0
NPS
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Kumho Tire USA
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About Kumho Tire USA's Brand
"Kumho Tire USA is a tire manufacturer which provides passenger, performance, light truck, competition and commercial tire products." Among its major competitors, Kumho Tire USA is ranked in 2nd place for NPS while Goodyear is 1st.
Brand at a Glance
2.5/5
Product Quality
Kumho Tire USA Ranking
- #2 / 2 of its competitors
Kumho Tire USA NPS
Kumho Tire USA's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Kumho Tire USA's customers would recommend using the product based on a scale of -100 to 100.
Kumho Tire USA Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Kumho Tire USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Kumho Tire USA is ranked second for NPS among its competitors. Goodyear comes in first.
Kumho Tire USA |  Goodyear | |
| Global Ranking | #- | #193 |
| NPS | 0 | 12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.05B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kumho Tire USA NPS vs. Competitors
Compared to its competitors, Kumho Tire USA's NPS is rated right below Goodyear.
| COMPANY | NPS Score | |
|---|---|---|
| Goodyear | 12 |
| Kumho Tire USA | 0 |
Kumho Tire USA Product Quality
2.5/5
Kumho Tire USA has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Kumho Tire USA's overall Product Quality score rated by its users and customers.
Kumho Tire USA Product Information
Kumho Tire USA’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- kumhotireusa.com/
- Company Size
- 201-500 Employees
Industry
Tech
Transportation
Kumho Tire USA Product Quality vs. Competitors
Compared to its competitors, Kumho Tire USA's Product Quality score is rated right below Goodyear.
| COMPANY | Product Quality Score | |
|---|---|---|
| Goodyear | 3.6/5 |
| Kumho Tire USA | 2.5/5 |
Unlock Kumho Tire USA Product Quality vs. Competitors Data
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Kumho Tire USA Customer Satisfaction (CSAT)
Kumho Tire USA Customer Satisfaction (CSAT) Score
100 / 100
Kumho Tire USA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kumho Tire USA Customer Satisfaction vs. Competitors
Compared to its competitors, Kumho Tire USA's Customer Satisfaction score is rated right above Goodyear.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kumho Tire USA | 100% |
| Goodyear | 76% |
Unlock Kumho Tire USA Customer Satisfaction vs. Competitors Data
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Kumho Tire USA as an Employer
3.4/5
Kumho Tire USA has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Kumho Tire USA scored a 0 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Kumho Tire USA would recommend the brand to a friend. ENPS measures how likely Kumho Tire USA employees would recommend working at Kumho Tire USA to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
