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J.Jill
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About J.Jill's Brand

Among its major competitors, J.Jill is ranked in 4th place for NPS while Inditex is 1st, and Farfetch is 2nd.Their current market cap is $47.52M

Brand at a Glance

68%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service

J.Jill Ranking

J.Jill NPS

J.Jill's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether J.Jill's customers would recommend using the product based on a scale of -100 to 100.

J.Jill Overall NPS

0
NPS
50%Promoters
0%Passives
50%Detractors
J.Jill Overall NPS

J.Jill NPS Trend

-100
-50
0
50
100
Jul 2020
-100
Jul 2020-100
May 2021
0
May 20210
Jan 2022
33
Jan 202233
May 2022
0
May 20220

How Other Brands Compare

J.Jill is ranked #4 for NPS among its competitors. Inditex and Farfetch come in first and second, with Talbots coming in at third. Among those competitors, it is the lowest valued company behind Farfetch.

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J.Jill's Logo
J.Jill
Farfetch's Logo
Farfetch
Inditex's Logo
Inditex
Talbots' Logo
Talbots
Global Ranking#-#780#-#-
NPS046602
Valuation Updated every 24 hours for public companies$47.52M$4.62B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

J.Jill NPS vs. Competitors

Compared to its competitors, J.Jill's NPS is rated right below Talbots.

COMPANYNPS Score
Inditex
60
Farfetch
46
Talbots
2
J.Jill
0

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J.Jill Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of J.Jill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68
68%
32
32%
J.Jill Customer Loyalty

J.Jill Customer Loyalty vs. Competitors

Compared to its competitors, J.Jill's Customer Loyalty score is rated right below Inditex.

COMPANYCustomer Loyalty Score
Talbots88%
Farfetch80%
Inditex68%
J.Jill68%

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J.Jill Product Quality

3.7/5

J.Jill has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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J.Jill Product Information

J.Jill’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website
http://www.jjill.com
Company Size
1,001-5,000 Employees

J.Jill Product Quality vs. Competitors

Compared to its competitors, J.Jill's Product Quality score is rated right above Talbots, and is preceded by Inditex.

COMPANYProduct Quality Score
Farfetch4.2/5
Inditex3.8/5
J.Jill3.7/5
Talbots3.3/5

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J.Jill Pricing

J.Jill ROI & Value For Money

3.5/5

J.Jill has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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J.Jill Pricing vs. Competitors

Compared to its competitors, J.Jill's ROI score is rated right above Inditex, and is preceded by Farfetch.

COMPANYPricing Score
Farfetch4/5
J.Jill3.5/5
Inditex3.5/5
Talbots3.3/5

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J.Jill Customer Service

3.8/5

J.Jill has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About J.Jill's Customer Service

Website

http://www.jjill.com

J.Jill Customer Service vs. Competitors

Compared to its competitors, J.Jill's Customer Service score is rated right above Inditex, and is preceded by Farfetch.

COMPANYCustomer Service Score
Farfetch4.1/5
J.Jill3.8/5
Inditex3.5/5
Talbots3.2/5

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J.Jill as an Employer

2.6/5

J.Jill has a 2.6/5 stars for its overall company culture rated by their employees

  J.Jill CEO
bottom
5%
CEO of J.Jill

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

J.Jill scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of J.Jill would recommend the brand to a friend. ENPS measures how likely J.Jill employees would recommend working at J.Jill to a friend.

Net Promoter Score

0
NPS Score
50%Promoters
0%Passive
50%Detractors

Employee Net Promoter Score

-40
eNPS Score
20%Promoters
20%Passive
60%Detractors

Global Ranking Snapshot

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6
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7
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