First Republic Bank NPS & Customer Reviews

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First Republic Bank

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First Republic Bank

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About First Republic Bank's Brand

First Republic Bank was founded in 1985 Among its major competitors, First Republic Bank is ranked in 1st place for NPS while Citi is 2nd, and Silicon Valley Bank is 3rd.Their current market cap is $28.75B

Brand at a Glance

82%

Customer Loyalty

4.1/5

Product Quality

3.8/5

Pricing

4/5

Customer Service

First Republic Bank CMO

Dianne Snedaker

Ms. Dianne Snedaker serves as Chief Marketing Officer and Executive Vice President of First Republic Bank and is responsible for all marketing, branding and communications for the Bank and its wealth management entities. Ms. Snedaker served as a Founder and General Partner at Wingspring. She joined Wingspring, following a long career in the world of strategic marketing and communications bringing her substantial business-building and operational experience to new and evolving enterprises. A 25-year business veteran, Ms. Snedaker moved into her own consulting business in 1998 and worked with Chief Executive Officers and investors to bring strategic marketing and operational experience to Internet start-ups and companies in the midst of substantial change. She was the former President of Ketchum Advertising in San Francisco. Providing strategic counsel to a broad range of Fortune 500 companies, Ms. Snedaker built a strong reputation for branding and positioning before expanding into the world of interactive media and technology. In 1995, she co-founded Ketchum Interactive. Identified as one of the Bay Area's leading businesswomen by the San Francisco press, Ms. Snedaker served as the Chairman of the Young President Organization (Golden Gate Chapter) and an Advisor to the UC Davis Graduate School of Business. Dianne currently serves on the boards of Homeward Bound of Marin and Pacific Specialty Insurance Company. She was recently named an Alumna of Distinction by her undergraduate alma mater, University of Florida and holds a graduate degree from Northwestern University.

First Republic Bank Ranking

^#1 / 4 of its competitors

First Republic Bank NPS

First Republic Bank's Net Promoter Score (NPS) is a 45 with 68% Promoters, 9% Passives, and 23% Detractors. Net Promoter Score tracks whether First Republic Bank's customers would recommend using the product based on a scale of -100 to 100.

First Republic Bank Overall NPS

NPS

68%	Promoters
9%	Passives
23%	Detractors

First Republic Bank NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 47	Jun 2023	47
Jul 2023 49	Jul 2023	49
Sep 2023 47	Sep 2023	47
Oct 2023 47	Oct 2023	47
Nov 2023 47	Nov 2023	47
Jan 2024 45	Jan 2024	45
Feb 2024 45	Feb 2024	45
Mar 2024 45	Mar 2024	45
Apr 2024 45	Apr 2024	45
Jun 2024 45	Jun 2024	45
Oct 2024 45	Oct 2024	45
Dec 2024 45	Dec 2024	45

How Other Brands Compare

First Republic Bank is ranked first for NPS among its competitors. Citi and Wells Fargo come in second and third, with Bank of America coming in at #4. Among those competitors, it is the lowest valued company behind Bank of America.

	First Republic Bank	Wells Fargo	Bank of America	Citi
Global Ranking	#-	#139	#152	#402
NPS	45	7	2	22
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$28.75B	$156.41B	$298.80B	$152.62B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

First Republic Bank NPS by Gender

Female customers rated First Republic Bank's NPS 27 points higher than Male customers.

Male

First Republic Bank's NPS was rated 38 by Male customers on Comparably.

66%

Promoters

Passives

28%

Detractors

Female

First Republic Bank's NPS was rated 65 by Female customers on Comparably.

80%

Promoters

Passives

15%

Detractors

First Republic Bank NPS by Ethnicity

First Republic Bank's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50
Hispanic or Latino 0	Hispanic or Latino	0
African American/Black 0	African American/Black	0
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Native American 0	Native American	0
Other 56	Other	56

First Republic Bank NPS by Age

First Republic Bank's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

80%

20%

31-35

80%

20%

36-40

50%

25%

41-45

67%

33%

46-50

60%

40%

51-55

75%

25%

56-60

86%

14%

66+

62%

15%

23%

First Republic Bank NPS by Usage

First Republic Bank's NPS was rated the highest by customers who have used First Republic Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -12	Less than 1 Year	-12
1 to 2 Years 49	1 to 2 Years	49
2 to 5 Years 79	2 to 5 Years	79
5 to 10 Years 60	5 to 10 Years	60
Over 10 Years 56	Over 10 Years	56

First Republic Bank NPS vs. Competitors

Compared to its competitors, First Republic Bank's NPS is rated right above Citi.

COMPANY		NPS Score
	First Republic Bank	45
	Citi	22
	Silicon Valley Bank	17
	Wells Fargo	7
	Bank of America	2
	Bank of the West	-49
	Regions Financial	-100

First Republic Bank Customer Reviews

Out of the 14 First Republic Bank customer reviews 11 were positive and 3 were constructive. First Republic Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

First Republic Bank Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of First Republic Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

First Republic Bank Customer Loyalty Score by Gender

Female customers rated First Republic Bank's Customer Loyalty score 8% higher than Male customers.

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Male

83%

Yes

Female

91%

Yes

First Republic Bank Customer Loyalty Score by Ethnicity

First Republic Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

100

out of 100

Native American

100

out of 100

Other

First Republic Bank Customer Loyalty Score by Age

First Republic Bank's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
31-35 100%	31-35	100%
36-40 100%	36-40	100%
41-45 70%	41-45	70%
46-50 82%	46-50	82%
51-55 78%	51-55	78%
56-60 87%	56-60	87%
66+ 86%	66+	86%

First Republic Bank Customer Loyalty Score by Usage

First Republic Bank's Customer Loyalty score was rated the highest by customers who have used First Republic Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50%
1 to 2 Years	89%
2 to 5 Years	100%
5 to 10 Years	91%
Over 10 Years	89%

First Republic Bank Customer Loyalty Score by Industry

First Republic Bank's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.

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Tech	83%
Accounting	78%
Banking and Financial Services	93%
Business and Consumer Services	100%

First Republic Bank Customer Loyalty vs. Competitors

Compared to its competitors, First Republic Bank's Customer Loyalty score is rated right above Bank of America, and is preceded by Silicon Valley Bank.

COMPANY		Customer Loyalty Score
	Regions Financial	100%
	Silicon Valley Bank	84%
	First Republic Bank	82%
	Bank of America	80%
	Citi	78%
	Wells Fargo	71%
	Bank of the West	70%

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First Republic Bank Product Quality

4.1/5

First Republic Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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First Republic Bank Product Information

First Republic Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated First Republic Bank's product the highest. Reviewers from the Tech industry rated First Republic Bank the lowest at 4.2.

Website: http://firstrepublic.com

Company Size: 5,001-10,000 Employees

Industry

FinTech

Quick Insights into First Republic Bank Product Quality

First Republic Bank's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.

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Ranked First Republic Bank Product Quality the Highest

18-25	5
Asian or Pacific Islander	5
Business and Consumer Services	5

Ranked First Republic Bank Product Quality the Lowest

Less than 1 Year	3.4
46-50	3
Hispanic or Latino	3

First Republic Bank Product Quality Score by Gender

Female customers rated First Republic Bank's Product Quality score 0.2 stars higher than Male customers.

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Male

4.1/5

Female

4.3/5

First Republic Bank Product Quality Score by Ethnicity

First Republic Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.3	Caucasian	4.3
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Native American 3.3	Native American	3.3
Other 4.3	Other	4.3

First Republic Bank Product Quality Score by Age

First Republic Bank's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 5	18-25	5
31-35 4.3	31-35	4.3
36-40 3.2	36-40	3.2
41-45 4.1	41-45	4.1
46-50 3	46-50	3
51-55 3.9	51-55	3.9
56-60 4.3	56-60	4.3
66+ 4.6	66+	4.6

First Republic Bank Product Quality Score by Usage

First Republic Bank's Product Quality score was rated the highest by customers who have used First Republic Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4.2
2 to 5 Years	4.6
5 to 10 Years	4.1
Over 10 Years	4.5

First Republic Bank Product Quality Score by Industry

First Republic Bank's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	4.2
Accounting	4.7
Banking and Financial Services	4.6
Business and Consumer Services	5

First Republic Bank Product Quality vs. Competitors

Compared to its competitors, First Republic Bank's Product Quality score is rated right above Silicon Valley Bank.

COMPANY		Product Quality Score
	First Republic Bank	4.1/5
	Silicon Valley Bank	3.8/5
	Citi	3.8/5
	Bank of America	3.5/5
	Wells Fargo	3.4/5
	Regions Financial	2.5/5
	Bank of the West	2.2/5

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First Republic Bank Pricing

First Republic Bank ROI & Value For Money

3.8/5

First Republic Bank has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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First Republic Bank Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Tech industry think that they had the lowest ROI from First Republic Bank.

Quick Insights into First Republic Bank ROI

First Republic Bank's ROI score was rated highest by customers ages 18-25, and rated lowest by Hispanic or Latino customers.

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Ranked First Republic Bank ROI the Highest

18-25	5
Asian or Pacific Islander	5
Business and Consumer Services	5

Ranked First Republic Bank ROI the Lowest

Less than 1 Year	3.2
51-55	3.1
Hispanic or Latino	2.1

First Republic Bank ROI Score by Gender

Female customers rated First Republic Bank's ROI score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

First Republic Bank ROI Score by Ethnicity

First Republic Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Native American 4	Native American	4
Other 4.1	Other	4.1

First Republic Bank ROI Score by Age

First Republic Bank's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 5	18-25	5
31-35 4.5	31-35	4.5
36-40 3.4	36-40	3.4
41-45 3.6	41-45	3.6
46-50 3.1	46-50	3.1
51-55 3.1	51-55	3.1
56-60 4.2	56-60	4.2
66+ 4.4	66+	4.4

First Republic Bank ROI Score by Usage

First Republic Bank's ROI score was rated the highest by customers who have used First Republic Bank's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	4.4
2 to 5 Years	4.5
5 to 10 Years	3.7
Over 10 Years	4.2

First Republic Bank ROI Score by Industry

First Republic Bank's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.

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Tech	4.1
Accounting	4.7
Banking and Financial Services	4.5
Business and Consumer Services	5

First Republic Bank Pricing vs. Competitors

Compared to its competitors, First Republic Bank's ROI score is rated right above Citi.

COMPANY		Pricing Score
	First Republic Bank	3.8/5
	Citi	3.7/5
	Silicon Valley Bank	3.6/5
	Wells Fargo	3.4/5
	Bank of America	3.3/5
	Regions Financial	3/5
	Bank of the West	2.1/5

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First Republic Bank Customer Satisfaction (CSAT)

First Republic Bank Customer Satisfaction (CSAT) Score

77 / 100

First Republic Bank has an overall Customer Satisfaction score of 77 rated by its users and customers.

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Very Satisfied	69%
Satisfied	8%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	3%
Very Dissatisfied	13%

Very Satisfied

69%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into First Republic Bank Customer Satisfaction

First Republic Bank's Customer Satisfaction score was rated highest by customers who have used First Republic Bank's products/services for 1 to 2 Years, and rated lowest by Hispanic or Latino customers.

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Ranked First Republic Bank Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
Asian or Pacific Islander	100%

Ranked First Republic Bank Customer Satisfaction the Lowest

46-50	60%
Less than 1 Year	57%
Hispanic or Latino	50%

First Republic Bank Customer Satisfaction Score by Gender

Female customers rated First Republic Bank's Customer Satisfaction score 5 points higher than Male customers.

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78 / 100

Male

	Very Satisfied	63%
	Satisfied	15%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	4%
	Very Dissatisfied	18%

83 / 100

Female

	Very Satisfied	83%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	6%
	Very Dissatisfied	11%

First Republic Bank Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

First Republic Bank's Customer Satisfaction (CSAT) score was rated 81% according to Caucasian users and customers.

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81 / 100

Very Satisfied	71%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	19%

Very Satisfied

71%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

19%

CSAT according to Hispanic or Latino

First Republic Bank's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to African American/Black

First Republic Bank's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

First Republic Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

First Republic Bank's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.

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78 / 100

Very Satisfied	78%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	11%

Very Satisfied

78%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

11%

First Republic Bank Customer Satisfaction Score by Age

First Republic Bank's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

100%

31-35

100%

36-40

75%

41-45

80%

46-50

60%

51-55

75%

56-60

83%

66+

75%

First Republic Bank Customer Satisfaction Score by Usage

First Republic Bank's Customer Satisfaction score was rated the highest by customers who have used First Republic Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	57
1 to 2 Years	100
2 to 5 Years	90
5 to 10 Years	80
Over 10 Years	77

First Republic Bank Customer Satisfaction Score by Industry

First Republic Bank's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	82
Banking and Financial Services	100

First Republic Bank Customer Satisfaction vs. Competitors

Compared to its competitors, First Republic Bank's Customer Satisfaction score is rated right above Citi.

COMPANY		Customer Satisfaction (CSAT) Score
	First Republic Bank	77%
	Citi	74%
	Silicon Valley Bank	71%
	Bank of America	70%
	Wells Fargo	60%
	Bank of the West	32%
	Regions Financial	0%

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First Republic Bank Customer Service

4/5

First Republic Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About First Republic Bank's Customer Service

Address

1809 Irving Street, San Francisco, CA 94122

Website

http://firstrepublic.com

Quick Insights into First Republic Bank Customer Service

First Republic Bank's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Hispanic or Latino customers.

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Ranked First Republic Bank Customer Service the Highest

Accounting	5
Asian or Pacific Islander	5
18-25	4.9

Ranked First Republic Bank Customer Service the Lowest

46-50	3.3
Less than 1 Year	3.2
Hispanic or Latino	2.7

First Republic Bank Customer Service Score by Gender

Female customers rated First Republic Bank's Customer Service score 0.4 stars higher than Male customers.

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Male

3.9/5

Female

4.3/5

First Republic Bank Customer Service Score by Ethnicity

First Republic Bank's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 3.9	African American/Black	3.9
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Native American 4	Native American	4
Other 4.1	Other	4.1

First Republic Bank Customer Service Score by Age

First Republic Bank's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
18-25 4.9	18-25	4.9
31-35 4.6	31-35	4.6
36-40 3.4	36-40	3.4
41-45 3.6	41-45	3.6
46-50 3.3	46-50	3.3
51-55 3.9	51-55	3.9
56-60 4.3	56-60	4.3
66+ 3.9	66+	3.9

First Republic Bank Customer Service Score by Usage

First Republic Bank's Customer Service score was rated the highest by customers who have used First Republic Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.2
1 to 2 Years	4.5
2 to 5 Years	4.5
5 to 10 Years	4.1
Over 10 Years	4.1

First Republic Bank Customer Service Score by Industry

First Republic Bank's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	4
Accounting	5
Banking and Financial Services	4.6
Business and Consumer Services	4.8

First Republic Bank Customer Service vs. Competitors

Compared to its competitors, First Republic Bank's Customer Service score is rated right above Silicon Valley Bank.

COMPANY		Customer Service Score
	First Republic Bank	4/5
	Silicon Valley Bank	3.9/5
	Citi	3.8/5
	Wells Fargo	3.5/5
	Bank of America	3.4/5
	Bank of the West	2.2/5
	Regions Financial	1.5/5

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First Republic Bank as an Employer

4.5/5

First Republic Bank has a 4.5/5 stars for its overall company culture rated by their employees

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CEO of First Republic Bank

James Herbert

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

First Republic Bank scored a 45 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of First Republic Bank would recommend the brand to a friend. ENPS measures how likely First Republic Bank employees would recommend working at First Republic Bank to a friend.

Net Promoter Score

NPS Score

68%	Promoters
9%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
11%	Passive
30%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail