56
NPS
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Prezzo
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About Prezzo's Brand
Operator of restaurants. The company operates a chain of Italian restaurants in the United Kingdom.
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Prezzo NPS
Prezzo's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether Prezzo's customers would recommend using the product based on a scale of -100 to 100.
Prezzo Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
Prezzo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
May 2021 0 | May 2021 | 0 |
Jun 2021 25 | Jun 2021 | 25 |
Sep 2021 49 | Sep 2021 | 49 |
Sep 2022 57 | Sep 2022 | 57 |
Mar 2024 50 | Mar 2024 | 50 |
Apr 2025 55 | Apr 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prezzo Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Prezzo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prezzo Product Quality
3.6/5
Prezzo has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Prezzo's overall Product Quality score rated by its users and customers.
Prezzo Product Information
Prezzo’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.prezzorestaurants.co.uk
- Company Size
- 1,001-5,000 Employees
Prezzo Pricing
Prezzo ROI & Value For Money
3.8/5
Prezzo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Prezzo Customer Satisfaction (CSAT)
Prezzo Customer Satisfaction (CSAT) Score
100 / 100
Prezzo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prezzo Customer Service
3.5/5
Prezzo has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Prezzo's Customer Service
Address
Johnston House, Woodford Green, IG8 0XA
Website
www.prezzorestaurants.co.uk
Consumer vs. Employees
Prezzo scored a 56 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Prezzo would recommend the brand to a friend. ENPS measures how likely Prezzo employees would recommend working at Prezzo to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
