19
NPS
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CyberArk
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About CyberArk's Brand
CyberArk is a security company focused on striking down targeted cyber threats before they affect business operations.
Brand at a Glance
76%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
CyberArk CMO
Marianne Budnik
Marianne Budnik serves as the Chief Marketing Officer of CyberArk. Marianne started at CyberArk in May of 2017. Marianne currently resides in the Greater Boston Area.
CyberArk NPS
CyberArk's Net Promoter Score (NPS) is a 19 with 51% Promoters, 17% Passives, and 32% Detractors. Net Promoter Score tracks whether CyberArk's customers would recommend using the product based on a scale of -100 to 100.
CyberArk Overall NPS
| 51% | Promoters |
|---|---|
| 17% | Passives |
| 32% | Detractors |
CyberArk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 26 | Mar 2024 | 26 |
Apr 2024 24 | Apr 2024 | 24 |
May 2024 22 | May 2024 | 22 |
Jun 2024 24 | Jun 2024 | 24 |
Jul 2024 23 | Jul 2024 | 23 |
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 23 | Oct 2024 | 23 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 20 | Dec 2024 | 20 |
Feb 2025 22 | Feb 2025 | 22 |
Oct 2025 22 | Oct 2025 | 22 |
Jan 2026 20 | Jan 2026 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CyberArk NPS by Gender
Female customers rated CyberArk's NPS 78 points higher than Male customers.
Male
22
CyberArk's NPS was rated 22 by Male customers on Comparably.
44%
Promoters
34%
Passives
22%
Detractors
Female
100
CyberArk's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
CyberArk NPS by Ethnicity
CyberArk's NPS was rated 40 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Other 40 | Other | 40 |
CyberArk NPS by Age
CyberArk's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
CyberArk NPS by Usage
CyberArk's NPS was rated the highest by customers who have used CyberArk's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
CyberArk Customer Reviews
Out of the 4 CyberArk customer reviews 4 were positive and 0 were constructive. CyberArk customer reviews reflect that all customers have a favorable experience using the products/services of the company.
CyberArk Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of CyberArk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
CyberArk Customer Loyalty Score by Gender
Female customers rated CyberArk's Customer Loyalty score 30% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of CyberArk.
Male
70%
Yes
Female
100%
Yes
CyberArk Customer Loyalty Score by Ethnicity
CyberArk's Customer Loyalty score was rated 82% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of CyberArk.
82
out of 100
Caucasian
82
out of 100
Other
CyberArk Customer Loyalty Score by Age
CyberArk's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CyberArk.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
41-45 40% | 41-45 | 40% |
CyberArk Customer Loyalty Score by Usage
CyberArk's Customer Loyalty score was rated the highest by customers who have used CyberArk's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
CyberArk Customer Loyalty Score by Industry
CyberArk's Customer Loyalty score was rated 89% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
CyberArk Product Quality
4/5
CyberArk has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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CyberArk Product Information
CyberArk serves markets in the United States, Europe, Middle-East and Africa, Canada, and Latin America. CyberArk supports Web devices and offers products for small and medium sized businesses.
CyberArk’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated CyberArk's product the highest.
- Website
- http://www.cyberark.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Languages Supported
English
French
German
Spanish
Chinese (Simplified)
Japanese
Italian
Hebrew
Product Type
Password Manager Software
Network Security Software
Cybersecurity Software
Privileged Access Management Software
Quick Insights into CyberArk Product Quality
CyberArk's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used CyberArk's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked CyberArk's Product Quality.
Ranked CyberArk Product Quality the Highest
Ranked CyberArk Product Quality the Lowest
CyberArk Product Quality Score by Gender
Female customers rated CyberArk's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of CyberArk.
Male
3.9/5
Female
5/5
CyberArk Product Quality Score by Ethnicity
CyberArk's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of CyberArk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 3.9 | Other | 3.9 |
CyberArk Product Quality Score by Age
CyberArk's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of CyberArk.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
41-45 3.5 | 41-45 | 3.5 |
CyberArk Product Quality Score by Usage
CyberArk's Product Quality score was rated the highest by customers who have used CyberArk's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
CyberArk Product Quality Score by Industry
CyberArk's Product Quality score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
CyberArk Pricing
CyberArk ROI & Value For Money
3.8/5
CyberArk has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberArk's overall ROI score rated by its users and customers.
CyberArk Pricing Plans
CyberArk has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses CyberArk?
Small Businesses
Medium Businesses
Quick Insights into CyberArk ROI
CyberArk's ROI score was rated highest by Female customers, and rated lowest by customers ages 41-45.
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Ranked CyberArk ROI the Highest
Ranked CyberArk ROI the Lowest
CyberArk ROI Score by Gender
Female customers rated CyberArk's ROI score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of CyberArk.
Male
3.8/5
Female
5/5
CyberArk ROI Score by Ethnicity
CyberArk's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of CyberArk.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 3.8 | Other | 3.8 |
CyberArk ROI Score by Age
CyberArk's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of CyberArk.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
41-45 3.5 | 41-45 | 3.5 |
CyberArk ROI Score by Usage
CyberArk's ROI score was rated the highest by customers who have used CyberArk's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
CyberArk ROI Score by Industry
CyberArk's ROI score was rated 3.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
CyberArk Customer Satisfaction (CSAT)
CyberArk Customer Satisfaction (CSAT) Score
79 / 100
CyberArk has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
52%
Satisfied
27%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CyberArk Customer Satisfaction
CyberArk's Customer Satisfaction score was rated highest by customers who have used CyberArk's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked CyberArk's Customer Satisfaction.
Ranked CyberArk Customer Satisfaction the Highest
Ranked CyberArk Customer Satisfaction the Lowest
CyberArk Customer Satisfaction Score by Gender
Female customers rated CyberArk's Customer Satisfaction score 22 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of CyberArk.
78 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
CyberArk Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CyberArk's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CyberArk.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
CyberArk's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of CyberArk.
80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CyberArk Customer Satisfaction Score by Age
CyberArk's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of CyberArk.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 67% |
CyberArk Customer Satisfaction Score by Usage
CyberArk's Customer Satisfaction score was rated the highest by customers who have used CyberArk's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
CyberArk Customer Satisfaction Score by Industry
CyberArk's Customer Satisfaction score was rated 76 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "CyberArk Customer Satisfaction Score by Industry",
"text": "CyberArk's Customer Satisfaction score was rated 76 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 76,
"stars": 0,
"csatScore": 76,
"text": "CyberArk's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 76
}
]
}CyberArk Customer Service
3.8/5
CyberArk has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock CyberArk's overall Customer Service score rated by its users and customers.
About CyberArk's Customer Service
Address
60 Wells Ave, 103, Newton, MA
Website
http://www.cyberark.com
Phone Number
(617)965-1544
Quick Insights into CyberArk Customer Service
CyberArk's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked CyberArk's Customer Service score.
Ranked CyberArk Customer Service the Highest
Ranked CyberArk Customer Service the Lowest
CyberArk Customer Service Score by Gender
Female customers rated CyberArk's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of CyberArk.
Male
3.6/5
Female
4.8/5
CyberArk Customer Service Score by Ethnicity
CyberArk's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of CyberArk.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Other 3.8 | Other | 3.8 |
CyberArk Customer Service Score by Age
CyberArk's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of CyberArk.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
41-45 3.3 | 41-45 | 3.3 |
CyberArk Customer Service Score by Usage
CyberArk's Customer Service score was rated the highest by customers who have used CyberArk's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
CyberArk Customer Service Score by Industry
CyberArk's Customer Service score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
CyberArk as an Employer
4.5/5
CyberArk has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CyberArk scored a 19 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of CyberArk would recommend the brand to a friend. ENPS measures how likely CyberArk employees would recommend working at CyberArk to a friend.
Net Promoter Score
19
NPS Score
| 51% | Promoters |
|---|---|
| 17% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
