023 48 | Sep 2023 | 48 |
Nov 2023 41 | Nov 2023 | 41 |
Dec 2023 36 | Dec 2023 | 36 |
Jan 2024 37 | Jan 2024 | 37 |
Aug 2024 32 | Aug 2024 | 32 |
Sep 2024 34 | Sep 2024 | 34 |
Dec 2024 29 | Dec 2024 | 29 |
Feb 2025 33 | Feb 2025 | 33 |
Sep 2025 30 | Sep 2025 | 30 |
Dec 2025 25 | Dec 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Veeva NPS by Gender
Veeva's NPS was rated 0 by Male customers on Comparably.
Male
0
Veeva's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Veeva's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Veeva NPS by Ethnicity
Veeva's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Veeva NPS by Usage
Veeva's NPS was rated the highest by customers who have used Veeva's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 23 | 2 to 5 Years | 23 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Veeva Customer Reviews
Out of the 2 Veeva customer reviews 0 were positive and 2 were constructive. Veeva customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Veeva Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Veeva users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Veeva Customer Loyalty Score by Gender
Veeva's Customer Loyalty score was rated 85 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Veeva.
Male
85%
Yes
Female
N/A
Yes
Veeva Customer Loyalty Score by Ethnicity
Veeva's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Veeva.
70
out of 100
Caucasian
Veeva Customer Loyalty Score by Usage
Veeva's Customer Loyalty score was rated 78% by customers who have used Veeva's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Veeva Customer Loyalty Score by Industry
Veeva's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Veeva Product Quality
3.9/5
Veeva has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Veeva Product Information
Veeva serves markets in the United States, Europe, Japan, Australia, Canada, and United Kingdom. Veeva supports Web devices and offers products for small and medium sized businesses.
Veeva’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Veeva's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Veeva the lowest at 3.5.
- Website
- http://www.veeva.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Enterprise
Media
SaaS
Sports & Entertainment
Languages Supported
English
Japanese
Turkish
Quick Insights into Veeva Product Quality
Veeva's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Veeva Product Quality the Highest
Ranked Veeva Product Quality the Lowest
Veeva Product Quality Score by Gender
Veeva's Product Quality score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Veeva.
Male
3.9/5
Female
N/A
Veeva Product Quality Score by Ethnicity
Veeva's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Veeva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Veeva Product Quality Score by Usage
Veeva's Product Quality score was rated 3.4 stars by customers who have used Veeva's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Veeva Product Quality Score by Industry
Veeva's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Veeva Pricing
Veeva ROI & Value For Money
3.6/5
Veeva has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Veeva Pricing Plans
Veeva has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Veeva.
Who Uses Veeva?
Small Businesses
Medium Businesses
Quick Insights into Veeva ROI
Veeva's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Veeva ROI the Highest
Ranked Veeva ROI the Lowest
Veeva ROI Score by Gender
Veeva's ROI score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Veeva.
Male
3.3/5
Female
N/A
Veeva ROI Score by Ethnicity
Veeva's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Veeva.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Veeva ROI Score by Usage
Veeva's ROI score was rated 2.6 stars by customers who have used Veeva's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Veeva ROI Score by Industry
Veeva's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Veeva Customer Satisfaction (CSAT)
Veeva Customer Satisfaction (CSAT) Score
70 / 100
Veeva has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
35%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Veeva Customer Satisfaction
Veeva's Customer Satisfaction score was rated highest by Male customers.
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Ranked Veeva Customer Satisfaction the Highest
Veeva Customer Satisfaction Score by Gender
Veeva's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Veeva.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Veeva Customer Satisfaction Score by Usage
Veeva's Customer Satisfaction score was rated 33 points by customers who have used Veeva's products/services for 2 to 5 Years.
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Veeva Customer Satisfaction Score by Industry
Veeva's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
"groupId": 104,
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"stars": 0,
"csatScore": 75,
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}Veeva Customer Service
3.3/5
Veeva has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Veeva's overall Customer Service score rated by its users and customers.
About Veeva's Customer Service
Address
4637 Chabot Drive #210, Pleasanton, CA
Website
http://www.veeva.com
Phone Number
(925)452-6500
Quick Insights into Veeva Customer Service
Veeva's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Veeva's Customer Service score.
Ranked Veeva Customer Service the Highest
Veeva Customer Service Score by Gender
Veeva's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Veeva.
Male
3.3/5
Female
N/A
Veeva Customer Service Score by Ethnicity
Veeva's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Veeva.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Veeva Customer Service Score by Usage
Veeva's Customer Service score was rated 2.9 stars by customers who have used Veeva's products/services for 2 to 5 Years.
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Veeva Customer Service Score by Industry
Veeva's Customer Service score was rated 4.1 stars by Tech industry customers.
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Veeva as an Employer
3.5/5
Veeva has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Veeva scored a 27 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Veeva would recommend the brand to a friend. ENPS measures how likely Veeva employees would recommend working at Veeva to a friend.
Net Promoter Score
27
NPS Score
| 56% | Promoters |
|---|---|
| 15% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
