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NPS
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Aurecon Engineering
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About Aurecon Engineering's Brand
Aurecon provides engineering, management and specialist technical services for public and private sector clients globally
Brand at a Glance
64%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Aurecon Engineering NPS
Aurecon Engineering's Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether Aurecon Engineering's customers would recommend using the product based on a scale of -100 to 100.
Aurecon Engineering Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
Aurecon Engineering NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 33 | Aug 2022 | 33 |
Sep 2022 40 | Sep 2022 | 40 |
Oct 2022 29 | Oct 2022 | 29 |
Feb 2023 13 | Feb 2023 | 13 |
Jun 2023 22 | Jun 2023 | 22 |
Apr 2024 10 | Apr 2024 | 10 |
Jun 2024 0 | Jun 2024 | 0 |
Nov 2025 -1 | Nov 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aurecon Engineering NPS by Gender
Aurecon Engineering's NPS was rated 34 by Male customers on Comparably.
Male
34
Aurecon Engineering's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Aurecon Engineering's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aurecon Engineering Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Aurecon Engineering users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aurecon Engineering Customer Loyalty Score by Gender
Aurecon Engineering's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Aurecon Engineering Customer Loyalty Score by Industry
Aurecon Engineering's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Aurecon Engineering Product Quality
3.4/5
Aurecon Engineering has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Aurecon Engineering Product Information
Aurecon Engineering’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Aurecon Engineering's product the highest.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Aurecon Engineering Product Quality
Aurecon Engineering's Product Quality score was rated highest by Male customers.
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Ranked Aurecon Engineering Product Quality the Highest
Aurecon Engineering Product Quality Score by Gender
Aurecon Engineering's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aurecon Engineering.
Male
3.5/5
Female
N/A
Aurecon Engineering Product Quality Score by Industry
Aurecon Engineering's Product Quality score was rated 3.1 stars by Tech industry customers.
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Aurecon Engineering Pricing
Aurecon Engineering ROI & Value For Money
3.4/5
Aurecon Engineering has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Aurecon Engineering Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Aurecon Engineering ROI
Aurecon Engineering's ROI score was rated highest by customers from the Tech industry.
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Ranked Aurecon Engineering ROI the Highest
Aurecon Engineering ROI Score by Gender
Aurecon Engineering's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Aurecon Engineering ROI Score by Industry
Aurecon Engineering's ROI score was rated 2.8 stars by Tech industry customers.
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Aurecon Engineering Customer Satisfaction (CSAT)
Aurecon Engineering Customer Satisfaction (CSAT) Score
54 / 100
Aurecon Engineering has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
36%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
10%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Aurecon Engineering Customer Satisfaction
Aurecon Engineering's Customer Satisfaction score was rated highest by Male customers.
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Ranked Aurecon Engineering Customer Satisfaction the Highest
Aurecon Engineering Customer Satisfaction Score by Gender
Aurecon Engineering's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Aurecon Engineering.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Aurecon Engineering Customer Satisfaction Score by Industry
Aurecon Engineering's Customer Satisfaction score was rated 66 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Aurecon Engineering Customer Service
3.5/5
Aurecon Engineering has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Aurecon Engineering's Customer Service
Website
http://www.aurecongroup.co.za/en.aspx
Phone Number
+61 3 9975 3000
Quick Insights into Aurecon Engineering Customer Service
Aurecon Engineering's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Aurecon Engineering's Customer Service score.
Ranked Aurecon Engineering Customer Service the Highest
Aurecon Engineering Customer Service Score by Gender
Aurecon Engineering's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aurecon Engineering.
Male
2.8/5
Female
N/A
Aurecon Engineering Customer Service Score by Industry
Aurecon Engineering's Customer Service score was rated 3 stars by Tech industry customers.
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Aurecon Engineering as an Employer
4.5/5
Aurecon Engineering has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aurecon Engineering scored a -1 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Aurecon Engineering would recommend the brand to a friend. ENPS measures how likely Aurecon Engineering employees would recommend working at Aurecon Engineering to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 50% | Promoters |
|---|---|
| 43% | Passive |
| 7% | Detractors |
