100
NPS
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Skybox Security
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About Skybox Security's Brand
Skybox provides the industry’s broadest cybersecurity management platform to address security challenges within large, complex networks. Among its major competitors, Skybox Security is ranked in 1st place for NPS while Shiftboard Online Scheduling is 2nd, and Rapid7 is 3rd. Overall, Skybox Security has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $850.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Skybox Security CMO
Skybox Security Ranking
- #1 / 4 of its competitors
Skybox Security NPS
Skybox Security's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Skybox Security's customers would recommend using the product based on a scale of -100 to 100.
Skybox Security Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Skybox Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Skybox Security is ranked first for NPS among its competitors. Shiftboard Online Scheduling and Rapid7 come in second and third, with Algosec coming in at #4. Among those competitors, it is the second most valued company behind Rapid7.
Skybox Security |  Rapid7 |  Algosec |  Shiftboard Online Scheduling | |
| Global Ranking | #- | #542 | #- | #- |
| NPS | 100 | 45 | -13 | 54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $850.00M | $3.93B | $100.00M | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skybox Security NPS vs. Competitors
Compared to its competitors, Skybox Security's NPS is rated right above Shiftboard Online Scheduling.
| COMPANY | NPS Score | |
|---|---|---|
| Skybox Security | 100 |
| Shiftboard Online Scheduling | 54 |
| Rapid7 | 45 |
 | Tufin | 16 |
 | FireMon | N/A |
| Algosec | -13 |
Skybox Security Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Skybox Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skybox Security Customer Loyalty vs. Competitors
Compared to its competitors, Skybox Security's Customer Loyalty score is rated right above Tufin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Skybox Security | 100% |
| Tufin | 85% |
| Rapid7 | 82% |
| Algosec | 58% |
| Shiftboard Online Scheduling | N/A |
| FireMon | N/A |
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Skybox Security Product Quality
5/5
Skybox Security has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Skybox Security Product Information
Skybox Security serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Germany. Skybox Security supports Web devices and offers products for medium and large sized businesses.
Skybox Security’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Enterprise
Languages Supported
English
Skybox Security Product Quality vs. Competitors
Compared to its competitors, Skybox Security's Product Quality score is rated right above Shiftboard Online Scheduling.
| COMPANY | Product Quality Score | |
|---|---|---|
| Skybox Security | 5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Rapid7 | 3.8/5 |
| Tufin | 3.5/5 |
| Algosec | 2.9/5 |
| FireMon | N/A |
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Skybox Security Pricing
Skybox Security ROI & Value For Money
5/5
Skybox Security has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Skybox Security Pricing Plans
Skybox Security has a pricing structure that accommodates medium and large businesses.
Who Uses Skybox Security?
Medium Businesses
Large Enterprises
Skybox Security Pricing vs. Competitors
Compared to its competitors, Skybox Security's ROI score is rated right above Shiftboard Online Scheduling.
| COMPANY | Pricing Score | |
|---|---|---|
| Skybox Security | 5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Rapid7 | 3.9/5 |
| Tufin | 3.2/5 |
| Algosec | 3.2/5 |
| FireMon | N/A |
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Skybox Security Customer Satisfaction (CSAT)
Skybox Security Customer Satisfaction (CSAT) Score
100 / 100
Skybox Security has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Skybox Security Customer Satisfaction vs. Competitors
Compared to its competitors, Skybox Security's Customer Satisfaction score is rated right above Rapid7.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Skybox Security | 100% |
| Rapid7 | 100% |
| Tufin | 100% |
| Algosec | 63% |
| Shiftboard Online Scheduling | 0% |
| FireMon | 0% |
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Skybox Security Customer Service
5/5
Skybox Security has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Skybox Security's Customer Service
Address
2077 Gateway Place, Suite 200, San Jose, CA 95110
Website
https://www.skyboxsecurity.com/
Phone Number
408-441-8060
Skybox Security Customer Service vs. Competitors
Compared to its competitors, Skybox Security's Customer Service score is rated right above Tufin.
| COMPANY | Customer Service Score | |
|---|---|---|
| Skybox Security | 5/5 |
| Tufin | 3.9/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| Rapid7 | 3.6/5 |
| Algosec | 3.1/5 |
| FireMon | N/A |
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Skybox Security as an Employer
3.3/5
Skybox Security has a 3.3/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Skybox Security scored a 100 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Skybox Security would recommend the brand to a friend. ENPS measures how likely Skybox Security employees would recommend working at Skybox Security to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
