15
NPS
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Bridgestone Americas
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About Bridgestone Americas' Brand
Bridgestone is a global leader in tires and rubber that is building on its expertise to provide solutions for safe and sustainable mobility. Among its major competitors, Bridgestone Americas is ranked in 4th place for NPS while Pirelli & C. is 1st, and Michelin is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Bridgestone Americas Ranking
- #3 / 4 of its competitors
Bridgestone Americas NPS
Bridgestone Americas's Net Promoter Score (NPS) is a 15 with 44% Promoters, 27% Passives, and 29% Detractors. Net Promoter Score tracks whether Bridgestone Americas's customers would recommend using the product based on a scale of -100 to 100.
Bridgestone Americas Overall NPS
| 44% | Promoters |
|---|---|
| 27% | Passives |
| 29% | Detractors |
Bridgestone Americas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 19 | Jun 2022 | 19 |
Jul 2022 18 | Jul 2022 | 18 |
Aug 2022 20 | Aug 2022 | 20 |
Oct 2022 18 | Oct 2022 | 18 |
Nov 2022 19 | Nov 2022 | 19 |
Dec 2022 17 | Dec 2022 | 17 |
Apr 2023 14 | Apr 2023 | 14 |
Jun 2023 16 | Jun 2023 | 16 |
Mar 2024 13 | Mar 2024 | 13 |
May 2024 14 | May 2024 | 14 |
May 2025 14 | May 2025 | 14 |
Nov 2025 14 | Nov 2025 | 14 |
How Other Brands Compare
Bridgestone Americas is ranked third for NPS among its competitors. Michelin and Snap-on Tools come in first and second, with Goodyear coming in at #4.
Bridgestone Americas |  Goodyear |  Michelin |  Snap-on Tools | |
| Global Ranking | #- | #193 | #290 | #340 |
| NPS | 15 | 12 | 39 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.05B | $27.04B | $13.75B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bridgestone Americas NPS by Gender
Male customers rated Bridgestone Americas's NPS 62 points higher than Female customers.
Male
28
Bridgestone Americas's NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
-34
Bridgestone Americas's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Bridgestone Americas NPS by Ethnicity
Bridgestone Americas's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Bridgestone Americas NPS by Age
Bridgestone Americas's NPS was rated 34 points by customers ages 31-35 on Comparably.
Bridgestone Americas NPS by Usage
Bridgestone Americas's NPS was rated the highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Bridgestone Americas NPS vs. Competitors
Compared to its competitors, Bridgestone Americas's NPS is rated right above Goodyear, and is preceded by Snap-on Tools.
| COMPANY | NPS Score | |
|---|---|---|
 | Pirelli & C. | 50 |
| Michelin | 39 |
| Snap-on Tools | 19 |
| Bridgestone Americas | 15 |
| Goodyear | 12 |
Bridgestone Americas Customer Reviews
Out of the 2 Bridgestone Americas customer reviews 2 were positive and 0 were constructive. Bridgestone Americas customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Bridgestone Americas Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Bridgestone Americas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Bridgestone Americas Customer Loyalty Score by Gender
Male customers rated Bridgestone Americas's Customer Loyalty score 17% higher than Female customers.
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Male
87%
Yes
Female
70%
Yes
Bridgestone Americas Customer Loyalty Score by Ethnicity
Bridgestone Americas's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Bridgestone Americas Customer Loyalty Score by Age
Bridgestone Americas's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Bridgestone Americas Customer Loyalty Score by Usage
Bridgestone Americas's Customer Loyalty score was rated the highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bridgestone Americas Customer Loyalty vs. Competitors
Compared to its competitors, Bridgestone Americas's Customer Loyalty score is rated right above Goodyear, and is preceded by Michelin.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pirelli & C. | 100% |
| Snap-on Tools | 84% |
| Michelin | 81% |
| Bridgestone Americas | 74% |
| Goodyear | 73% |
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Bridgestone Americas Product Quality
3.4/5
Bridgestone Americas has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Bridgestone Americas Product Information
Bridgestone Americas’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.bridgestone.com/
- Company Size
- 10,000+ Employees
Industry
Automotive and Transportation
Quick Insights into Bridgestone Americas Product Quality
Bridgestone Americas's Product Quality score was rated highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked Bridgestone Americas Product Quality the Highest
Ranked Bridgestone Americas Product Quality the Lowest
Bridgestone Americas Product Quality Score by Gender
Male customers rated Bridgestone Americas's Product Quality score 1.9 stars higher than Female customers.
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Male
3.5/5
Female
1.6/5
Bridgestone Americas Product Quality Score by Ethnicity
Bridgestone Americas's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Bridgestone Americas Product Quality Score by Age
Bridgestone Americas's Product Quality score was rated 2.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
Bridgestone Americas Product Quality Score by Usage
Bridgestone Americas's Product Quality score was rated the highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bridgestone Americas Product Quality vs. Competitors
Compared to its competitors, Bridgestone Americas's Product Quality score is rated right below Goodyear.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pirelli & C. | 5/5 |
| Snap-on Tools | 4.2/5 |
| Michelin | 4.1/5 |
| Goodyear | 3.6/5 |
| Bridgestone Americas | 3.4/5 |
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Bridgestone Americas Pricing
Bridgestone Americas ROI & Value For Money
3.5/5
Bridgestone Americas has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Bridgestone Americas ROI
Bridgestone Americas's ROI score was rated highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and rated lowest by customers who have used Bridgestone Americas's products/services for 1 to 2 Years.
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Ranked Bridgestone Americas ROI the Highest
Ranked Bridgestone Americas ROI the Lowest
Bridgestone Americas ROI Score by Gender
Male customers rated Bridgestone Americas's ROI score 1.6 stars higher than Female customers.
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Male
3.4/5
Female
1.8/5
Bridgestone Americas ROI Score by Ethnicity
Bridgestone Americas's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bridgestone Americas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Bridgestone Americas ROI Score by Age
Bridgestone Americas's ROI score was rated 2.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.8 | 31-35 | 2.8 |
Bridgestone Americas ROI Score by Usage
Bridgestone Americas's ROI score was rated the highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bridgestone Americas Pricing vs. Competitors
Compared to its competitors, Bridgestone Americas's ROI score is rated right above Snap-on Tools, and is preceded by Goodyear.
| COMPANY | Pricing Score | |
|---|---|---|
| Pirelli & C. | 5/5 |
| Michelin | 3.9/5 |
| Goodyear | 3.6/5 |
| Bridgestone Americas | 3.5/5 |
| Snap-on Tools | 3.4/5 |
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Bridgestone Americas Customer Satisfaction (CSAT)
Bridgestone Americas Customer Satisfaction (CSAT) Score
57 / 100
Bridgestone Americas has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
4%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bridgestone Americas Customer Satisfaction
Bridgestone Americas's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Bridgestone Americas Customer Satisfaction the Highest
Ranked Bridgestone Americas Customer Satisfaction the Lowest
Bridgestone Americas Customer Satisfaction Score by Gender
Male customers rated Bridgestone Americas's Customer Satisfaction score 17 points higher than Female customers.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Bridgestone Americas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bridgestone Americas' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Bridgestone Americas Customer Satisfaction Score by Age
Bridgestone Americas's Customer Satisfaction score was rated 66 points by customers ages 31-35 on Comparably.
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0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 66% |
Bridgestone Americas Customer Satisfaction Score by Usage
Bridgestone Americas's Customer Satisfaction score was rated the highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bridgestone Americas Customer Satisfaction vs. Competitors
Compared to its competitors, Bridgestone Americas's Customer Satisfaction score is rated right above Pirelli & C., and is preceded by Snap-on Tools.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Michelin | 76% |
| Goodyear | 76% |
| Snap-on Tools | 72% |
| Bridgestone Americas | 57% |
| Pirelli & C. | 50% |
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Bridgestone Americas Customer Service
3.5/5
Bridgestone Americas has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Bridgestone Americas's Customer Service
Address
200 4th Ave S, Nashville, TN 37201
Website
https://www.bridgestone.com/
Phone Number
(615) 937-1000
Bridgestone Americas's Social Links
Quick Insights into Bridgestone Americas Customer Service
Bridgestone Americas's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Bridgestone Americas's products/services for 1 to 2 Years.
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Ranked Bridgestone Americas Customer Service the Highest
Ranked Bridgestone Americas Customer Service the Lowest
Bridgestone Americas Customer Service Score by Gender
Female customers rated Bridgestone Americas's Customer Service score 0.1 stars higher than Male customers.
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Male
3.2/5
Female
3.3/5
Bridgestone Americas Customer Service Score by Ethnicity
Bridgestone Americas's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Bridgestone Americas Customer Service Score by Age
Bridgestone Americas's Customer Service score was rated 3.1 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.1 | 31-35 | 3.1 |
Bridgestone Americas Customer Service Score by Usage
Bridgestone Americas's Customer Service score was rated the highest by customers who have used Bridgestone Americas's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Bridgestone Americas Customer Service vs. Competitors
Compared to its competitors, Bridgestone Americas's Customer Service score is rated right below Snap-on Tools.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pirelli & C. | 5/5 |
| Michelin | 4/5 |
| Goodyear | 3.8/5 |
| Snap-on Tools | 3.6/5 |
| Bridgestone Americas | 3.5/5 |
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Bridgestone Americas as an Employer
4.5/5
Bridgestone Americas has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Bridgestone Americas scored a 15 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Bridgestone Americas would recommend the brand to a friend. ENPS measures how likely Bridgestone Americas employees would recommend working at Bridgestone Americas to a friend.
Net Promoter Score
15
NPS Score
| 44% | Promoters |
|---|---|
| 27% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 53% | Promoters |
|---|---|
| 22% | Passive |
| 25% | Detractors |
