Nexthink NPS & Customer Reviews

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Nexthink

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Nexthink

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About Nexthink's Brand

Hi, were Nexthink. Were not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation, and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees' experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we've surpassed $150M in ARR, and we've recently secured $180M in Series D financing for a company valuation of $1.1B, but were just getting started. Among its major competitors, Nexthink is ranked in 3rd place for NPS while Lakeside Software is 1st, and Natero is 2nd.

Brand at a Glance

92%

Customer Loyalty

4.4/5

Product Quality

4.4/5

Pricing

4.3/5

Customer Service

Nexthink CMO

Heather Moses

Nexthink Ranking

^#1 / 4 of its competitors

Nexthink NPS

Nexthink's Net Promoter Score (NPS) is a 64 with 76% Promoters, 12% Passives, and 12% Detractors. Net Promoter Score tracks whether Nexthink's customers would recommend using the product based on a scale of -100 to 100.

Nexthink Overall NPS

NPS

76%	Promoters
12%	Passives
12%	Detractors

Nexthink NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 75	Oct 2022	75
Nov 2022 80	Nov 2022	80
Jun 2023 66	Jun 2023	66
Sep 2023 43	Sep 2023	43
Nov 2023 55	Nov 2023	55
Jan 2024 60	Jan 2024	60
Mar 2024 45	Mar 2024	45
Apr 2024 49	Apr 2024	49
May 2024 57	May 2024	57
Dec 2024 60	Dec 2024	60
Jan 2025 63	Jan 2025	63
Oct 2025 64	Oct 2025	64

How Other Brands Compare

Nexthink is ranked first for NPS among its competitors. Splunk and ServiceNow come in second and third, with VMware coming in at #4.

	Nexthink	VMware	ServiceNow	Splunk
Global Ranking	#-	#329	#331	#458
NPS	64	31	44	45
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	-	Neutral
Valuation Updated every 24 hours for public companies	-	$61.27B	$115.73B	$22.65B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Nexthink NPS by Gender

Nexthink's NPS was rated 67 by Male customers on Comparably.

Male

Nexthink's NPS was rated 67 by Male customers on Comparably.

67%

Promoters

33%

Passives

Detractors

Female

N/A

Nexthink's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Nexthink NPS vs. Competitors

Compared to its competitors, Nexthink's NPS is rated right above Splunk, and is preceded by Natero.

COMPANY		NPS Score
	Lakeside Software	81
	Natero	70
	Nexthink	64
	Splunk	45
	ServiceNow	44
	Pendo	44
	Looker	37
	ExtraHop Networks	37
	VMware	31
	AppDynamics	22
	VMware AirWatch	16
	Knoa Software	N/A

Nexthink Customer Loyalty

92%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

92% of Nexthink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

92%

Nexthink Customer Loyalty Score by Gender

Nexthink's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

Nexthink Customer Loyalty vs. Competitors

Compared to its competitors, Nexthink's Customer Loyalty score is rated right above VMware AirWatch.

COMPANY		Customer Loyalty Score
	Nexthink	92%
	VMware AirWatch	87%
	ServiceNow	86%
	Splunk	83%
	AppDynamics	80%
	VMware	79%
	Pendo	75%
	Looker	70%
	ExtraHop Networks	69%
	Lakeside Software	53%
	Natero	N/A
	Knoa Software	N/A

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Nexthink Product Quality

4.4/5

Nexthink has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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Nexthink Product Information

Nexthink’s product quality score is a 4.4 out of 5 as rated by its users and customers.

Website: http://www.nexthink.com

Company Size: 501-1,000 Employees

Industry

Tech

Analytics

Business Services

Enterprise

Quick Insights into Nexthink Product Quality

Nexthink's Product Quality score was rated highest by Male customers.

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Ranked Nexthink Product Quality the Highest

Male	4.6

Nexthink Product Quality Score by Gender

Nexthink's Product Quality score was rated 4.6 by Male customers on Comparably.

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Male

4.6/5

Female

N/A

Nexthink Product Quality vs. Competitors

Compared to its competitors, Nexthink's Product Quality score is rated right above Natero.

COMPANY		Product Quality Score
	Nexthink	4.4/5
	Natero	4.3/5
	Splunk	4.2/5
	ServiceNow	4.2/5
	Lakeside Software	4.1/5
	Pendo	4.1/5
	VMware	4/5
	AppDynamics	4/5
	ExtraHop Networks	3.8/5
	Looker	3.8/5
	VMware AirWatch	3.8/5
	Knoa Software	N/A

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Nexthink Pricing

Nexthink ROI & Value For Money

4.4/5

Nexthink has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.

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Quick Insights into Nexthink ROI

Nexthink's ROI score was rated highest by Male customers.

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Ranked Nexthink ROI the Highest

Male	4.3

Nexthink ROI Score by Gender

Nexthink's ROI score was rated 4.3 by Male customers on Comparably.

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Male

4.3/5

Female

N/A

Nexthink Pricing vs. Competitors

Compared to its competitors, Nexthink's ROI score is rated right above Lakeside Software, and is preceded by Natero.

COMPANY		Pricing Score
	Natero	5/5
	Nexthink	4.4/5
	Lakeside Software	4.1/5
	Splunk	4.1/5
	ServiceNow	4.1/5
	Pendo	4.1/5
	AppDynamics	4/5
	Looker	3.9/5
	ExtraHop Networks	3.8/5
	VMware	3.8/5
	VMware AirWatch	3.8/5
	Knoa Software	N/A

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Nexthink Customer Satisfaction (CSAT)

Nexthink Customer Satisfaction (CSAT) Score

90 / 100

Nexthink has an overall Customer Satisfaction score of 90 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	70%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

70%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Nexthink Customer Satisfaction vs. Competitors

Compared to its competitors, Nexthink's Customer Satisfaction score is rated right above ServiceNow.

COMPANY		Customer Satisfaction (CSAT) Score
	Nexthink	90%
	ServiceNow	83%
	Splunk	78%
	VMware	76%
	Lakeside Software	75%
	AppDynamics	74%
	Pendo	70%
	Looker	66%
	ExtraHop Networks	50%
	VMware AirWatch	50%
	Natero	0%
	Knoa Software	0%

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Nexthink Customer Service

4.3/5

Nexthink has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Nexthink's Customer Service

Address

501 Boylston St, Boston, MA 02116

Website

http://www.nexthink.com

Phone Number

41215521141

Nexthink's Social Links

Quick Insights into Nexthink Customer Service

Nexthink's Customer Service score was rated highest by Male customers.

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Ranked Nexthink Customer Service the Highest

Male	4.5

Nexthink Customer Service Score by Gender

Nexthink's Customer Service score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

Nexthink Customer Service vs. Competitors

Compared to its competitors, Nexthink's Customer Service score is rated right above ServiceNow, and is preceded by Natero.

COMPANY		Customer Service Score
	Natero	5/5
	Nexthink	4.3/5
	ServiceNow	4.1/5
	Splunk	4.1/5
	ExtraHop Networks	3.9/5
	VMware	3.8/5
	Looker	3.7/5
	AppDynamics	3.7/5
	Pendo	3.7/5
	Lakeside Software	3.4/5
	VMware AirWatch	3.2/5
	Knoa Software	N/A

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Nexthink as an Employer

4.6/5

Nexthink has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Nexthink

Pedro Bados

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Nexthink scored a 64 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexthink would recommend the brand to a friend. ENPS measures how likely Nexthink employees would recommend working at Nexthink to a friend.

Net Promoter Score

NPS Score

76%	Promoters
12%	Passive
12%	Detractors

Employee Net Promoter Score

eNPS Score

71%	Promoters
15%	Passive
14%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail