72
NPS
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Sappi
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About Sappi's Brand
Provider of wood pulp, paper pulp and paper-based services to its direct and indirect customer. The Company is a producer of coated fine paper used in books, brochures, magazines, catalogs and many other print applications. Among its major competitors, Sappi is ranked in 1st place for NPS while Mondi Group is 2nd, and Sasol Ltd. is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Sappi Ranking
- #1 / 4 of its competitors
Sappi NPS
Sappi's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Sappi's customers would recommend using the product based on a scale of -100 to 100.
Sappi Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Sappi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 50 | Jan 2024 | 50 |
Mar 2024 60 | Mar 2024 | 60 |
Apr 2024 67 | Apr 2024 | 67 |
Jun 2024 71 | Jun 2024 | 71 |
How Other Brands Compare
Sappi is ranked first for NPS among its competitors. Mondi Group and Sasol Ltd. come in second and third, with enso coming in at #4.
Sappi |  Sasol Ltd. |  Mondi Group |  enso | |
| Global Ranking | #- | #873 | #- | #- |
| NPS | 72 | 41 | 49 | - |
| Valuation Updated every 24 hours for public companies | - | $9.46B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sappi NPS vs. Competitors
Compared to its competitors, Sappi's NPS is rated right above Mondi Group.
| COMPANY | NPS Score | |
|---|---|---|
| Sappi | 72 |
| Mondi Group | 49 |
| Sasol Ltd. | 41 |
| enso | N/A |
Sappi Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Sappi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sappi Customer Loyalty vs. Competitors
Compared to its competitors, Sappi's Customer Loyalty score is rated right above enso, and is preceded by Mondi Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sasol Ltd. | 87% |
| Mondi Group | 85% |
| Sappi | 76% |
| enso | N/A |
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Sappi Product Quality
3.8/5
Sappi has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Sappi Product Information
Sappi’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.sappi.com
- Company Size
- 10,000+ Employees
Sappi Product Quality vs. Competitors
Compared to its competitors, Sappi's Product Quality score is rated right above enso, and is preceded by Mondi Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sasol Ltd. | 4.4/5 |
| Mondi Group | 4.2/5 |
| Sappi | 3.8/5 |
| enso | N/A |
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Sappi Pricing
Sappi ROI & Value For Money
4.2/5
Sappi has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Sappi Pricing vs. Competitors
Compared to its competitors, Sappi's ROI score is rated right above Mondi Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Sappi | 4.2/5 |
| Mondi Group | 4.1/5 |
| Sasol Ltd. | 4/5 |
| enso | N/A |
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Sappi Customer Satisfaction (CSAT)
Sappi Customer Satisfaction (CSAT) Score
80 / 100
Sappi has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sappi Customer Satisfaction vs. Competitors
Compared to its competitors, Sappi's Customer Satisfaction score is rated right above enso, and is preceded by Sasol Ltd..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mondi Group | 91% |
| Sasol Ltd. | 90% |
| Sappi | 80% |
| enso | 0% |
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Sappi Customer Service
4.3/5
Sappi has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Sappi's Customer Service
Address
48 Ameshoff Street, Johannesburg, 2001
Website
www.sappi.com
Phone Number
7
Sappi Customer Service vs. Competitors
Compared to its competitors, Sappi's Customer Service score is rated right above Mondi Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sappi | 4.3/5 |
| Mondi Group | 4.2/5 |
| Sasol Ltd. | 4.2/5 |
| enso | N/A |
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Sappi as an Employer
3.0/5
Sappi has a 3.0/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Sappi scored a 72 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Sappi would recommend the brand to a friend. ENPS measures how likely Sappi employees would recommend working at Sappi to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
