-29
NPS
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Logan's Roadhouse
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About Logan's Roadhouse's Brand
Logan's Roadhouse is a restaurant that provides online food ordering service. Among its major competitors, Logan's Roadhouse is ranked in 2nd place for NPS while Texas Roadhouse is 1st, and O'Charley's is 3rd. Overall, Logan's Roadhouse has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $7.47B
Brand at a Glance
75%
Customer Loyalty
2.6/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Logan's Roadhouse Ranking
- #2 / 4 of its competitors
Logan's Roadhouse NPS
Logan's Roadhouse's Net Promoter Score (NPS) is a -29 with 32% Promoters, 7% Passives, and 61% Detractors. Net Promoter Score tracks whether Logan's Roadhouse's customers would recommend using the product based on a scale of -100 to 100.
Logan's Roadhouse Overall NPS
| 32% | Promoters |
|---|---|
| 7% | Passives |
| 61% | Detractors |
Logan's Roadhouse NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -28 | Mar 2024 | -28 |
Apr 2024 -28 | Apr 2024 | -28 |
May 2024 -30 | May 2024 | -30 |
Jul 2024 -30 | Jul 2024 | -30 |
Sep 2024 -30 | Sep 2024 | -30 |
Oct 2024 -28 | Oct 2024 | -28 |
Nov 2024 -28 | Nov 2024 | -28 |
Dec 2024 -28 | Dec 2024 | -28 |
Mar 2025 -31 | Mar 2025 | -31 |
May 2025 -31 | May 2025 | -31 |
Jun 2025 -29 | Jun 2025 | -29 |
Oct 2025 -31 | Oct 2025 | -31 |
How Other Brands Compare
Logan's Roadhouse is ranked second for NPS among its competitors. Texas Roadhouse and O'Charley's come in first and third, with Cracker Barrel Old Country Store coming in at #4. Among those competitors, it is the most valued company.
Logan's Roadhouse |  Texas Roadhouse |  Cracker Barrel Old Country Store |  O'Charley's | |
| Global Ranking | #- | #439 | #- | #- |
| NPS | -29 | 26 | - | -31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $7.47B | $6.93B | $2.17B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Logan's Roadhouse NPS by Gender
Female customers rated Logan's Roadhouse's NPS 6 points higher than Male customers.
Male
-45
Logan's Roadhouse's NPS was rated -45 by Male customers on Comparably.
25%
Promoters
5%
Passives
70%
Detractors
Female
-39
Logan's Roadhouse's NPS was rated -39 by Female customers on Comparably.
28%
Promoters
5%
Passives
67%
Detractors
Logan's Roadhouse NPS by Ethnicity
Logan's Roadhouse's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Hispanic or Latino -50 | Hispanic or Latino | -50 |
African American/Black -50 | African American/Black | -50 |
Other -56 | Other | -56 |
Logan's Roadhouse NPS by Age
Logan's Roadhouse's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Logan's Roadhouse NPS by Usage
Logan's Roadhouse's NPS was rated the highest by customers who have used Logan's Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -46 | 2 to 5 Years | -46 |
5 to 10 Years -37 | 5 to 10 Years | -37 |
Over 10 Years -41 | Over 10 Years | -41 |
Logan's Roadhouse NPS vs. Competitors
Compared to its competitors, Logan's Roadhouse's NPS is rated right above O'Charley's, and is preceded by Cracker Barrel Old Country Store.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Roadhouse | 26 |
| Cracker Barrel Old Country Store | N/A |
| Logan's Roadhouse | -29 |
| O'Charley's | -31 |
Logan's Roadhouse Customer Reviews
Out of the 8 Logan's Roadhouse customer reviews 3 were positive and 5 were constructive. Logan's Roadhouse customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Logan's Roadhouse Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Logan's Roadhouse users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Logan's Roadhouse Customer Loyalty Score by Gender
Female customers rated Logan's Roadhouse's Customer Loyalty score 18% higher than Male customers.
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Male
64%
Yes
Female
82%
Yes
Logan's Roadhouse Customer Loyalty Score by Ethnicity
Logan's Roadhouse's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Logan's Roadhouse.
68
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
African American/Black
80
out of 100
Other
Logan's Roadhouse Customer Loyalty Score by Age
Logan's Roadhouse's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 78% | 26-30 | 78% |
36-40 70% | 36-40 | 70% |
41-45 82% | 41-45 | 82% |
46-50 78% | 46-50 | 78% |
51-55 80% | 51-55 | 80% |
56-60 67% | 56-60 | 67% |
61-65 74% | 61-65 | 74% |
66+ 84% | 66+ | 84% |
Logan's Roadhouse Customer Loyalty Score by Usage
Logan's Roadhouse's Customer Loyalty score was rated the highest by customers who have used Logan's Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Logan's Roadhouse Customer Loyalty Score by Industry
Logan's Roadhouse's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Restaurants industry customers.
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Logan's Roadhouse Customer Loyalty vs. Competitors
Compared to its competitors, Logan's Roadhouse's Customer Loyalty score is rated right above O'Charley's, and is preceded by Texas Roadhouse.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Roadhouse | 84% |
| Logan's Roadhouse | 75% |
| O'Charley's | 69% |
| Cracker Barrel Old Country Store | N/A |
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Logan's Roadhouse Product Quality
2.6/5
Logan's Roadhouse has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Logan's Roadhouse Product Information
Logan's Roadhouse’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Logan's Roadhouse's product the highest. Reviewers from the Accounting industry rated Logan's Roadhouse the lowest at 1.5.
- Website
- http://logansroadhouse.com/
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into Logan's Roadhouse Product Quality
Logan's Roadhouse's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Logan's Roadhouse Product Quality the Highest
Ranked Logan's Roadhouse Product Quality the Lowest
Logan's Roadhouse Product Quality Score by Gender
Female customers rated Logan's Roadhouse's Product Quality score 0.5 stars higher than Male customers.
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Male
2/5
Female
2.5/5
Logan's Roadhouse Product Quality Score by Ethnicity
Logan's Roadhouse's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 2.3 | Other | 2.3 |
Logan's Roadhouse Product Quality Score by Age
Logan's Roadhouse's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 1.6 | 26-30 | 1.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.5 | 66+ | 2.5 |
Logan's Roadhouse Product Quality Score by Usage
Logan's Roadhouse's Product Quality score was rated the highest by customers who have used Logan's Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Logan's Roadhouse Product Quality Score by Industry
Logan's Roadhouse's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Logan's Roadhouse Product Quality vs. Competitors
Compared to its competitors, Logan's Roadhouse's Product Quality score is rated right above Cracker Barrel Old Country Store, and is preceded by O'Charley's.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| O'Charley's | 2.7/5 |
| Logan's Roadhouse | 2.6/5 |
| Cracker Barrel Old Country Store | N/A |
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Logan's Roadhouse Pricing
Logan's Roadhouse ROI & Value For Money
2.7/5
Logan's Roadhouse has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Logan's Roadhouse Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Logan's Roadhouse.
Quick Insights into Logan's Roadhouse ROI
Logan's Roadhouse's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Restaurants industry.
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Ranked Logan's Roadhouse ROI the Highest
Ranked Logan's Roadhouse ROI the Lowest
Logan's Roadhouse ROI Score by Gender
Female customers rated Logan's Roadhouse's ROI score 0.1 stars higher than Male customers.
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Male
2.5/5
Female
2.6/5
Logan's Roadhouse ROI Score by Ethnicity
Logan's Roadhouse's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 1.9 | Other | 1.9 |
Logan's Roadhouse ROI Score by Age
Logan's Roadhouse's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 2 | 26-30 | 2 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 3.2 | 66+ | 3.2 |
Logan's Roadhouse ROI Score by Usage
Logan's Roadhouse's ROI score was rated the highest by customers who have used Logan's Roadhouse's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Logan's Roadhouse ROI Score by Industry
Logan's Roadhouse's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Restaurants industry customers.
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Logan's Roadhouse Pricing vs. Competitors
Compared to its competitors, Logan's Roadhouse's ROI score is rated right above O'Charley's, and is preceded by Texas Roadhouse.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Roadhouse | 3.7/5 |
| Logan's Roadhouse | 2.7/5 |
| O'Charley's | 2.5/5 |
| Cracker Barrel Old Country Store | N/A |
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Logan's Roadhouse Customer Satisfaction (CSAT)
Logan's Roadhouse Customer Satisfaction (CSAT) Score
38 / 100
Logan's Roadhouse has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
24%
Satisfied
14%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Logan's Roadhouse Customer Satisfaction
Logan's Roadhouse's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Logan's Roadhouse Customer Satisfaction the Highest
Ranked Logan's Roadhouse Customer Satisfaction the Lowest
Logan's Roadhouse Customer Satisfaction Score by Gender
Female customers rated Logan's Roadhouse's Customer Satisfaction score 17 points higher than Male customers.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 7% | |
Very Dissatisfied | 60% |
37 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 44% |
Logan's Roadhouse Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Logan's Roadhouse's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
21%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
15%
Very Dissatisfied
45%
CSAT according to Hispanic or Latino
Logan's Roadhouse's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to African American/Black
Logan's Roadhouse's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Logan's Roadhouse's Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.
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34 / 100
Very Satisfied
22%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
44%
Logan's Roadhouse Customer Satisfaction Score by Age
Logan's Roadhouse's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 40% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 17% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 37% |
Logan's Roadhouse Customer Satisfaction Score by Usage
Logan's Roadhouse's Customer Satisfaction score was rated the highest by customers who have used Logan's Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Logan's Roadhouse Customer Satisfaction Score by Industry
Logan's Roadhouse's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "Logan's Roadhouse Customer Satisfaction Score by Industry",
"text": "Logan's Roadhouse's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
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}Logan's Roadhouse Customer Satisfaction vs. Competitors
Compared to its competitors, Logan's Roadhouse's Customer Satisfaction score is rated right above Cracker Barrel Old Country Store, and is preceded by O'Charley's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Texas Roadhouse | 70% |
| O'Charley's | 41% |
| Logan's Roadhouse | 38% |
| Cracker Barrel Old Country Store | 0% |
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Logan's Roadhouse Customer Service
2.4/5
Logan's Roadhouse has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Logan's Roadhouse's Customer Service
Address
Nashville, TN
Website
http://logansroadhouse.com/
Quick Insights into Logan's Roadhouse Customer Service
Logan's Roadhouse's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Logan's Roadhouse Customer Service the Highest
Ranked Logan's Roadhouse Customer Service the Lowest
Logan's Roadhouse Customer Service Score by Gender
Female customers rated Logan's Roadhouse's Customer Service score 0.5 stars higher than Male customers.
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Male
1.9/5
Female
2.4/5
Logan's Roadhouse Customer Service Score by Ethnicity
Logan's Roadhouse's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Logan's Roadhouse.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 2.2 | Other | 2.2 |
Logan's Roadhouse Customer Service Score by Age
Logan's Roadhouse's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.4 | 26-30 | 2.4 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.6 | 46-50 | 1.6 |
51-55 2 | 51-55 | 2 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
66+ 2.3 | 66+ | 2.3 |
Logan's Roadhouse Customer Service Score by Usage
Logan's Roadhouse's Customer Service score was rated the highest by customers who have used Logan's Roadhouse's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Logan's Roadhouse Customer Service Score by Industry
Logan's Roadhouse's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.
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Logan's Roadhouse Customer Service vs. Competitors
Compared to its competitors, Logan's Roadhouse's Customer Service score is rated right above Cracker Barrel Old Country Store, and is preceded by O'Charley's.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| O'Charley's | 2.7/5 |
| Logan's Roadhouse | 2.4/5 |
| Cracker Barrel Old Country Store | N/A |
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Logan's Roadhouse as an Employer
2.6/5
Logan's Roadhouse has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Logan's Roadhouse scored a -29 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Logan's Roadhouse would recommend the brand to a friend. ENPS measures how likely Logan's Roadhouse employees would recommend working at Logan's Roadhouse to a friend.
Net Promoter Score
-29
NPS Score
| 32% | Promoters |
|---|---|
| 7% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 31% | Promoters |
|---|---|
| 12% | Passive |
| 57% | Detractors |
