-100
NPS
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Good Times Restaurants
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About Good Times Restaurants' Brand
Good Times Restaurants is a fast-food restaurant chain specializing in hamburgers and frozen custard. Among its major competitors, Good Times Restaurants is ranked in 6th place for NPS while Darden Restaurants is 1st, and Chipotle is 2nd.Their current market cap is $46.34M
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Good Times Restaurants Ranking
- #4 / 4 of its competitors
Good Times Restaurants NPS
Good Times Restaurants's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Good Times Restaurants's customers would recommend using the product based on a scale of -100 to 100.
Good Times Restaurants Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Good Times Restaurants NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
How Other Brands Compare
Good Times Restaurants is ranked #4 for NPS among its competitors. Darden Restaurants and Chipotle come in first and second, with Dairy Queen coming in at third. Among those competitors, it is the lowest valued company behind Chipotle.
Good Times Restaurants |  Chipotle |  Darden Restaurants |  Dairy Queen | |
| Global Ranking | #- | #45 | #342 | #426 |
| NPS | -100 | 16 | 20 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $46.34M | $41.46B | $18.85B | $5.22B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Good Times Restaurants NPS vs. Competitors
Compared to its competitors, Good Times Restaurants's NPS is rated right below Smashburger.
| COMPANY | NPS Score | |
|---|---|---|
| Darden Restaurants | 20 |
| Chipotle | 16 |
| Dairy Queen | 4 |
 | Wendy's | -13 |
 | Smashburger | -44 |
| Good Times Restaurants | -100 |
Good Times Restaurants Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Good Times Restaurants users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Good Times Restaurants Customer Loyalty vs. Competitors
Compared to its competitors, Good Times Restaurants's Customer Loyalty score is rated right above Dairy Queen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Good Times Restaurants | 100% |
| Dairy Queen | 77% |
| Chipotle | 76% |
| Wendy's | 76% |
| Smashburger | 67% |
| Darden Restaurants | 63% |
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Good Times Restaurants Product Quality
1.5/5
Good Times Restaurants has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Good Times Restaurants Product Information
Good Times Restaurants’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://goodtimesburgers.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Good Times Restaurants Product Quality vs. Competitors
Compared to its competitors, Good Times Restaurants's Product Quality score is rated right below Smashburger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Chipotle | 3.8/5 |
| Dairy Queen | 3.3/5 |
| Wendy's | 3/5 |
| Smashburger | 2.7/5 |
| Good Times Restaurants | 1.5/5 |
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Good Times Restaurants Pricing
Good Times Restaurants ROI & Value For Money
1.5/5
Good Times Restaurants has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Good Times Restaurants Pricing vs. Competitors
Compared to its competitors, Good Times Restaurants's ROI score is rated right below Smashburger.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Chipotle | 3.5/5 |
| Dairy Queen | 3/5 |
| Wendy's | 2.8/5 |
| Smashburger | 2.4/5 |
| Good Times Restaurants | 1.5/5 |
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Good Times Restaurants Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Good Times Restaurants Customer Satisfaction vs. Competitors
Compared to its competitors, Good Times Restaurants's Customer Satisfaction score is rated right below Smashburger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Chipotle | 62% |
| Wendy's | 56% |
| Dairy Queen | 55% |
| Smashburger | 38% |
| Good Times Restaurants | 0% |
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Good Times Restaurants Customer Service
1.5/5
Good Times Restaurants has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Good Times Restaurants's Customer Service
Address
601 Corporate Circle, Golden, CO
Website
http://goodtimesburgers.com
Phone Number
303-384-1400
Good Times Restaurants Customer Service vs. Competitors
Compared to its competitors, Good Times Restaurants's Customer Service score is rated right below Smashburger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Chipotle | 3.6/5 |
| Dairy Queen | 3.2/5 |
| Wendy's | 2.9/5 |
| Smashburger | 2.4/5 |
| Good Times Restaurants | 1.5/5 |
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Good Times Restaurants as an Employer
2.6/5
Good Times Restaurants has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Good Times Restaurants scored a -100 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Good Times Restaurants would recommend the brand to a friend. ENPS measures how likely Good Times Restaurants employees would recommend working at Good Times Restaurants to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
