15
NPS
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GHD
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About GHD's Brand
GHD is one of the world’s leading professional services companies in water, energy and resources, environment, property and buildings, and transportation. Among its major competitors, GHD is ranked in 3rd place for NPS while Arup is 1st, and Stantec is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
GHD Ranking
- #2 / 4 of its competitors
GHD NPS
GHD's Net Promoter Score (NPS) is a 15 with 42% Promoters, 31% Passives, and 27% Detractors. Net Promoter Score tracks whether GHD's customers would recommend using the product based on a scale of -100 to 100.
GHD Overall NPS
| 42% | Promoters |
|---|---|
| 31% | Passives |
| 27% | Detractors |
GHD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 26 | Nov 2022 | 26 |
Feb 2023 20 | Feb 2023 | 20 |
Mar 2023 18 | Mar 2023 | 18 |
May 2023 21 | May 2023 | 21 |
Jun 2023 24 | Jun 2023 | 24 |
Jul 2023 28 | Jul 2023 | 28 |
Aug 2023 23 | Aug 2023 | 23 |
Oct 2023 25 | Oct 2023 | 25 |
Nov 2023 21 | Nov 2023 | 21 |
Dec 2023 19 | Dec 2023 | 19 |
Mar 2024 16 | Mar 2024 | 16 |
Apr 2024 16 | Apr 2024 | 16 |
How Other Brands Compare
GHD is ranked second for NPS among its competitors. Arup and AECOM come in first and third, with Jacobs coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GHD NPS by Gender
GHD's NPS was rated -62 by Male customers on Comparably.
Male
-62
GHD's NPS was rated -62 by Male customers on Comparably.
0%
Promoters
38%
Passives
62%
Detractors
Female
N/A
GHD's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GHD NPS by Ethnicity
GHD's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
GHD NPS by Usage
GHD's NPS was rated -40 points by customers who have used GHD's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -40 | 2 to 5 Years | -40 |
GHD Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of GHD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GHD Customer Loyalty Score by Gender
GHD's Customer Loyalty score was rated 49 by Male customers on Comparably.
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Male
49%
Yes
Female
N/A
Yes
GHD Customer Loyalty Score by Ethnicity
GHD's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
GHD Customer Loyalty Score by Usage
GHD's Customer Loyalty score was rated 64% by customers who have used GHD's products/services for 2 to 5 Years.
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GHD Customer Loyalty vs. Competitors
Compared to its competitors, GHD's Customer Loyalty score is rated right below Aurecon Engineering.
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GHD Product Quality
3.5/5
GHD has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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GHD Product Information
GHD’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ghd.com
- Company Size
- 1-10 Employees
Industry
Professional Services
Quick Insights into GHD Product Quality
GHD's Product Quality score was rated highest by Caucasian customers.
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Ranked GHD Product Quality the Highest
GHD Product Quality Score by Gender
GHD's Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
GHD Product Quality Score by Ethnicity
GHD's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
GHD Product Quality Score by Usage
GHD's Product Quality score was rated 3.2 stars by customers who have used GHD's products/services for 2 to 5 Years.
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GHD Product Quality vs. Competitors
Compared to its competitors, GHD's Product Quality score is rated right above Aurecon Engineering, and is preceded by Stantec.
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VS
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GHD Pricing
GHD ROI & Value For Money
3.7/5
GHD has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into GHD ROI
GHD's ROI score was rated highest by Caucasian customers.
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Ranked GHD ROI the Highest
GHD ROI Score by Gender
GHD's ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
GHD ROI Score by Ethnicity
GHD's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
GHD ROI Score by Usage
GHD's ROI score was rated 3.3 stars by customers who have used GHD's products/services for 2 to 5 Years.
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GHD Pricing vs. Competitors
Compared to its competitors, GHD's ROI score is rated right above Jacobs, and is preceded by AECOM.
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GHD Customer Satisfaction (CSAT)
GHD Customer Satisfaction (CSAT) Score
70 / 100
GHD has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
29%
Satisfied
41%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GHD Customer Satisfaction
GHD's Customer Satisfaction score was rated highest by customers who have used GHD's products/services for 2 to 5 Years.
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Ranked GHD Customer Satisfaction the Highest
GHD Customer Satisfaction Score by Gender
GHD's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
GHD Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GHD's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
GHD Customer Satisfaction Score by Usage
GHD's Customer Satisfaction score was rated 80 points by customers who have used GHD's products/services for 2 to 5 Years.
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GHD Customer Satisfaction vs. Competitors
Compared to its competitors, GHD's Customer Satisfaction score is rated right above AECOM, and is preceded by Jacobs.
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GHD Customer Service
3.8/5
GHD has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About GHD's Customer Service
Address
133 Castlereagh Street, NSW 2000 Australia
Website
http://www.ghd.com
GHD's Social Links
Quick Insights into GHD Customer Service
GHD's Customer Service score was rated highest by Caucasian customers.
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Ranked GHD Customer Service the Highest
GHD Customer Service Score by Gender
GHD's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
GHD Customer Service Score by Ethnicity
GHD's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
GHD Customer Service Score by Usage
GHD's Customer Service score was rated 3.2 stars by customers who have used GHD's products/services for 2 to 5 Years.
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GHD Customer Service vs. Competitors
Compared to its competitors, GHD's Customer Service score is rated right above Aurecon Engineering, and is preceded by AECOM.
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GHD as an Employer
3.4/5
GHD has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
GHD scored a 15 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of GHD would recommend the brand to a friend. ENPS measures how likely GHD employees would recommend working at GHD to a friend.
Net Promoter Score
15
NPS Score
| 42% | Promoters |
|---|---|
| 31% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
