-32
NPS
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Citi Trends
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About Citi Trends' Brand
Citi Trends is a value-priced retailer of urban fashion apparel, shoes, accessories and home d cor for the entire family.
Brand at a Glance
74%
Customer Loyalty
2.9/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Citi Trends NPS
Citi Trends's Net Promoter Score (NPS) is a -32 with 27% Promoters, 14% Passives, and 59% Detractors. Net Promoter Score tracks whether Citi Trends's customers would recommend using the product based on a scale of -100 to 100.
Citi Trends Overall NPS
| 27% | Promoters |
|---|---|
| 14% | Passives |
| 59% | Detractors |
Citi Trends NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -36 | Jan 2024 | -36 |
Feb 2024 -36 | Feb 2024 | -36 |
Mar 2024 -37 | Mar 2024 | -37 |
May 2024 -35 | May 2024 | -35 |
Jun 2024 -31 | Jun 2024 | -31 |
Jul 2024 -29 | Jul 2024 | -29 |
Aug 2024 -32 | Aug 2024 | -32 |
Nov 2024 -30 | Nov 2024 | -30 |
Jan 2025 -32 | Jan 2025 | -32 |
May 2025 -33 | May 2025 | -33 |
Oct 2025 -35 | Oct 2025 | -35 |
Nov 2025 -33 | Nov 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Citi Trends NPS by Gender
Female customers rated Citi Trends's NPS 16 points higher than Male customers.
Male
-67
Citi Trends's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-51
Citi Trends's NPS was rated -51 by Female customers on Comparably.
18%
Promoters
13%
Passives
69%
Detractors
Citi Trends NPS by Ethnicity
Citi Trends's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -51 | African American/Black | -51 |
Other -50 | Other | -50 |
Citi Trends NPS by Age
Citi Trends's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Citi Trends NPS by Usage
Citi Trends's NPS was rated the highest by customers who have used Citi Trends's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -70 | 2 to 5 Years | -70 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -100 | Over 10 Years | -100 |
Citi Trends Customer Reviews
Out of the 5 Citi Trends customer reviews 3 were positive and 2 were constructive. Citi Trends customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Citi Trends Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Citi Trends users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Citi Trends Customer Loyalty Score by Gender
Female customers rated Citi Trends's Customer Loyalty score 84% higher than Male customers.
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Male
10%
Yes
Female
94%
Yes
Citi Trends Customer Loyalty Score by Ethnicity
Citi Trends's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Citi Trends.
70
out of 100
Hispanic or Latino
89
out of 100
African American/Black
100
out of 100
Other
Citi Trends Customer Loyalty Score by Age
Citi Trends's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Citi Trends.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 100% | 31-35 | 100% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
Citi Trends Customer Loyalty Score by Usage
Citi Trends's Customer Loyalty score was rated the highest by customers who have used Citi Trends's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Citi Trends Customer Loyalty Score by Industry
Citi Trends's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Citi Trends Product Quality
2.9/5
Citi Trends has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Citi Trends Product Information
Citi Trends’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Citi Trends's product the highest. Reviewers from the Accounting industry rated Citi Trends the lowest at 1.6.
- Website
- http://www.cititrends.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Citi Trends Product Quality
Citi Trends's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Citi Trends's products/services for Over 10 Years.
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Ranked Citi Trends Product Quality the Highest
Ranked Citi Trends Product Quality the Lowest
Citi Trends Product Quality Score by Gender
Male customers rated Citi Trends's Product Quality score 0.1 stars higher than Female customers.
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Male
3/5
Female
2.9/5
Citi Trends Product Quality Score by Ethnicity
Citi Trends's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Citi Trends.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 2.7 | Other | 2.7 |
Citi Trends Product Quality Score by Age
Citi Trends's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Citi Trends.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.8 | 41-45 | 2.8 |
Citi Trends Product Quality Score by Usage
Citi Trends's Product Quality score was rated the highest by customers who have used Citi Trends's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Citi Trends Product Quality Score by Industry
Citi Trends's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Citi Trends Pricing
Citi Trends ROI & Value For Money
3/5
Citi Trends has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Citi Trends' overall ROI score rated by its users and customers.
Citi Trends Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Citi Trends.
Quick Insights into Citi Trends ROI
Citi Trends's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Citi Trends's products/services for 2 to 5 Years.
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Ranked Citi Trends ROI the Highest
Ranked Citi Trends ROI the Lowest
Citi Trends ROI Score by Gender
Male customers rated Citi Trends's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Citi Trends.
Male
3/5
Female
2.9/5
Citi Trends ROI Score by Ethnicity
Citi Trends's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Citi Trends.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 3.4 | Other | 3.4 |
Citi Trends ROI Score by Age
Citi Trends's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Citi Trends.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 2.9 | 31-35 | 2.9 |
36-40 3.1 | 36-40 | 3.1 |
41-45 3.3 | 41-45 | 3.3 |
Citi Trends ROI Score by Usage
Citi Trends's ROI score was rated the highest by customers who have used Citi Trends's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Citi Trends ROI Score by Industry
Citi Trends's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Citi Trends Customer Satisfaction (CSAT)
Citi Trends Customer Satisfaction (CSAT) Score
57 / 100
Citi Trends has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
22%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
2%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Citi Trends Customer Satisfaction
Citi Trends's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Citi Trends's products/services for Over 10 Years.
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Ranked Citi Trends Customer Satisfaction the Highest
Ranked Citi Trends Customer Satisfaction the Lowest
Citi Trends Customer Satisfaction Score by Gender
Male customers rated Citi Trends's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Citi Trends.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
50 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 36% |
Citi Trends Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Citi Trends' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Citi Trends' Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Other
Citi Trends' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Citi Trends.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Citi Trends Customer Satisfaction Score by Age
Citi Trends's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Citi Trends.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% | |||||||||||||||
| 36-40 | 50% |
Citi Trends Customer Satisfaction Score by Usage
Citi Trends's Customer Satisfaction score was rated the highest by customers who have used Citi Trends's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Citi Trends Customer Satisfaction Score by Industry
Citi Trends's Customer Satisfaction score was rated 100 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Citi Trends Customer Satisfaction Score by Industry",
"text": "Citi Trends's Customer Satisfaction score was rated 100 points by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Citi Trends's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Citi Trends Customer Service
2.7/5
Citi Trends has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Citi Trends' overall Customer Service score rated by its users and customers.
About Citi Trends's Customer Service
Address
Savannah, GA
Website
http://www.cititrends.com/
Phone Number
912-236-1561
Quick Insights into Citi Trends Customer Service
Citi Trends's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Citi Trends's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Citi Trends' Customer Service score.
Ranked Citi Trends Customer Service the Highest
Ranked Citi Trends Customer Service the Lowest
Citi Trends Customer Service Score by Gender
Female customers rated Citi Trends's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Citi Trends.
Male
2/5
Female
2.3/5
Citi Trends Customer Service Score by Ethnicity
Citi Trends's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Citi Trends.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 2.1 | Other | 2.1 |
Citi Trends Customer Service Score by Age
Citi Trends's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Citi Trends.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
31-35 3.1 | 31-35 | 3.1 |
36-40 2 | 36-40 | 2 |
41-45 2.5 | 41-45 | 2.5 |
Citi Trends Customer Service Score by Usage
Citi Trends's Customer Service score was rated the highest by customers who have used Citi Trends's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Citi Trends Customer Service Score by Industry
Citi Trends's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Citi Trends as an Employer
2.5/5
Citi Trends has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Citi Trends scored a -32 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Citi Trends would recommend the brand to a friend. ENPS measures how likely Citi Trends employees would recommend working at Citi Trends to a friend.
Net Promoter Score
-32
NPS Score
| 27% | Promoters |
|---|---|
| 14% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 27% | Promoters |
|---|---|
| 11% | Passive |
| 62% | Detractors |
