-100
NPS
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Regions Financial
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About Regions Financial's Brand
Regions Financial is a finance company and it has launched regions mobile deposit for their customer Among its major competitors, Regions Financial is ranked in 8th place for NPS while First Republic Bank is 1st, and Signature Bank is 2nd.Their current valuation is $20.23B
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
1.5/5
Customer Service
Regions Financial Ranking
- #4 / 4 of its competitors
Regions Financial NPS
Regions Financial's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Regions Financial's customers would recommend using the product based on a scale of -100 to 100.
Regions Financial Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Regions Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
How Other Brands Compare
Regions Financial is ranked #4 for NPS among its competitors. JPMorgan Chase & Co and Wells Fargo come in first and second, with U.S. Bank coming in at third. Among those competitors, it is the lowest valued company behind JPMorgan Chase & Co.
Regions Financial |  JPMorgan Chase & Co |  Wells Fargo |  U.S. Bank | |
| Global Ranking | #- | #72 | #139 | #- |
| NPS | -100 | 31 | 7 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $20.23B | $451.20B | $156.41B | $83.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Regions Financial NPS vs. Competitors
Compared to its competitors, Regions Financial's NPS is rated right below SunTrust Banks.
| COMPANY | NPS Score | |
|---|---|---|
 | First Republic Bank | 45 |
 | Signature Bank | 34 |
| JPMorgan Chase & Co | 31 |
| Wells Fargo | 7 |
 | KeyCorp | N/A |
| U.S. Bank | -8 |
 | Capital One | -41 |
 | SunTrust Banks | -48 |
| Regions Financial | -100 |
Regions Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Regions Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Regions Financial Customer Loyalty vs. Competitors
Compared to its competitors, Regions Financial's Customer Loyalty score is rated right above JPMorgan Chase & Co.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Regions Financial | 100% |
| JPMorgan Chase & Co | 83% |
| First Republic Bank | 82% |
| Capital One | 79% |
| SunTrust Banks | 79% |
| U.S. Bank | 78% |
| Wells Fargo | 71% |
| Signature Bank | 69% |
| KeyCorp | N/A |
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Regions Financial Product Quality
2.5/5
Regions Financial has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Regions Financial Product Information
Regions Financial’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.regions.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Regions Financial Product Quality vs. Competitors
Compared to its competitors, Regions Financial's Product Quality score is rated right above Capital One, and is preceded by U.S. Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| First Republic Bank | 4.1/5 |
| Signature Bank | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Wells Fargo | 3.4/5 |
| U.S. Bank | 2.8/5 |
| Regions Financial | 2.5/5 |
| Capital One | 2.3/5 |
| SunTrust Banks | 2.1/5 |
| KeyCorp | N/A |
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Regions Financial Pricing
Regions Financial ROI & Value For Money
3/5
Regions Financial has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Regions Financial Pricing vs. Competitors
Compared to its competitors, Regions Financial's ROI score is rated right above U.S. Bank, and is preceded by Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Signature Bank | 4.2/5 |
| JPMorgan Chase & Co | 3.9/5 |
| First Republic Bank | 3.8/5 |
| Wells Fargo | 3.4/5 |
| Regions Financial | 3/5 |
| U.S. Bank | 2.8/5 |
| Capital One | 2.1/5 |
| SunTrust Banks | 1.9/5 |
| KeyCorp | N/A |
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Regions Financial Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Regions Financial Customer Satisfaction vs. Competitors
Compared to its competitors, Regions Financial's Customer Satisfaction score is rated right above KeyCorp, and is preceded by Capital One.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| First Republic Bank | 77% |
| JPMorgan Chase & Co | 77% |
| Signature Bank | 71% |
| Wells Fargo | 60% |
| U.S. Bank | 52% |
| SunTrust Banks | 26% |
| Capital One | 14% |
| Regions Financial | 0% |
| KeyCorp | 0% |
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Regions Financial Customer Service
1.5/5
Regions Financial has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Regions Financial's Customer Service
Website
http://www.regions.com
Phone Number
1(800)734-4667
Regions Financial Customer Service vs. Competitors
Compared to its competitors, Regions Financial's Customer Service score is rated right above KeyCorp, and is preceded by SunTrust Banks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Signature Bank | 4.2/5 |
| First Republic Bank | 4/5 |
| JPMorgan Chase & Co | 4/5 |
| Wells Fargo | 3.5/5 |
| U.S. Bank | 2.9/5 |
| Capital One | 2/5 |
| SunTrust Banks | 1.9/5 |
| Regions Financial | 1.5/5 |
| KeyCorp | N/A |
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Regions Financial as an Employer
3.9/5
Regions Financial has a 3.9/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Regions Financial
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Regions Financial scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Regions Financial would recommend the brand to a friend. ENPS measures how likely Regions Financial employees would recommend working at Regions Financial to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
