-21
NPS
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Einstein Bros. Bagels
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About Einstein Bros. Bagels' Brand
Einstein Bros. Bagels is a bagel and coffee chain in the United States. Among its major competitors, Einstein Bros. Bagels is ranked in 6th place for NPS while Caribou Coffee Company is 1st, and Caribou Coffee is 2nd.
Brand at a Glance
64%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Einstein Bros. Bagels Ranking
- #3 / 4 of its competitors
Einstein Bros. Bagels NPS
Einstein Bros. Bagels's Net Promoter Score (NPS) is a -21 with 36% Promoters, 7% Passives, and 57% Detractors. Net Promoter Score tracks whether Einstein Bros. Bagels's customers would recommend using the product based on a scale of -100 to 100.
Einstein Bros. Bagels Overall NPS
| 36% | Promoters |
|---|---|
| 7% | Passives |
| 57% | Detractors |
Einstein Bros. Bagels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -24 | Jun 2024 | -24 |
Jul 2024 -22 | Jul 2024 | -22 |
Sep 2024 -23 | Sep 2024 | -23 |
Oct 2024 -21 | Oct 2024 | -21 |
Nov 2024 -23 | Nov 2024 | -23 |
Dec 2024 -21 | Dec 2024 | -21 |
Mar 2025 -20 | Mar 2025 | -20 |
May 2025 -18 | May 2025 | -18 |
Jul 2025 -20 | Jul 2025 | -20 |
Aug 2025 -21 | Aug 2025 | -21 |
Oct 2025 -21 | Oct 2025 | -21 |
Jan 2026 -21 | Jan 2026 | -21 |
How Other Brands Compare
Einstein Bros. Bagels is ranked third for NPS among its competitors. Darden Restaurants and Dunkin' come in first and second, with Boston Market coming in at #4.
Einstein Bros. Bagels |  Dunkin' |  Darden Restaurants |  Boston Market | |
| Global Ranking | #- | #43 | #342 | #- |
| NPS | -21 | 12 | 20 | -87 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | - | $18.85B | $54.80B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Einstein Bros. Bagels NPS by Gender
Female customers rated Einstein Bros. Bagels's NPS 53 points higher than Male customers.
Male
-58
Einstein Bros. Bagels's NPS was rated -58 by Male customers on Comparably.
17%
Promoters
8%
Passives
75%
Detractors
Female
-5
Einstein Bros. Bagels's NPS was rated -5 by Female customers on Comparably.
42%
Promoters
11%
Passives
47%
Detractors
Einstein Bros. Bagels NPS by Ethnicity
Einstein Bros. Bagels's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
African American/Black -20 | African American/Black | -20 |
Other -34 | Other | -34 |
Einstein Bros. Bagels NPS by Age
Einstein Bros. Bagels's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Einstein Bros. Bagels NPS by Usage
Einstein Bros. Bagels's NPS was rated the highest by customers who have used Einstein Bros. Bagels's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years -56 | Over 10 Years | -56 |
Einstein Bros. Bagels NPS vs. Competitors
Compared to its competitors, Einstein Bros. Bagels's NPS is rated right above Papa John's International, and is preceded by Luby's.
| COMPANY | NPS Score | |
|---|---|---|
 | Caribou Coffee Company | 45 |
 | Caribou Coffee | 35 |
| Darden Restaurants | 20 |
| Dunkin' | 12 |
 | Luby's | -1 |
| Einstein Bros. Bagels | -21 |
 | Papa John's International | -21 |
 | Ruby Tuesday | -63 |
 | Bruegger's | -63 |
| Boston Market | -87 |
Einstein Bros. Bagels Customer Reviews
Out of the 11 Einstein Bros. Bagels customer reviews 5 were positive and 6 were constructive. Einstein Bros. Bagels customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Einstein Bros. Bagels Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Einstein Bros. Bagels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Einstein Bros. Bagels Customer Loyalty Score by Gender
Female customers rated Einstein Bros. Bagels's Customer Loyalty score 4% higher than Male customers.
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Male
63%
Yes
Female
67%
Yes
Einstein Bros. Bagels Customer Loyalty Score by Ethnicity
Einstein Bros. Bagels's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Einstein Bros. Bagels.
72
out of 100
Caucasian
46
out of 100
African American/Black
40
out of 100
Other
Einstein Bros. Bagels Customer Loyalty Score by Age
Einstein Bros. Bagels's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 40% | 26-30 | 40% |
36-40 55% | 36-40 | 55% |
51-55 100% | 51-55 | 100% |
56-60 46% | 56-60 | 46% |
61-65 100% | 61-65 | 100% |
66+ 82% | 66+ | 82% |
Einstein Bros. Bagels Customer Loyalty Score by Usage
Einstein Bros. Bagels's Customer Loyalty score was rated the highest by customers who have used Einstein Bros. Bagels's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Einstein Bros. Bagels Customer Loyalty Score by Industry
Einstein Bros. Bagels's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Aerospace and Aviation industry customers.
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Einstein Bros. Bagels Customer Loyalty vs. Competitors
Compared to its competitors, Einstein Bros. Bagels's Customer Loyalty score is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bruegger's | 85% |
| Boston Market | 85% |
| Caribou Coffee | 84% |
| Dunkin' | 80% |
| Caribou Coffee Company | 73% |
| Luby's | 70% |
| Papa John's International | 68% |
| Einstein Bros. Bagels | 64% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
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Einstein Bros. Bagels Product Quality
2.9/5
Einstein Bros. Bagels has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Einstein Bros. Bagels Product Information
Einstein Bros. Bagels’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Einstein Bros. Bagels's product the highest. Reviewers from the Tech industry rated Einstein Bros. Bagels the lowest at 2.
- Website
- http://www.einsteinbros.com
- Company Size
- 501-1,000 Employees
Industry
Retail
Quick Insights into Einstein Bros. Bagels Product Quality
Einstein Bros. Bagels's Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers ages 36-40.
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Ranked Einstein Bros. Bagels Product Quality the Highest
Ranked Einstein Bros. Bagels Product Quality the Lowest
Einstein Bros. Bagels Product Quality Score by Gender
Female customers rated Einstein Bros. Bagels's Product Quality score 1.1 stars higher than Male customers.
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Male
2.1/5
Female
3.2/5
Einstein Bros. Bagels Product Quality Score by Ethnicity
Einstein Bros. Bagels's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 2.3 | Other | 2.3 |
Einstein Bros. Bagels Product Quality Score by Age
Einstein Bros. Bagels's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2 | 26-30 | 2 |
36-40 1.6 | 36-40 | 1.6 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.7 | 56-60 | 2.7 |
61-65 5 | 61-65 | 5 |
66+ 1.8 | 66+ | 1.8 |
Einstein Bros. Bagels Product Quality Score by Usage
Einstein Bros. Bagels's Product Quality score was rated the highest by customers who have used Einstein Bros. Bagels's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Einstein Bros. Bagels Product Quality Score by Industry
Einstein Bros. Bagels's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Einstein Bros. Bagels Product Quality vs. Competitors
Compared to its competitors, Einstein Bros. Bagels's Product Quality score is rated right above Bruegger's, and is preceded by Papa John's International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Caribou Coffee | 4.1/5 |
| Darden Restaurants | 3.8/5 |
| Caribou Coffee Company | 3.7/5 |
| Dunkin' | 3.6/5 |
| Luby's | 3/5 |
| Papa John's International | 2.9/5 |
| Einstein Bros. Bagels | 2.9/5 |
| Bruegger's | 2.8/5 |
| Boston Market | 2/5 |
| Ruby Tuesday | 1.8/5 |
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Einstein Bros. Bagels Pricing
Einstein Bros. Bagels ROI & Value For Money
2.7/5
Einstein Bros. Bagels has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Einstein Bros. Bagels Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Einstein Bros. Bagels.
Quick Insights into Einstein Bros. Bagels ROI
Einstein Bros. Bagels's ROI score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Einstein Bros. Bagels ROI the Highest
Ranked Einstein Bros. Bagels ROI the Lowest
Einstein Bros. Bagels ROI Score by Gender
Female customers rated Einstein Bros. Bagels's ROI score 0.4 stars higher than Male customers.
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Male
2.4/5
Female
2.8/5
Einstein Bros. Bagels ROI Score by Ethnicity
Einstein Bros. Bagels's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 1.5 | Other | 1.5 |
Einstein Bros. Bagels ROI Score by Age
Einstein Bros. Bagels's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 2 | 26-30 | 2 |
36-40 2.5 | 36-40 | 2.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.6 | 56-60 | 1.6 |
61-65 4.6 | 61-65 | 4.6 |
66+ 2 | 66+ | 2 |
Einstein Bros. Bagels ROI Score by Usage
Einstein Bros. Bagels's ROI score was rated the highest by customers who have used Einstein Bros. Bagels's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Einstein Bros. Bagels ROI Score by Industry
Einstein Bros. Bagels's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Einstein Bros. Bagels Pricing vs. Competitors
Compared to its competitors, Einstein Bros. Bagels's ROI score is rated right above Bruegger's, and is preceded by Luby's.
| COMPANY | Pricing Score | |
|---|---|---|
| Darden Restaurants | 3.7/5 |
| Caribou Coffee Company | 3.6/5 |
| Caribou Coffee | 3.5/5 |
| Dunkin' | 3.4/5 |
| Papa John's International | 2.9/5 |
| Luby's | 2.9/5 |
| Einstein Bros. Bagels | 2.7/5 |
| Bruegger's | 2.4/5 |
| Boston Market | 2.1/5 |
| Ruby Tuesday | 1.9/5 |
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Einstein Bros. Bagels Customer Satisfaction (CSAT)
Einstein Bros. Bagels Customer Satisfaction (CSAT) Score
39 / 100
Einstein Bros. Bagels has an overall Customer Satisfaction score of 39 rated by its users and customers.
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Very Satisfied
22%
Satisfied
17%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Einstein Bros. Bagels Customer Satisfaction
Einstein Bros. Bagels's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers who have used Einstein Bros. Bagels's products/services for Over 10 Years.
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Ranked Einstein Bros. Bagels Customer Satisfaction the Highest
Ranked Einstein Bros. Bagels Customer Satisfaction the Lowest
Einstein Bros. Bagels Customer Satisfaction Score by Gender
Female customers rated Einstein Bros. Bagels's Customer Satisfaction score 2 points higher than Male customers.
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42 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 58% |
44 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 6% | |
Very Dissatisfied | 50% |
Einstein Bros. Bagels Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Einstein Bros. Bagels' Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
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44 / 100
Very Satisfied
25%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
50%
CSAT according to African American/Black
Einstein Bros. Bagels' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Einstein Bros. Bagels Customer Satisfaction Score by Age
Einstein Bros. Bagels's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 0% |
Einstein Bros. Bagels Customer Satisfaction Score by Usage
Einstein Bros. Bagels's Customer Satisfaction score was rated the highest by customers who have used Einstein Bros. Bagels's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Einstein Bros. Bagels Customer Satisfaction Score by Industry
Einstein Bros. Bagels's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Einstein Bros. Bagels Customer Satisfaction Score by Industry",
"text": "Einstein Bros. Bagels's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Einstein Bros. Bagels's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 66,
"stars": 0,
"csatScore": 66,
"text": "Einstein Bros. Bagels's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
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}Einstein Bros. Bagels Customer Satisfaction vs. Competitors
Compared to its competitors, Einstein Bros. Bagels's Customer Satisfaction score is rated right above Bruegger's, and is preceded by Luby's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Caribou Coffee | 82% |
| Darden Restaurants | 71% |
| Dunkin' | 65% |
| Caribou Coffee Company | 63% |
| Papa John's International | 54% |
| Luby's | 45% |
| Einstein Bros. Bagels | 39% |
| Bruegger's | 26% |
| Ruby Tuesday | 21% |
| Boston Market | 21% |
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Einstein Bros. Bagels Customer Service
2.6/5
Einstein Bros. Bagels has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Einstein Bros. Bagels's Customer Service
Address
Lakewood, PA
Website
http://www.einsteinbros.com
Quick Insights into Einstein Bros. Bagels Customer Service
Einstein Bros. Bagels's Customer Service score was rated highest by customers ages 61-65, and rated lowest by customers ages 56-60.
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Ranked Einstein Bros. Bagels Customer Service the Highest
Ranked Einstein Bros. Bagels Customer Service the Lowest
Einstein Bros. Bagels Customer Service Score by Gender
Female customers rated Einstein Bros. Bagels's Customer Service score 1 stars higher than Male customers.
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Male
1.8/5
Female
2.8/5
Einstein Bros. Bagels Customer Service Score by Ethnicity
Einstein Bros. Bagels's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.6 | Other | 1.6 |
Einstein Bros. Bagels Customer Service Score by Age
Einstein Bros. Bagels's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 2 | 26-30 | 2 |
36-40 1.5 | 36-40 | 1.5 |
51-55 3.1 | 51-55 | 3.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 4.6 | 61-65 | 4.6 |
66+ 1.9 | 66+ | 1.9 |
Einstein Bros. Bagels Customer Service Score by Usage
Einstein Bros. Bagels's Customer Service score was rated the highest by customers who have used Einstein Bros. Bagels's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Einstein Bros. Bagels Customer Service Score by Industry
Einstein Bros. Bagels's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Einstein Bros. Bagels Customer Service vs. Competitors
Compared to its competitors, Einstein Bros. Bagels's Customer Service score is rated right above Ruby Tuesday, and is preceded by Papa John's International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Caribou Coffee Company | 4/5 |
| Caribou Coffee | 3.9/5 |
| Darden Restaurants | 3.7/5 |
| Dunkin' | 3.4/5 |
| Luby's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Einstein Bros. Bagels | 2.6/5 |
| Ruby Tuesday | 1.8/5 |
| Bruegger's | 1.8/5 |
| Boston Market | 1.7/5 |
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Einstein Bros. Bagels as an Employer
2.3/5
Einstein Bros. Bagels has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Einstein Bros. Bagels scored a -21 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Einstein Bros. Bagels would recommend the brand to a friend. ENPS measures how likely Einstein Bros. Bagels employees would recommend working at Einstein Bros. Bagels to a friend.
Net Promoter Score
-21
NPS Score
| 36% | Promoters |
|---|---|
| 7% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
