32
NPS
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Cabot Corporation
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About Cabot Corporation's Brand
Cabot Corporation is a global performance materials company, headquartered in Boston, Massachusetts.
Brand at a Glance
60%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Cabot Corporation NPS
Cabot Corporation's Net Promoter Score (NPS) is a 32 with 58% Promoters, 16% Passives, and 26% Detractors. Net Promoter Score tracks whether Cabot Corporation's customers would recommend using the product based on a scale of -100 to 100.
Cabot Corporation Overall NPS
| 58% | Promoters |
|---|---|
| 16% | Passives |
| 26% | Detractors |
Cabot Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 25 | Jun 2021 | 25 |
Apr 2022 49 | Apr 2022 | 49 |
May 2022 29 | May 2022 | 29 |
Sep 2022 22 | Sep 2022 | 22 |
Nov 2022 30 | Nov 2022 | 30 |
May 2023 36 | May 2023 | 36 |
Jun 2023 30 | Jun 2023 | 30 |
Dec 2023 27 | Dec 2023 | 27 |
Feb 2024 31 | Feb 2024 | 31 |
Mar 2024 34 | Mar 2024 | 34 |
May 2024 34 | May 2024 | 34 |
Sep 2025 30 | Sep 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cabot Corporation NPS by Ethnicity
Cabot Corporation's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Cabot Corporation Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Cabot Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cabot Corporation Customer Loyalty Score by Ethnicity
Cabot Corporation's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cabot Corporation.
100
out of 100
Asian or Pacific Islander
Cabot Corporation Product Quality
4.2/5
Cabot Corporation has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Cabot Corporation Product Information
Cabot Corporation’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.cabot-corp.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Cabot Corporation Product Quality
Cabot Corporation's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Cabot Corporation's Product Quality.
Ranked Cabot Corporation Product Quality the Highest
Cabot Corporation Product Quality Score by Ethnicity
Cabot Corporation's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cabot Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Cabot Corporation Pricing
Cabot Corporation ROI & Value For Money
3.9/5
Cabot Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Cabot Corporation ROI
Cabot Corporation's ROI score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Cabot Corporation's ROI score.
Ranked Cabot Corporation ROI the Highest
Cabot Corporation ROI Score by Ethnicity
Cabot Corporation's ROI score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cabot Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Cabot Corporation Customer Satisfaction (CSAT)
Cabot Corporation Customer Satisfaction (CSAT) Score
90 / 100
Cabot Corporation has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cabot Corporation Customer Service
4.2/5
Cabot Corporation has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Cabot Corporation's overall Customer Service score rated by its users and customers.
About Cabot Corporation's Customer Service
Address
Two Seaport Lane, Suite 1300, Boston, MA
Website
http://www.cabot-corp.com
Phone Number
6173426208
Quick Insights into Cabot Corporation Customer Service
Cabot Corporation's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked Cabot Corporation's Customer Service score.
Ranked Cabot Corporation Customer Service the Highest
Cabot Corporation Customer Service Score by Ethnicity
Cabot Corporation's Customer Service score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cabot Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Cabot Corporation as an Employer
2.8/5
Cabot Corporation has a 2.8/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Cabot Corporation scored a 32 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Cabot Corporation would recommend the brand to a friend. ENPS measures how likely Cabot Corporation employees would recommend working at Cabot Corporation to a friend.
Net Promoter Score
32
NPS Score
| 58% | Promoters |
|---|---|
| 16% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 30% | Promoters |
|---|---|
| 9% | Passive |
| 61% | Detractors |
