81
NPS
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Lakeside Software
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About Lakeside Software's Brand
Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what’s going on in their dark estate – where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside lets you give everyone a better view, so they can see the hidden issues, see the smartest fixes, and see the biggest savings. That’s why so many of the world’s leading global brands rely on Lakeside. And it’s how our customers see an average ROI of more than 250%. Give everyone a better view.TM
Brand at a Glance
53%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
3.4/5
Customer Service
Lakeside Software NPS
Lakeside Software's Net Promoter Score (NPS) is a 81 with 89% Promoters, 3% Passives, and 8% Detractors. Net Promoter Score tracks whether Lakeside Software's customers would recommend using the product based on a scale of -100 to 100.
Lakeside Software Overall NPS
| 89% | Promoters |
|---|---|
| 3% | Passives |
| 8% | Detractors |
Lakeside Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 93 | Aug 2020 | 93 |
Aug 2021 93 | Aug 2021 | 93 |
Oct 2022 91 | Oct 2022 | 91 |
May 2023 85 | May 2023 | 85 |
Sep 2023 79 | Sep 2023 | 79 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lakeside Software NPS by Usage
Lakeside Software's NPS was rated 67 points by customers who have used Lakeside Software's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Lakeside Software Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Lakeside Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lakeside Software Customer Loyalty Score by Industry
Lakeside Software's Customer Loyalty score was rated 40% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Lakeside Software Product Quality
4.1/5
Lakeside Software has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Lakeside Software Product Information
Lakeside Software serves markets in the United States. Lakeside Software supports Web devices and offers products for medium and large sized businesses.
Lakeside Software’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Lakeside Software's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
SaaS
Languages Supported
English
Japanese
Product Type
IT Management Software
Quick Insights into Lakeside Software Product Quality
Lakeside Software's Product Quality score was rated highest by customers who have used Lakeside Software's products/services for Less than 1 Year.
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Ranked Lakeside Software Product Quality the Highest
Lakeside Software Product Quality Score by Usage
Lakeside Software's Product Quality score was rated 4.6 stars by customers who have used Lakeside Software's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lakeside Software Product Quality Score by Industry
Lakeside Software's Product Quality score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Lakeside Software Pricing
Lakeside Software ROI & Value For Money
4.1/5
Lakeside Software has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Lakeside Software Pricing Plans
Lakeside Software has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Lakeside Software?
Medium Businesses
Large Enterprises
Quick Insights into Lakeside Software ROI
Lakeside Software's ROI score was rated highest by customers from the Tech industry.
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Ranked Lakeside Software ROI the Highest
Lakeside Software ROI Score by Industry
Lakeside Software's ROI score was rated 4 stars by Tech industry customers.
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Lakeside Software Customer Satisfaction (CSAT)
Lakeside Software Customer Satisfaction (CSAT) Score
75 / 100
Lakeside Software has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lakeside Software Customer Satisfaction
Lakeside Software's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lakeside Software's Customer Satisfaction.
Ranked Lakeside Software Customer Satisfaction the Highest
Lakeside Software Customer Satisfaction Score by Industry
Lakeside Software's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Lakeside Software Customer Service
3.4/5
Lakeside Software has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Lakeside Software's overall Customer Service score rated by its users and customers.
About Lakeside Software's Customer Service
Address
2 Oliver St, Suite 700, Boston, MA 02109
Website
http://www.lakesidesoftware.com
Phone Number
(248) 686-1700
Lakeside Software's Social Links
Quick Insights into Lakeside Software Customer Service
Lakeside Software's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Lakeside Software's Customer Service score.
Ranked Lakeside Software Customer Service the Highest
Lakeside Software Customer Service Score by Industry
Lakeside Software's Customer Service score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Lakeside Software as an Employer
4.4/5
Lakeside Software has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lakeside Software scored a 81 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Lakeside Software would recommend the brand to a friend. ENPS measures how likely Lakeside Software employees would recommend working at Lakeside Software to a friend.
Net Promoter Score
81
NPS Score
| 89% | Promoters |
|---|---|
| 3% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
