10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Paramount Pictures
Marketing or Exec? Claim Your Free Account
About Paramount Pictures' Brand
Feature Film Production and Distribution
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Paramount Pictures NPS
Paramount Pictures's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether Paramount Pictures's customers would recommend using the product based on a scale of -100 to 100.
Paramount Pictures Overall NPS
| 40% | Promoters |
|---|---|
| 30% | Passives |
| 30% | Detractors |
Paramount Pictures NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 14 | Nov 2023 | 14 |
Dec 2023 12 | Dec 2023 | 12 |
Jan 2024 10 | Jan 2024 | 10 |
Feb 2024 6 | Feb 2024 | 6 |
Apr 2024 9 | Apr 2024 | 9 |
May 2024 8 | May 2024 | 8 |
Dec 2024 10 | Dec 2024 | 10 |
Jan 2025 15 | Jan 2025 | 15 |
Feb 2025 16 | Feb 2025 | 16 |
May 2025 14 | May 2025 | 14 |
Jul 2025 13 | Jul 2025 | 13 |
Jan 2026 10 | Jan 2026 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paramount Pictures NPS by Gender
Male customers rated Paramount Pictures's NPS 35 points higher than Female customers.
Male
34
Paramount Pictures's NPS was rated 34 by Male customers on Comparably.
56%
Promoters
22%
Passives
22%
Detractors
Female
-1
Paramount Pictures's NPS was rated -1 by Female customers on Comparably.
28%
Promoters
43%
Passives
29%
Detractors
Paramount Pictures NPS by Ethnicity
Paramount Pictures's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
Other 34 | Other | 34 |
Paramount Pictures NPS by Age
Paramount Pictures's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Paramount Pictures NPS by Usage
Paramount Pictures's NPS was rated the highest by customers who have used Paramount Pictures's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Paramount Pictures Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Paramount Pictures users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paramount Pictures Customer Loyalty Score by Gender
Female customers rated Paramount Pictures's Customer Loyalty score 27% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Paramount Pictures.
Male
60%
Yes
Female
87%
Yes
Paramount Pictures Customer Loyalty Score by Ethnicity
Paramount Pictures's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Paramount Pictures.
82
out of 100
Caucasian
64
out of 100
Hispanic or Latino
55
out of 100
Asian or Pacific Islander
100
out of 100
Other
Paramount Pictures Customer Loyalty Score by Age
Paramount Pictures's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Paramount Pictures.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
26-30 82% | 26-30 | 82% |
31-35 40% | 31-35 | 40% |
Paramount Pictures Customer Loyalty Score by Usage
Paramount Pictures's Customer Loyalty score was rated the highest by customers who have used Paramount Pictures's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Paramount Pictures Customer Loyalty Score by Industry
Paramount Pictures's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Paramount Pictures Product Quality
3.8/5
Paramount Pictures has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Paramount Pictures' overall Product Quality score rated by its users and customers.
Paramount Pictures Product Information
Paramount Pictures’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Paramount Pictures's product the highest. Reviewers from the Arts and Entertainment industry rated Paramount Pictures the lowest at 3.5.
- Website
- http://www.paramount.com
- Company Size
- 1,001-5,000 Employees
Industry
Content
Media
Sports & Entertainment
Quick Insights into Paramount Pictures Product Quality
Paramount Pictures's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Paramount Pictures' Product Quality.
Ranked Paramount Pictures Product Quality the Highest
Ranked Paramount Pictures Product Quality the Lowest
Paramount Pictures Product Quality Score by Gender
Male customers rated Paramount Pictures's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Paramount Pictures.
Male
3.9/5
Female
3.3/5
Paramount Pictures Product Quality Score by Ethnicity
Paramount Pictures's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Paramount Pictures.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 5 | Other | 5 |
Paramount Pictures Product Quality Score by Age
Paramount Pictures's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Paramount Pictures.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.1 | 26-30 | 4.1 |
31-35 2.6 | 31-35 | 2.6 |
Paramount Pictures Product Quality Score by Usage
Paramount Pictures's Product Quality score was rated the highest by customers who have used Paramount Pictures's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Paramount Pictures Product Quality Score by Industry
Paramount Pictures's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Paramount Pictures Pricing
Paramount Pictures ROI & Value For Money
3.8/5
Paramount Pictures has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Paramount Pictures' overall ROI score rated by its users and customers.
Paramount Pictures Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Paramount Pictures.
Quick Insights into Paramount Pictures ROI
Paramount Pictures's ROI score was rated highest by Other customers, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Paramount Pictures' ROI score.
Ranked Paramount Pictures ROI the Highest
Ranked Paramount Pictures ROI the Lowest
Paramount Pictures ROI Score by Gender
Male customers rated Paramount Pictures's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Paramount Pictures.
Male
3.8/5
Female
3.4/5
Paramount Pictures ROI Score by Ethnicity
Paramount Pictures's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Paramount Pictures.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 5 | Other | 5 |
Paramount Pictures ROI Score by Age
Paramount Pictures's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Paramount Pictures.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.3 | 26-30 | 4.3 |
31-35 1.5 | 31-35 | 1.5 |
Paramount Pictures ROI Score by Usage
Paramount Pictures's ROI score was rated the highest by customers who have used Paramount Pictures's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Paramount Pictures ROI Score by Industry
Paramount Pictures's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Paramount Pictures Customer Satisfaction (CSAT)
Paramount Pictures Customer Satisfaction (CSAT) Score
76 / 100
Paramount Pictures has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
41%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
2%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Paramount Pictures Customer Satisfaction
Paramount Pictures's Customer Satisfaction score was rated highest by customers who have used Paramount Pictures's products/services for 2 to 5 Years, and rated lowest by customers from the Arts and Entertainment industry.
Sign Up to unlock insights into how customers have ranked Paramount Pictures' Customer Satisfaction.
Ranked Paramount Pictures Customer Satisfaction the Highest
Ranked Paramount Pictures Customer Satisfaction the Lowest
Paramount Pictures Customer Satisfaction Score by Gender
Female customers rated Paramount Pictures's Customer Satisfaction score 16 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Paramount Pictures.
67 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
83 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Paramount Pictures Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Paramount Pictures' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paramount Pictures.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Hispanic or Latino
Paramount Pictures' Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paramount Pictures.
40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
Paramount Pictures' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paramount Pictures.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Paramount Pictures' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Paramount Pictures.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Paramount Pictures Customer Satisfaction Score by Age
Paramount Pictures's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Paramount Pictures.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 89% | |||||||||||||||
| 26-30 | 60% |
Paramount Pictures Customer Satisfaction Score by Usage
Paramount Pictures's Customer Satisfaction score was rated the highest by customers who have used Paramount Pictures's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Paramount Pictures Customer Satisfaction Score by Industry
Paramount Pictures's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Paramount Pictures Customer Satisfaction Score by Industry",
"text": "Paramount Pictures's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Paramount Pictures's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Paramount Pictures's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
}
]
}Paramount Pictures Customer Service
3.6/5
Paramount Pictures has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Paramount Pictures' overall Customer Service score rated by its users and customers.
About Paramount Pictures's Customer Service
Address
West Hollywood, CA
Website
http://www.paramount.com
Phone Number
(323) 862-4615
Quick Insights into Paramount Pictures Customer Service
Paramount Pictures's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Paramount Pictures' Customer Service score.
Ranked Paramount Pictures Customer Service the Highest
Ranked Paramount Pictures Customer Service the Lowest
Paramount Pictures Customer Service Score by Gender
Male customers rated Paramount Pictures's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Paramount Pictures.
Male
3.6/5
Female
3.4/5
Paramount Pictures Customer Service Score by Ethnicity
Paramount Pictures's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Paramount Pictures.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 3.7 | Hispanic or Latino | 3.7 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 5 | Other | 5 |
Paramount Pictures Customer Service Score by Age
Paramount Pictures's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Paramount Pictures.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.3 | 26-30 | 4.3 |
31-35 1.5 | 31-35 | 1.5 |
Paramount Pictures Customer Service Score by Usage
Paramount Pictures's Customer Service score was rated the highest by customers who have used Paramount Pictures's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Paramount Pictures Customer Service Score by Industry
Paramount Pictures's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Paramount Pictures as an Employer
3.3/5
Paramount Pictures has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Paramount Pictures scored a 10 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Paramount Pictures would recommend the brand to a friend. ENPS measures how likely Paramount Pictures employees would recommend working at Paramount Pictures to a friend.
Net Promoter Score
10
NPS Score
| 40% | Promoters |
|---|---|
| 30% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
