-100
NPS
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Wargaming
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About Wargaming's Brand
Among its major competitors, Wargaming is ranked in 4th place for NPS while Ubisoft is 1st, and Blizzard Entertainment is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Wargaming Ranking
- #4 / 4 of its competitors
Wargaming NPS
Wargaming's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Wargaming's customers would recommend using the product based on a scale of -100 to 100.
Wargaming Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Wargaming NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
How Other Brands Compare
Wargaming is ranked #4 for NPS among its competitors. Ubisoft and Blizzard Entertainment come in first and second, with Electronic Arts (EA) coming in at third.
Wargaming |  Ubisoft |  Blizzard Entertainment |  Electronic Arts (EA) | |
| Global Ranking | #- | #80 | #366 | #- |
| NPS | -100 | 13 | 10 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $77.90B | $41.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wargaming NPS vs. Competitors
Compared to its competitors, Wargaming's NPS is rated right below Electronic Arts (EA).
| COMPANY | NPS Score | |
|---|---|---|
| Ubisoft | 13 |
| Blizzard Entertainment | 10 |
| Electronic Arts (EA) | -11 |
| Wargaming | -100 |
Wargaming Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Wargaming users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wargaming Customer Loyalty vs. Competitors
Compared to its competitors, Wargaming's Customer Loyalty score is rated right above Ubisoft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wargaming | 100% |
| Ubisoft | 75% |
| Blizzard Entertainment | 75% |
| Electronic Arts (EA) | 70% |
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Wargaming Product Quality
1.5/5
Wargaming has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Wargaming Product Information
Wargaming’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.wargaming.com
- Company Size
- 1,001-5,000 Employees
Wargaming Product Quality vs. Competitors
Compared to its competitors, Wargaming's Product Quality score is rated right below Electronic Arts (EA).
| COMPANY | Product Quality Score | |
|---|---|---|
| Ubisoft | 3.7/5 |
| Blizzard Entertainment | 3.5/5 |
| Electronic Arts (EA) | 3.1/5 |
| Wargaming | 1.5/5 |
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Wargaming Pricing
Wargaming ROI & Value For Money
1.5/5
Wargaming has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Wargaming Pricing vs. Competitors
Compared to its competitors, Wargaming's ROI score is rated right below Electronic Arts (EA).
| COMPANY | Pricing Score | |
|---|---|---|
| Ubisoft | 3.4/5 |
| Blizzard Entertainment | 3.2/5 |
| Electronic Arts (EA) | 2.9/5 |
| Wargaming | 1.5/5 |
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Wargaming Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wargaming Customer Satisfaction vs. Competitors
Compared to its competitors, Wargaming's Customer Satisfaction score is rated right below Blizzard Entertainment.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ubisoft | 68% |
| Electronic Arts (EA) | 56% |
| Blizzard Entertainment | 43% |
| Wargaming | 0% |
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Wargaming Customer Service
1.5/5
Wargaming has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Wargaming's Customer Service
Address
Cyprus
Website
http://www.wargaming.com
Wargaming Customer Service vs. Competitors
Compared to its competitors, Wargaming's Customer Service score is rated right below Electronic Arts (EA).
| COMPANY | Customer Service Score | |
|---|---|---|
| Ubisoft | 3.4/5 |
| Blizzard Entertainment | 3.2/5 |
| Electronic Arts (EA) | 2.9/5 |
| Wargaming | 1.5/5 |
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Consumer vs. Employees
Wargaming scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Wargaming would recommend the brand to a friend. ENPS measures how likely Wargaming employees would recommend working at Wargaming to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
