0
NPS
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TUV Rheinland OpenSky
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About TUV Rheinland OpenSky's Brand
TUV Rheinland OpenSky offers one of the most advanced and integrated portfolio of security solutions and services for connected devices, platforms and IOT.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
TUV Rheinland OpenSky NPS
TUV Rheinland OpenSky's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether TUV Rheinland OpenSky's customers would recommend using the product based on a scale of -100 to 100.
TUV Rheinland OpenSky Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
TUV Rheinland OpenSky NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TUV Rheinland OpenSky Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of TUV Rheinland OpenSky users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TUV Rheinland OpenSky Product Quality
4/5
TUV Rheinland OpenSky has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TUV Rheinland OpenSky's overall Product Quality score rated by its users and customers.
TUV Rheinland OpenSky Product Information
TUV Rheinland OpenSky’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.tuvopensky.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
FinTech
TUV Rheinland OpenSky Pricing
TUV Rheinland OpenSky ROI & Value For Money
4/5
TUV Rheinland OpenSky has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock TUV Rheinland OpenSky's overall ROI score rated by its users and customers.
TUV Rheinland OpenSky Customer Satisfaction (CSAT)
TUV Rheinland OpenSky Customer Satisfaction (CSAT) Score
100 / 100
TUV Rheinland OpenSky has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TUV Rheinland OpenSky Customer Service
3.5/5
TUV Rheinland OpenSky has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock TUV Rheinland OpenSky's overall Customer Service score rated by its users and customers.
About TUV Rheinland OpenSky's Customer Service
Address
Tolland, CT
Website
https://www.tuvopensky.com/
TUV Rheinland OpenSky's Social Links
TUV Rheinland OpenSky as an Employer
2.2/5
TUV Rheinland OpenSky has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
TUV Rheinland OpenSky scored a 0 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of TUV Rheinland OpenSky would recommend the brand to a friend. ENPS measures how likely TUV Rheinland OpenSky employees would recommend working at TUV Rheinland OpenSky to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
