34
NPS
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Signature Bank
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About Signature Bank's Brand
New York-based full-service commercial bank with 27 private client offices throughout the New York metropolitan area.
Brand at a Glance
69%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Signature Bank NPS
Signature Bank's Net Promoter Score (NPS) is a 34 with 56% Promoters, 22% Passives, and 22% Detractors. Net Promoter Score tracks whether Signature Bank's customers would recommend using the product based on a scale of -100 to 100.
Signature Bank Overall NPS
| 56% | Promoters |
|---|---|
| 22% | Passives |
| 22% | Detractors |
Signature Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 33 | Oct 2022 | 33 |
Jan 2023 25 | Jan 2023 | 25 |
Mar 2023 40 | Mar 2023 | 40 |
Apr 2023 43 | Apr 2023 | 43 |
Aug 2023 50 | Aug 2023 | 50 |
Nov 2025 33 | Nov 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signature Bank Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Signature Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Signature Bank Product Quality
4/5
Signature Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Signature Bank's overall Product Quality score rated by its users and customers.
Signature Bank Product Information
Signature Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.signatureny.com/
Industry
Tech
FinTech
Signature Bank Pricing
Signature Bank ROI & Value For Money
4.2/5
Signature Bank has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Signature Bank Customer Satisfaction (CSAT)
Signature Bank Customer Satisfaction (CSAT) Score
71 / 100
Signature Bank has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Signature Bank Customer Service
4.2/5
Signature Bank has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Signature Bank's Customer Service
Address
565 Fifth Avenue, New York City, NY
Website
https://www.signatureny.com/
Signature Bank as an Employer
3.5/5
Signature Bank has a 3.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Signature Bank scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Signature Bank would recommend the brand to a friend. ENPS measures how likely Signature Bank employees would recommend working at Signature Bank to a friend.
Net Promoter Score
34
NPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
