-55
NPS
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YRC Worldwide
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About YRC Worldwide's Brand
YRC Worldwide Inc. is a leading provider of transportation and global logistics services.
Brand at a Glance
64%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
YRC Worldwide CMO
YRC Worldwide NPS
YRC Worldwide's Net Promoter Score (NPS) is a -55 with 17% Promoters, 11% Passives, and 72% Detractors. Net Promoter Score tracks whether YRC Worldwide's customers would recommend using the product based on a scale of -100 to 100.
YRC Worldwide Overall NPS
| 17% | Promoters |
|---|---|
| 11% | Passives |
| 72% | Detractors |
YRC Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jun 2021 33 | Jun 2021 | 33 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 -15 | Feb 2022 | -15 |
Jul 2022 -25 | Jul 2022 | -25 |
Sep 2022 -33 | Sep 2022 | -33 |
Nov 2022 -27 | Nov 2022 | -27 |
Jul 2023 -38 | Jul 2023 | -38 |
Aug 2023 -51 | Aug 2023 | -51 |
Sep 2023 -54 | Sep 2023 | -54 |
Jun 2025 -56 | Jun 2025 | -56 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
YRC Worldwide NPS by Gender
YRC Worldwide's NPS was rated -100 by Male customers on Comparably.
Male
-100
YRC Worldwide's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
YRC Worldwide's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
YRC Worldwide NPS by Ethnicity
YRC Worldwide's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
YRC Worldwide Customer Reviews
Out of the 3 YRC Worldwide customer reviews 0 were positive and 3 were constructive. YRC Worldwide customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
YRC Worldwide Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of YRC Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
YRC Worldwide Customer Loyalty Score by Gender
YRC Worldwide's Customer Loyalty score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of YRC Worldwide.
Male
33%
Yes
Female
N/A
Yes
YRC Worldwide Customer Loyalty Score by Ethnicity
YRC Worldwide's Customer Loyalty score was rated 33% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of YRC Worldwide.
33
out of 100
Caucasian
YRC Worldwide Product Quality
2.6/5
YRC Worldwide has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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YRC Worldwide Product Information
YRC Worldwide’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- https://www.yrcw.com/
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into YRC Worldwide Product Quality
YRC Worldwide's Product Quality score was rated highest by Caucasian customers.
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Ranked YRC Worldwide Product Quality the Highest
YRC Worldwide Product Quality Score by Gender
YRC Worldwide's Product Quality score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of YRC Worldwide.
Male
1.6/5
Female
N/A
YRC Worldwide Product Quality Score by Ethnicity
YRC Worldwide's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of YRC Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
YRC Worldwide Pricing
YRC Worldwide ROI & Value For Money
2.4/5
YRC Worldwide has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into YRC Worldwide ROI
YRC Worldwide's ROI score was rated highest by Caucasian customers.
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Ranked YRC Worldwide ROI the Highest
YRC Worldwide ROI Score by Gender
YRC Worldwide's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
YRC Worldwide ROI Score by Ethnicity
YRC Worldwide's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of YRC Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
YRC Worldwide Customer Satisfaction (CSAT)
YRC Worldwide Customer Satisfaction (CSAT) Score
39 / 100
YRC Worldwide has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
8%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
46%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into YRC Worldwide Customer Satisfaction
YRC Worldwide's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked YRC Worldwide Customer Satisfaction the Highest
YRC Worldwide Customer Satisfaction Score by Gender
YRC Worldwide's Customer Satisfaction score was rated 25 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of YRC Worldwide.
25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
YRC Worldwide Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
YRC Worldwide's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of YRC Worldwide.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
YRC Worldwide Customer Service
2.4/5
YRC Worldwide has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About YRC Worldwide's Customer Service
Address
10990 Roe Avenue, Overland Park, KS
Website
https://www.yrcw.com/
Phone Number
913-696-6100
Quick Insights into YRC Worldwide Customer Service
YRC Worldwide's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked YRC Worldwide's Customer Service score.
Ranked YRC Worldwide Customer Service the Highest
YRC Worldwide Customer Service Score by Gender
YRC Worldwide's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of YRC Worldwide.
Male
1.5/5
Female
N/A
YRC Worldwide Customer Service Score by Ethnicity
YRC Worldwide's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of YRC Worldwide.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
YRC Worldwide as an Employer
2.2/5
YRC Worldwide has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
YRC Worldwide scored a -55 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of YRC Worldwide would recommend the brand to a friend. ENPS measures how likely YRC Worldwide employees would recommend working at YRC Worldwide to a friend.
Net Promoter Score
-55
NPS Score
| 17% | Promoters |
|---|---|
| 11% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
