-8
NPS
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Lionsgate
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About Lionsgate's Brand
Lionsgate is a premier next generation global content leader.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
Lionsgate CMO
Lionsgate NPS
Lionsgate's Net Promoter Score (NPS) is a -8 with 29% Promoters, 34% Passives, and 37% Detractors. Net Promoter Score tracks whether Lionsgate's customers would recommend using the product based on a scale of -100 to 100.
Lionsgate Overall NPS
| 29% | Promoters |
|---|---|
| 34% | Passives |
| 37% | Detractors |
Lionsgate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -8 | Oct 2023 | -8 |
Jan 2024 -12 | Jan 2024 | -12 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -15 | Mar 2024 | -15 |
Jun 2024 -14 | Jun 2024 | -14 |
Sep 2024 -14 | Sep 2024 | -14 |
Nov 2024 -15 | Nov 2024 | -15 |
Jan 2025 -15 | Jan 2025 | -15 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -12 | Aug 2025 | -12 |
Oct 2025 -6 | Oct 2025 | -6 |
Jan 2026 -9 | Jan 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lionsgate NPS by Gender
Female customers rated Lionsgate's NPS 42 points higher than Male customers.
Male
-67
Lionsgate's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-25
Lionsgate's NPS was rated -25 by Female customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Lionsgate NPS by Age
Lionsgate's NPS was rated -25 points by customers ages 18-25 on Comparably.
Lionsgate NPS by Usage
Lionsgate's NPS was rated 0 points by customers who have used Lionsgate's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Lionsgate Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Lionsgate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lionsgate Customer Loyalty Score by Gender
Male customers rated Lionsgate's Customer Loyalty score 22% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lionsgate.
Male
100%
Yes
Female
78%
Yes
Lionsgate Customer Loyalty Score by Age
Lionsgate's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lionsgate.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Lionsgate Customer Loyalty Score by Usage
Lionsgate's Customer Loyalty score was rated 100% by customers who have used Lionsgate's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Lionsgate Product Quality
3.9/5
Lionsgate has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Lionsgate's overall Product Quality score rated by its users and customers.
Lionsgate Product Information
Lionsgate’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.lionsgate.com/
- Company Size
- 1,001-5,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into Lionsgate Product Quality
Lionsgate's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Lionsgate's Product Quality.
Ranked Lionsgate Product Quality the Highest
Ranked Lionsgate Product Quality the Lowest
Lionsgate Product Quality Score by Gender
Male customers rated Lionsgate's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lionsgate.
Male
4.6/5
Female
3.6/5
Lionsgate Product Quality Score by Age
Lionsgate's Product Quality score was rated 3.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lionsgate.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
Lionsgate Product Quality Score by Usage
Lionsgate's Product Quality score was rated 3.8 stars by customers who have used Lionsgate's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Lionsgate Pricing
Lionsgate ROI & Value For Money
3.6/5
Lionsgate has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Lionsgate ROI
Lionsgate's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Lionsgate ROI the Highest
Ranked Lionsgate ROI the Lowest
Lionsgate ROI Score by Gender
Male customers rated Lionsgate's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lionsgate.
Male
4.5/5
Female
3.5/5
Lionsgate ROI Score by Age
Lionsgate's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Lionsgate.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Lionsgate ROI Score by Usage
Lionsgate's ROI score was rated 4.1 stars by customers who have used Lionsgate's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Lionsgate Customer Satisfaction (CSAT)
Lionsgate Customer Satisfaction (CSAT) Score
69 / 100
Lionsgate has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
31%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
8%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Lionsgate Customer Satisfaction
Lionsgate's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Lionsgate's Customer Satisfaction.
Ranked Lionsgate Customer Satisfaction the Highest
Lionsgate Customer Satisfaction Score by Gender
Lionsgate's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lionsgate.
67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Lionsgate Customer Satisfaction Score by Age
Lionsgate's Customer Satisfaction score was rated 67 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lionsgate.
0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% |
Lionsgate Customer Service
3.3/5
Lionsgate has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Lionsgate's Customer Service
Address
Santa Monica, CA United States of America
Website
http://www.lionsgate.com/
Quick Insights into Lionsgate Customer Service
Lionsgate's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Lionsgate's Customer Service score.
Ranked Lionsgate Customer Service the Highest
Ranked Lionsgate Customer Service the Lowest
Lionsgate Customer Service Score by Gender
Male customers rated Lionsgate's Customer Service score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lionsgate.
Male
4.1/5
Female
3.4/5
Lionsgate Customer Service Score by Age
Lionsgate's Customer Service score was rated 3.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lionsgate.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Lionsgate Customer Service Score by Usage
Lionsgate's Customer Service score was rated 3.6 stars by customers who have used Lionsgate's products/services for Less than 1 Year.
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Lionsgate as an Employer
3.8/5
Lionsgate has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Lionsgate scored a -8 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Lionsgate would recommend the brand to a friend. ENPS measures how likely Lionsgate employees would recommend working at Lionsgate to a friend.
Net Promoter Score
-8
NPS Score
| 29% | Promoters |
|---|---|
| 34% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
