-37
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Portland General Electric Company
Marketing or Exec? Claim Your Free Account
About Portland General Electric Company's Brand
Among its major competitors, Portland General Electric Company is ranked in 8th place for NPS while NW Natural is 1st, and Bonneville Power Administration is 2nd.Their current market cap is $4.77B
Brand at a Glance
66%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Portland General Electric Company Ranking
- #3 / 4 of its competitors
Portland General Electric Company NPS
Portland General Electric Company's Net Promoter Score (NPS) is a -37 with 21% Promoters, 21% Passives, and 58% Detractors. Net Promoter Score tracks whether Portland General Electric Company's customers would recommend using the product based on a scale of -100 to 100.
Portland General Electric Company Overall NPS
| 21% | Promoters |
|---|---|
| 21% | Passives |
| 58% | Detractors |
Portland General Electric Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 66 | Jun 2021 | 66 |
Feb 2022 50 | Feb 2022 | 50 |
May 2022 60 | May 2022 | 60 |
Aug 2022 50 | Aug 2022 | 50 |
Feb 2023 27 | Feb 2023 | 27 |
Mar 2023 38 | Mar 2023 | 38 |
Jan 2024 0 | Jan 2024 | 0 |
Feb 2024 -22 | Feb 2024 | -22 |
Mar 2024 -25 | Mar 2024 | -25 |
Apr 2024 -30 | Apr 2024 | -30 |
Nov 2024 -33 | Nov 2024 | -33 |
Aug 2025 -36 | Aug 2025 | -36 |
How Other Brands Compare
Portland General Electric Company is ranked third for NPS among its competitors. Entergy and FirstEnergy come in first and second, with Puget Energy coming in at #4. Among those competitors, it is the third most valued company behind Entergy.
Portland General Electric Company |  Entergy |  FirstEnergy |  Puget Energy | |
| Global Ranking | #- | #847 | #- | #- |
| NPS | -37 | 21 | -15 | - |
| Valuation Updated every 24 hours for public companies | $4.77B | $20.03B | $18.66B | $325.32M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Portland General Electric Company NPS by Gender
Male customers rated Portland General Electric Company's NPS 40 points higher than Female customers.
Male
-60
Portland General Electric Company's NPS was rated -60 by Male customers on Comparably.
0%
Promoters
40%
Passives
60%
Detractors
Female
-100
Portland General Electric Company's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Portland General Electric Company NPS by Ethnicity
Portland General Electric Company's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -67 | Other | -67 |
Portland General Electric Company NPS by Usage
Portland General Electric Company's NPS was rated -100 points by customers who have used Portland General Electric Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Portland General Electric Company NPS vs. Competitors
Compared to its competitors, Portland General Electric Company's NPS is rated right below PacifiCorp.
| COMPANY | NPS Score | |
|---|---|---|
 | NW Natural | 31 |
 | Bonneville Power Administration | 29 |
| Entergy | 21 |
 | Avista | 0 |
 | Westar Energy | 0 |
| FirstEnergy | -15 |
 | PacifiCorp | -30 |
| Portland General Electric Company | -37 |
Portland General Electric Company Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Portland General Electric Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Portland General Electric Company Customer Loyalty Score by Gender
Male customers rated Portland General Electric Company's Customer Loyalty score 24% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Portland General Electric Company.
Male
64%
Yes
Female
40%
Yes
Portland General Electric Company Customer Loyalty Score by Ethnicity
Portland General Electric Company's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Portland General Electric Company.
40
out of 100
Caucasian
70
out of 100
Other
Portland General Electric Company Customer Loyalty Score by Usage
Portland General Electric Company's Customer Loyalty score was rated 28% by customers who have used Portland General Electric Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Portland General Electric Company Customer Loyalty vs. Competitors
Compared to its competitors, Portland General Electric Company's Customer Loyalty score is rated right above Westar Energy, and is preceded by PacifiCorp.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Avista | 90% |
| NW Natural | 87% |
| Bonneville Power Administration | 85% |
| Entergy | 84% |
| FirstEnergy | 78% |
| PacifiCorp | 75% |
| Portland General Electric Company | 66% |
| Westar Energy | 55% |
Unlock Portland General Electric Company Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Portland General Electric Company Customer Loyalty vs. Competitors data and gain insights into your customers today.
Portland General Electric Company Product Quality
2.7/5
Portland General Electric Company has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Portland General Electric Company's overall Product Quality score rated by its users and customers.
Portland General Electric Company Product Information
Portland General Electric Company’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Portland General Electric Company Product Quality
Portland General Electric Company's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Portland General Electric Company's Product Quality.
Ranked Portland General Electric Company Product Quality the Highest
Ranked Portland General Electric Company Product Quality the Lowest
Portland General Electric Company Product Quality Score by Gender
Male customers rated Portland General Electric Company's Product Quality score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Portland General Electric Company.
Male
2.7/5
Female
1.5/5
Portland General Electric Company Product Quality Score by Ethnicity
Portland General Electric Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Portland General Electric Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Other 1.6 | Other | 1.6 |
Portland General Electric Company Product Quality Score by Usage
Portland General Electric Company's Product Quality score was rated 1.5 stars by customers who have used Portland General Electric Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Portland General Electric Company Product Quality vs. Competitors
Compared to its competitors, Portland General Electric Company's Product Quality score is rated right above PacifiCorp, and is preceded by FirstEnergy.
| COMPANY | Product Quality Score | |
|---|---|---|
| NW Natural | 4.2/5 |
| Bonneville Power Administration | 4.2/5 |
| Avista | 3.8/5 |
| Entergy | 3.5/5 |
| Westar Energy | 3.2/5 |
| FirstEnergy | 3/5 |
| Portland General Electric Company | 2.7/5 |
| PacifiCorp | 2.4/5 |
Unlock Portland General Electric Company Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Portland General Electric Company Product Quality vs. Competitors data and gain insights into your customers today.
Portland General Electric Company Pricing
Portland General Electric Company ROI & Value For Money
2.5/5
Portland General Electric Company has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Portland General Electric Company's overall ROI score rated by its users and customers.
Quick Insights into Portland General Electric Company ROI
Portland General Electric Company's ROI score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Portland General Electric Company's ROI score.
Ranked Portland General Electric Company ROI the Highest
Ranked Portland General Electric Company ROI the Lowest
Portland General Electric Company ROI Score by Gender
Male customers rated Portland General Electric Company's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Portland General Electric Company.
Male
2/5
Female
1.5/5
Portland General Electric Company ROI Score by Ethnicity
Portland General Electric Company's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Portland General Electric Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Portland General Electric Company ROI Score by Usage
Portland General Electric Company's ROI score was rated 1.5 stars by customers who have used Portland General Electric Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Portland General Electric Company Pricing vs. Competitors
Compared to its competitors, Portland General Electric Company's ROI score is rated right below PacifiCorp.
| COMPANY | Pricing Score | |
|---|---|---|
| NW Natural | 4/5 |
| Bonneville Power Administration | 4/5 |
| Entergy | 3.6/5 |
| Avista | 3/5 |
| Westar Energy | 2.7/5 |
| FirstEnergy | 2.7/5 |
| PacifiCorp | 2.5/5 |
| Portland General Electric Company | 2.5/5 |
Unlock Portland General Electric Company ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Portland General Electric Company ROI vs. Competitors data and gain insights into your customers today.
Portland General Electric Company Customer Satisfaction (CSAT)
Portland General Electric Company Customer Satisfaction (CSAT) Score
34 / 100
Portland General Electric Company has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
27%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Portland General Electric Company Customer Satisfaction
Portland General Electric Company's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Portland General Electric Company's Customer Satisfaction.
Ranked Portland General Electric Company Customer Satisfaction the Highest
Ranked Portland General Electric Company Customer Satisfaction the Lowest
Portland General Electric Company Customer Satisfaction Score by Gender
Male customers rated Portland General Electric Company's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Portland General Electric Company.
40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Portland General Electric Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Portland General Electric Company's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Portland General Electric Company.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Portland General Electric Company's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Portland General Electric Company.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Portland General Electric Company Customer Satisfaction Score by Usage
Portland General Electric Company's Customer Satisfaction score was rated 0 points by customers who have used Portland General Electric Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Portland General Electric Company Customer Satisfaction vs. Competitors
Compared to its competitors, Portland General Electric Company's Customer Satisfaction score is rated right below PacifiCorp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bonneville Power Administration | 100% |
| NW Natural | 84% |
| Avista | 83% |
| Entergy | 65% |
| FirstEnergy | 59% |
| Westar Energy | 50% |
| PacifiCorp | 39% |
| Portland General Electric Company | 34% |
Unlock Portland General Electric Company Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Portland General Electric Company Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Portland General Electric Company Customer Service
2.7/5
Portland General Electric Company has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Portland General Electric Company's overall Customer Service score rated by its users and customers.
About Portland General Electric Company's Customer Service
Website
http://www.portlandgeneral.com
Quick Insights into Portland General Electric Company Customer Service
Portland General Electric Company's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Portland General Electric Company's Customer Service score.
Ranked Portland General Electric Company Customer Service the Highest
Ranked Portland General Electric Company Customer Service the Lowest
Portland General Electric Company Customer Service Score by Gender
Male customers rated Portland General Electric Company's Customer Service score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Portland General Electric Company.
Male
2.5/5
Female
1.5/5
Portland General Electric Company Customer Service Score by Ethnicity
Portland General Electric Company's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Portland General Electric Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.8 | Other | 1.8 |
Portland General Electric Company Customer Service Score by Usage
Portland General Electric Company's Customer Service score was rated 1.5 stars by customers who have used Portland General Electric Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Portland General Electric Company Customer Service vs. Competitors
Compared to its competitors, Portland General Electric Company's Customer Service score is rated right above Westar Energy, and is preceded by PacifiCorp.
| COMPANY | Customer Service Score | |
|---|---|---|
| NW Natural | 4/5 |
| Bonneville Power Administration | 3.9/5 |
| Entergy | 3.7/5 |
| Avista | 3.4/5 |
| FirstEnergy | 2.9/5 |
| PacifiCorp | 2.7/5 |
| Portland General Electric Company | 2.7/5 |
| Westar Energy | 2.5/5 |
Unlock Portland General Electric Company Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Portland General Electric Company Customer Service vs. Competitors data and gain insights into your customers today.
Portland General Electric Company as an Employer
2.6/5
Portland General Electric Company has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Portland General Electric Company
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Portland General Electric Company scored a -37 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Portland General Electric Company would recommend the brand to a friend. ENPS measures how likely Portland General Electric Company employees would recommend working at Portland General Electric Company to a friend.
Net Promoter Score
-37
NPS Score
| 21% | Promoters |
|---|---|
| 21% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
