Mondi Group NPS & Customer Reviews

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Mondi Group

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Mondi Group

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About Mondi Group's Brand

Mondi is a leading global packaging and paper group employing around 26,000 people across more than 30 countries. We are contributing to a better world by making innovative solutions using paper where possible, plastic when useful. Among its major competitors, Mondi Group is ranked in 3rd place for NPS while Smurfit Kappa Group is 1st, and Sappi is 2nd.

Brand at a Glance

85%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.2/5

Customer Service

Mondi Group Ranking

^#3 / 4 of its competitors

Mondi Group NPS

Mondi Group's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Mondi Group's customers would recommend using the product based on a scale of -100 to 100.

Mondi Group Overall NPS

NPS

66%	Promoters
17%	Passives
17%	Detractors

Mondi Group NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 -100	Oct 2022	-100
Dec 2022 -50	Dec 2022	-50
Feb 2023 0	Feb 2023	0
Mar 2023 0	Mar 2023	0
Apr 2023 17	Apr 2023	17
Nov 2023 29	Nov 2023	29
Dec 2023 25	Dec 2023	25
Mar 2024 33	Mar 2024	33
Apr 2024 40	Apr 2024	40
Jan 2025 45	Jan 2025	45
Oct 2025 49	Oct 2025	49

How Other Brands Compare

Mondi Group is ranked third for NPS among its competitors. Smurfit Kappa Group and Sappi come in first and second, with International Paper coming in at #4.

	Mondi Group	International Paper	Smurfit Kappa Group	Sappi
Global Ranking	#-	#844	#-	#-
NPS	49	31	100	72

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Mondi Group NPS vs. Competitors

Compared to its competitors, Mondi Group's NPS is rated right above International Paper, and is preceded by Sappi.

COMPANY		NPS Score
	Smurfit Kappa Group	100
	Sappi	72
	Mondi Group	49
	International Paper	31
	DS Smith	0
	enso	N/A
	Graphic Packaging	-4

Mondi Group Customer Reviews

Mondi Group Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Mondi Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

Mondi Group Customer Loyalty vs. Competitors

Compared to its competitors, Mondi Group's Customer Loyalty score is rated right above Sappi, and is preceded by DS Smith.

COMPANY		Customer Loyalty Score
	DS Smith	100%
	Mondi Group	85%
	Sappi	76%
	Graphic Packaging	75%
	International Paper	74%
	Smurfit Kappa Group	55%
	enso	N/A

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Mondi Group Product Quality

4.2/5

Mondi Group has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Mondi Group Product Information

Mondi Group’s product quality score is a 4.2 out of 5 as rated by its users and customers.

Website: https://www.mondigroup.com

Company Size: 10,000+ Employees

Industry

Paper and Forest Products

Mondi Group Product Quality vs. Competitors

Compared to its competitors, Mondi Group's Product Quality score is rated right above International Paper.

COMPANY		Product Quality Score
	Mondi Group	4.2/5
	International Paper	4.1/5
	Smurfit Kappa Group	3.8/5
	Sappi	3.8/5
	Graphic Packaging	3.4/5
	DS Smith	3.2/5
	enso	N/A

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Mondi Group Pricing

Mondi Group ROI & Value For Money

4.1/5

Mondi Group has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Mondi Group Pricing vs. Competitors

Compared to its competitors, Mondi Group's ROI score is rated right above Graphic Packaging, and is preceded by International Paper.

COMPANY		Pricing Score
	Smurfit Kappa Group	4.7/5
	Sappi	4.2/5
	International Paper	4.2/5
	Mondi Group	4.1/5
	Graphic Packaging	3.3/5
	DS Smith	2.7/5
	enso	N/A

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Mondi Group Customer Satisfaction (CSAT)

Mondi Group Customer Satisfaction (CSAT) Score

91 / 100

Mondi Group has an overall Customer Satisfaction score of 91 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	55%
Satisfied	36%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

55%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Mondi Group Customer Satisfaction vs. Competitors

Compared to its competitors, Mondi Group's Customer Satisfaction score is rated right above Sappi, and is preceded by Smurfit Kappa Group.

COMPANY		Customer Satisfaction (CSAT) Score
	Smurfit Kappa Group	100%
	Mondi Group	91%
	Sappi	80%
	International Paper	68%
	Graphic Packaging	61%
	DS Smith	50%
	enso	0%

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Mondi Group Customer Service

4.2/5

Mondi Group has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Mondi Group's Customer Service

Address

Marxergasse 4A, Vienna, 1030 Austria

Website

https://www.mondigroup.com

Mondi Group's Social Links

Mondi Group Customer Service vs. Competitors

Compared to its competitors, Mondi Group's Customer Service score is rated right above International Paper, and is preceded by Sappi.

COMPANY		Customer Service Score
	Smurfit Kappa Group	4.5/5
	Sappi	4.3/5
	Mondi Group	4.2/5
	International Paper	4.1/5
	DS Smith	4/5
	Graphic Packaging	3.4/5
	enso	N/A

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Mondi Group as an Employer

4.7/5

Mondi Group has a 4.7/5 stars for its overall company culture rated by their employees

top

CEO of Mondi Group

Andrew King

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Mondi Group scored a 49 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Mondi Group would recommend the brand to a friend. ENPS measures how likely Mondi Group employees would recommend working at Mondi Group to a friend.

Net Promoter Score

NPS Score

66%	Promoters
17%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
30%	Passive
15%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail