20
NPS
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beIN MEDIA GROUP
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About beIN MEDIA GROUP's Brand
beIN MEDIA GROUP is a TV provider that specializes in sports, movies and entertainment.
Brand at a Glance
87%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
beIN MEDIA GROUP NPS
beIN MEDIA GROUP's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether beIN MEDIA GROUP's customers would recommend using the product based on a scale of -100 to 100.
beIN MEDIA GROUP Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
beIN MEDIA GROUP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2024 0 | Mar 2024 | 0 |
May 2024 20 | May 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
beIN MEDIA GROUP Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of beIN MEDIA GROUP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
beIN MEDIA GROUP Product Quality
3.9/5
beIN MEDIA GROUP has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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beIN MEDIA GROUP Product Information
beIN MEDIA GROUP’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://beinmediagroup.com/
- Company Size
- 1,001-5,000 Employees
beIN MEDIA GROUP Pricing
beIN MEDIA GROUP ROI & Value For Money
4/5
beIN MEDIA GROUP has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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beIN MEDIA GROUP Customer Satisfaction (CSAT)
beIN MEDIA GROUP Customer Satisfaction (CSAT) Score
60 / 100
beIN MEDIA GROUP has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
beIN MEDIA GROUP Customer Service
4.1/5
beIN MEDIA GROUP has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About beIN MEDIA GROUP's Customer Service
Website
https://beinmediagroup.com/
