16
NPS
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Tufin
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About Tufin's Brand
Tufin specializes in the management of network layer firewalls, routers, switches, load balancers, and other network security devices. Among its major competitors, Tufin is ranked in 5th place for NPS while Skybox Security is 1st, and Splunk is 2nd. Overall, Tufin has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.9/5
Customer Service
Tufin CMO
Tufin Ranking
- #4 / 4 of its competitors
Tufin NPS
Tufin's Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether Tufin's customers would recommend using the product based on a scale of -100 to 100.
Tufin Overall NPS
| 33% | Promoters |
|---|---|
| 50% | Passives |
| 17% | Detractors |
Tufin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
May 2022 -50 | May 2022 | -50 |
Feb 2023 -33 | Feb 2023 | -33 |
Mar 2023 0 | Mar 2023 | 0 |
Nov 2024 20 | Nov 2024 | 20 |
Nov 2025 17 | Nov 2025 | 17 |
How Other Brands Compare
Tufin is ranked #4 for NPS among its competitors. Splunk and Check Point Software Technologies, Ltd. come in first and second, with CyberArk coming in at third.
Tufin |  Splunk |  Check Point Software Technologies, Ltd. |  CyberArk | |
| Global Ranking | #- | #458 | #- | #- |
| NPS | 16 | 45 | 35 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $22.65B | $16.53B | $6.20B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tufin NPS vs. Competitors
Compared to its competitors, Tufin's NPS is rated right above FireMon, and is preceded by CyberArk.
| COMPANY | NPS Score | |
|---|---|---|
 | Skybox Security | 100 |
| Splunk | 45 |
| Check Point Software Technologies, Ltd. | 35 |
| CyberArk | 19 |
| Tufin | 16 |
 | FireMon | N/A |
 | Imperva | -10 |
 | Algosec | -13 |
Tufin Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Tufin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tufin Customer Loyalty vs. Competitors
Compared to its competitors, Tufin's Customer Loyalty score is rated right above Splunk, and is preceded by Skybox Security.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Skybox Security | 100% |
| Tufin | 85% |
| Splunk | 83% |
| CyberArk | 76% |
| Check Point Software Technologies, Ltd. | 73% |
| Imperva | 69% |
| Algosec | 58% |
| FireMon | N/A |
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Tufin Product Quality
3.5/5
Tufin has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Tufin Product Information
Tufin’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.tufin.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Tufin Product Quality vs. Competitors
Compared to its competitors, Tufin's Product Quality score is rated right above Algosec, and is preceded by Imperva.
| COMPANY | Product Quality Score | |
|---|---|---|
| Skybox Security | 5/5 |
| Splunk | 4.2/5 |
| Check Point Software Technologies, Ltd. | 4/5 |
| CyberArk | 4/5 |
| Imperva | 3.5/5 |
| Tufin | 3.5/5 |
| Algosec | 2.9/5 |
| FireMon | N/A |
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Tufin Pricing
Tufin ROI & Value For Money
3.2/5
Tufin has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Tufin Pricing vs. Competitors
Compared to its competitors, Tufin's ROI score is rated right above Algosec, and is preceded by CyberArk.
| COMPANY | Pricing Score | |
|---|---|---|
| Skybox Security | 5/5 |
| Splunk | 4.1/5 |
| Check Point Software Technologies, Ltd. | 3.8/5 |
| CyberArk | 3.8/5 |
| Tufin | 3.2/5 |
| Algosec | 3.2/5 |
| Imperva | 3.1/5 |
| FireMon | N/A |
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Tufin Customer Satisfaction (CSAT)
Tufin Customer Satisfaction (CSAT) Score
100 / 100
Tufin has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tufin Customer Satisfaction vs. Competitors
Compared to its competitors, Tufin's Customer Satisfaction score is rated right above Check Point Software Technologies, Ltd., and is preceded by Skybox Security.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Skybox Security | 100% |
| Tufin | 100% |
| Check Point Software Technologies, Ltd. | 80% |
| CyberArk | 79% |
| Splunk | 78% |
| Imperva | 63% |
| Algosec | 63% |
| FireMon | 0% |
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Tufin Customer Service
3.9/5
Tufin has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Tufin's Customer Service
Address
2 oliver st, Boston, MA
Website
http://www.tufin.com/
Phone Number
+97236128118
Tufin Customer Service vs. Competitors
Compared to its competitors, Tufin's Customer Service score is rated right above CyberArk, and is preceded by Splunk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Skybox Security | 5/5 |
| Splunk | 4.1/5 |
| Tufin | 3.9/5 |
| CyberArk | 3.8/5 |
| Check Point Software Technologies, Ltd. | 3.6/5 |
| Imperva | 3.3/5 |
| Algosec | 3.1/5 |
| FireMon | N/A |
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Tufin as an Employer
2.9/5
Tufin has a 2.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Tufin scored a 16 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Tufin would recommend the brand to a friend. ENPS measures how likely Tufin employees would recommend working at Tufin to a friend.
Net Promoter Score
16
NPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
