6
NPS
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BurgerFi
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About BurgerFi's Brand
Established in 2011, nation's fastest-growing, gourmet burger chains. All recipes are made with fresh, natural ingredients and by great people! Among its major competitors, BurgerFi is ranked in 3rd place for NPS while Bareburger is 1st, and Shake Shack is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
BurgerFi Ranking
- #3 / 4 of its competitors
BurgerFi NPS
BurgerFi's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether BurgerFi's customers would recommend using the product based on a scale of -100 to 100.
BurgerFi Overall NPS
| 46% | Promoters |
|---|---|
| 14% | Passives |
| 40% | Detractors |
BurgerFi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 22 | Dec 2022 | 22 |
Feb 2023 22 | Feb 2023 | 22 |
Aug 2023 19 | Aug 2023 | 19 |
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 14 | Feb 2024 | 14 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 14 | Apr 2024 | 14 |
Jun 2024 11 | Jun 2024 | 11 |
Jul 2024 9 | Jul 2024 | 9 |
Mar 2025 7 | Mar 2025 | 7 |
Aug 2025 5 | Aug 2025 | 5 |
Sep 2025 6 | Sep 2025 | 6 |
How Other Brands Compare
BurgerFi is ranked third for NPS among its competitors. Bareburger and Shake Shack come in first and second, with Freddy's Frozen Custard coming in at #4.
BurgerFi |  Shake Shack |  Bareburger |  Freddy's Frozen Custard | |
| Global Ranking | #- | #285 | #- | #- |
| NPS | 6 | 32 | 34 | -4 |
| Valuation Updated every 24 hours for public companies | - | $4.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BurgerFi NPS by Gender
Female customers rated BurgerFi's NPS 1 points higher than Male customers.
Male
-12
BurgerFi's NPS was rated -12 by Male customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Female
-11
BurgerFi's NPS was rated -11 by Female customers on Comparably.
33%
Promoters
23%
Passives
44%
Detractors
BurgerFi NPS by Ethnicity
BurgerFi's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
BurgerFi NPS by Age
BurgerFi's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
BurgerFi NPS by Usage
BurgerFi's NPS was rated the highest by customers who have used BurgerFi's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years 75 | 1 to 2 Years | 75 |
2 to 5 Years -13 | 2 to 5 Years | -13 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
BurgerFi NPS vs. Competitors
Compared to its competitors, BurgerFi's NPS is rated right above Freddy's Frozen Custard, and is preceded by Shake Shack.
| COMPANY | NPS Score | |
|---|---|---|
| Bareburger | 34 |
| Shake Shack | 32 |
| BurgerFi | 6 |
| Freddy's Frozen Custard | -4 |
 | Zoes Kitchen | -4 |
 | Panera Bread | -12 |
 | Einstein Bros. Bagels | -21 |
BurgerFi Customer Reviews
Out of the 4 BurgerFi customer reviews 2 were positive and 2 were constructive. BurgerFi customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
BurgerFi Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of BurgerFi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BurgerFi Customer Loyalty Score by Gender
BurgerFi's Customer Loyalty score was rated 80 by both Female and Male customers on Comparably.
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Male
80%
Yes
Female
80%
Yes
BurgerFi Customer Loyalty Score by Ethnicity
BurgerFi's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
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66
out of 100
Caucasian
BurgerFi Customer Loyalty Score by Age
BurgerFi's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
66+ 10% | 66+ | 10% |
BurgerFi Customer Loyalty Score by Usage
BurgerFi's Customer Loyalty score was rated the highest by customers who have used BurgerFi's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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BurgerFi Customer Loyalty Score by Industry
BurgerFi's Customer Loyalty score was rated 100% by Business and Consumer Services industry customers.
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BurgerFi Customer Loyalty vs. Competitors
Compared to its competitors, BurgerFi's Customer Loyalty score is rated right above Einstein Bros. Bagels, and is preceded by Panera Bread.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bareburger | 100% |
| Freddy's Frozen Custard | 79% |
| Shake Shack | 73% |
| Zoes Kitchen | 72% |
| Panera Bread | 72% |
| BurgerFi | 69% |
| Einstein Bros. Bagels | 64% |
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BurgerFi Product Quality
3.4/5
BurgerFi has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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BurgerFi Product Information
BurgerFi’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated BurgerFi's product the highest.
- Website
- http://burgerfi.com/
- Company Size
- 201-500 Employees
Industry
Restaurants
Quick Insights into BurgerFi Product Quality
BurgerFi's Product Quality score was rated highest by customers who have used BurgerFi's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked BurgerFi Product Quality the Highest
Ranked BurgerFi Product Quality the Lowest
BurgerFi Product Quality Score by Gender
Female customers rated BurgerFi's Product Quality score 0.3 stars higher than Male customers.
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Male
3.5/5
Female
3.8/5
BurgerFi Product Quality Score by Ethnicity
BurgerFi's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
BurgerFi Product Quality Score by Age
BurgerFi's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
66+ 1.5 | 66+ | 1.5 |
BurgerFi Product Quality Score by Usage
BurgerFi's Product Quality score was rated the highest by customers who have used BurgerFi's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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BurgerFi Product Quality Score by Industry
BurgerFi's Product Quality score was rated 4.6 stars by Business and Consumer Services industry customers.
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BurgerFi Product Quality vs. Competitors
Compared to its competitors, BurgerFi's Product Quality score is rated right above Freddy's Frozen Custard, and is preceded by Bareburger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shake Shack | 4/5 |
| Bareburger | 3.7/5 |
| BurgerFi | 3.4/5 |
| Freddy's Frozen Custard | 3.2/5 |
| Zoes Kitchen | 3.1/5 |
| Panera Bread | 3/5 |
| Einstein Bros. Bagels | 2.9/5 |
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BurgerFi Pricing
BurgerFi ROI & Value For Money
3.2/5
BurgerFi has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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BurgerFi Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.
Quick Insights into BurgerFi ROI
BurgerFi's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked BurgerFi ROI the Highest
Ranked BurgerFi ROI the Lowest
BurgerFi ROI Score by Gender
BurgerFi's ROI score was rated 3.5 by both Female and Male customers on Comparably.
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Male
3.5/5
Female
3.5/5
BurgerFi ROI Score by Ethnicity
BurgerFi's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BurgerFi.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
BurgerFi ROI Score by Age
BurgerFi's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
66+ 1.5 | 66+ | 1.5 |
BurgerFi ROI Score by Usage
BurgerFi's ROI score was rated the highest by customers who have used BurgerFi's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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BurgerFi ROI Score by Industry
BurgerFi's ROI score was rated 4.5 stars by Business and Consumer Services industry customers.
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BurgerFi Pricing vs. Competitors
Compared to its competitors, BurgerFi's ROI score is rated right above Freddy's Frozen Custard, and is preceded by Shake Shack.
| COMPANY | Pricing Score | |
|---|---|---|
| Bareburger | 3.9/5 |
| Shake Shack | 3.8/5 |
| BurgerFi | 3.2/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Zoes Kitchen | 2.8/5 |
| Panera Bread | 2.8/5 |
| Einstein Bros. Bagels | 2.7/5 |
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BurgerFi Customer Satisfaction (CSAT)
BurgerFi Customer Satisfaction (CSAT) Score
62 / 100
BurgerFi has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
50%
Satisfied
12%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BurgerFi Customer Satisfaction
BurgerFi's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked BurgerFi Customer Satisfaction the Highest
Ranked BurgerFi Customer Satisfaction the Lowest
BurgerFi Customer Satisfaction Score by Gender
Female customers rated BurgerFi's Customer Satisfaction score 20 points higher than Male customers.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
BurgerFi Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BurgerFi's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
BurgerFi Customer Satisfaction Score by Age
BurgerFi's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 66+ | 0% |
BurgerFi Customer Satisfaction Score by Usage
BurgerFi's Customer Satisfaction score was rated 50 points by customers who have used BurgerFi's products/services for Less than 1 Year.
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BurgerFi Customer Satisfaction vs. Competitors
Compared to its competitors, BurgerFi's Customer Satisfaction score is rated right above Zoes Kitchen, and is preceded by Freddy's Frozen Custard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bareburger | 100% |
| Shake Shack | 73% |
| Freddy's Frozen Custard | 65% |
| BurgerFi | 62% |
| Zoes Kitchen | 60% |
| Panera Bread | 55% |
| Einstein Bros. Bagels | 39% |
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BurgerFi Customer Service
3.5/5
BurgerFi has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About BurgerFi's Customer Service
Address
105 US-1, North Palm Beach, FL 33408
Website
http://burgerfi.com/
Phone Number
561-844-5528
Quick Insights into BurgerFi Customer Service
BurgerFi's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.
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Ranked BurgerFi Customer Service the Highest
Ranked BurgerFi Customer Service the Lowest
BurgerFi Customer Service Score by Gender
Female customers rated BurgerFi's Customer Service score 0.4 stars higher than Male customers.
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Male
3.5/5
Female
3.9/5
BurgerFi Customer Service Score by Ethnicity
BurgerFi's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
BurgerFi Customer Service Score by Age
BurgerFi's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
66+ 1.5 | 66+ | 1.5 |
BurgerFi Customer Service Score by Usage
BurgerFi's Customer Service score was rated the highest by customers who have used BurgerFi's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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BurgerFi Customer Service Score by Industry
BurgerFi's Customer Service score was rated 4.8 stars by Business and Consumer Services industry customers.
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BurgerFi Customer Service vs. Competitors
Compared to its competitors, BurgerFi's Customer Service score is rated right above Freddy's Frozen Custard, and is preceded by Shake Shack.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bareburger | 4.2/5 |
| Shake Shack | 4/5 |
| BurgerFi | 3.5/5 |
| Freddy's Frozen Custard | 3.1/5 |
| Panera Bread | 2.9/5 |
| Zoes Kitchen | 2.8/5 |
| Einstein Bros. Bagels | 2.6/5 |
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BurgerFi as an Employer
2.4/5
BurgerFi has a 2.4/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
BurgerFi scored a 6 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of BurgerFi would recommend the brand to a friend. ENPS measures how likely BurgerFi employees would recommend working at BurgerFi to a friend.
Net Promoter Score
6
NPS Score
| 46% | Promoters |
|---|---|
| 14% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 34% | Promoters |
|---|---|
| 7% | Passive |
| 59% | Detractors |
