PacifiCorp NPS & Customer Reviews

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PacifiCorp

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PacifiCorp

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About PacifiCorp's Brand

PacifiCorp is an electric power company in the northwestern United States. Among its major competitors, PacifiCorp is ranked in 5th place for NPS while Exelon Corporation is 1st, and Avista is 2nd.

Brand at a Glance

75%

Customer Loyalty

2.4/5

Product Quality

2.5/5

Pricing

2.7/5

Customer Service

PacifiCorp Ranking

^#3 / 4 of its competitors

PacifiCorp NPS

PacifiCorp's Net Promoter Score (NPS) is a -30 with 27% Promoters, 16% Passives, and 57% Detractors. Net Promoter Score tracks whether PacifiCorp's customers would recommend using the product based on a scale of -100 to 100.

PacifiCorp Overall NPS

-30

NPS

27%	Promoters
16%	Passives
57%	Detractors

PacifiCorp NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 -32	Aug 2024	-32
Oct 2024 -33	Oct 2024	-33
Nov 2024 -35	Nov 2024	-35
Dec 2024 -34	Dec 2024	-34
Jan 2025 -37	Jan 2025	-37
Feb 2025 -33	Feb 2025	-33
Mar 2025 -36	Mar 2025	-36
Apr 2025 -36	Apr 2025	-36
May 2025 -35	May 2025	-35
Jul 2025 -35	Jul 2025	-35
Aug 2025 -33	Aug 2025	-33
Nov 2025 -31	Nov 2025	-31

How Other Brands Compare

PacifiCorp is ranked third for NPS among its competitors. Exelon Corporation and Staples come in first and second, with IDACORP coming in at #4.

	PacifiCorp	Staples	Exelon Corporation	IDACORP
Global Ranking	#-	#318	#586	#-
NPS	-30	-20	21	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	-	$42.89B	$5.34B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PacifiCorp NPS by Gender

Female customers rated PacifiCorp's NPS 10 points higher than Male customers.

Male

-60

PacifiCorp's NPS was rated -60 by Male customers on Comparably.

20%

Promoters

Passives

80%

Detractors

Female

-50

PacifiCorp's NPS was rated -50 by Female customers on Comparably.

25%

Promoters

Passives

75%

Detractors

PacifiCorp NPS by Ethnicity

PacifiCorp's NPS was rated -46 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -46	Caucasian	-46

PacifiCorp NPS by Age

PacifiCorp's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

36-40

100%

66+

25%

75%

PacifiCorp NPS by Usage

PacifiCorp's NPS was rated the highest by customers who have used PacifiCorp's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -80	2 to 5 Years	-80
5 to 10 Years -100	5 to 10 Years	-100
Over 10 Years -12	Over 10 Years	-12

PacifiCorp NPS vs. Competitors

Compared to its competitors, PacifiCorp's NPS is rated right above NorthWestern Energy, and is preceded by Staples.

COMPANY		NPS Score
	Exelon Corporation	21
	Avista	0
	Avanoo	N/A
	Puget Sound Energy	-5
	Staples	-20
	PacifiCorp	-30
	NorthWestern Energy	-50

PacifiCorp Customer Reviews

Out of the 5 PacifiCorp customer reviews 3 were positive and 2 were constructive. PacifiCorp customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

PacifiCorp Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of PacifiCorp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

PacifiCorp Customer Loyalty Score by Gender

Male customers rated PacifiCorp's Customer Loyalty score 4% higher than Female customers.

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Male

82%

Yes

Female

78%

Yes

PacifiCorp Customer Loyalty Score by Ethnicity

PacifiCorp's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

PacifiCorp Customer Loyalty Score by Age

PacifiCorp's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 70%	36-40	70%
66+ 78%	66+	78%

PacifiCorp Customer Loyalty Score by Usage

PacifiCorp's Customer Loyalty score was rated the highest by customers who have used PacifiCorp's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	46%
5 to 10 Years	100%
Over 10 Years	90%

PacifiCorp Customer Loyalty Score by Industry

PacifiCorp's Customer Loyalty score was rated 100% by Utilities industry customers.

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Utilities	100%

PacifiCorp Customer Loyalty vs. Competitors

Compared to its competitors, PacifiCorp's Customer Loyalty score is rated right above Staples, and is preceded by Exelon Corporation.

COMPANY		Customer Loyalty Score
	Avista	90%
	Puget Sound Energy	80%
	Exelon Corporation	77%
	PacifiCorp	75%
	Staples	71%
	NorthWestern Energy	68%
	Avanoo	N/A

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PacifiCorp Product Quality

2.4/5

PacifiCorp has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.

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PacifiCorp Product Information

PacifiCorp’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Utilities industry rated PacifiCorp's product the highest.

Website: https://www.pacificorp.com/index.html

Company Size: 5,001-10,000 Employees

Industry

Tech

Energy

Hardware and Devices

Quick Insights into PacifiCorp Product Quality

PacifiCorp's Product Quality score was rated highest by customers who have used PacifiCorp's products/services for Over 10 Years, and rated lowest by customers who have used PacifiCorp's products/services for 5 to 10 Years.

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Ranked PacifiCorp Product Quality the Highest

Over 10 Years	3.1
66+	2.5
Caucasian	2.3

Ranked PacifiCorp Product Quality the Lowest

Female	1.9
36-40	1.5
5 to 10 Years	1.5

PacifiCorp Product Quality Score by Gender

Male customers rated PacifiCorp's Product Quality score 0.3 stars higher than Female customers.

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Male

2.2/5

Female

1.9/5

PacifiCorp Product Quality Score by Ethnicity

PacifiCorp's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3

PacifiCorp Product Quality Score by Age

PacifiCorp's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 1.5	36-40	1.5
66+ 2.5	66+	2.5

PacifiCorp Product Quality Score by Usage

PacifiCorp's Product Quality score was rated the highest by customers who have used PacifiCorp's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	3.1

PacifiCorp Product Quality Score by Industry

PacifiCorp's Product Quality score was rated 2.3 stars by Utilities industry customers.

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Utilities	2.3

PacifiCorp Product Quality vs. Competitors

Compared to its competitors, PacifiCorp's Product Quality score is rated right above Avanoo, and is preceded by Staples.

COMPANY		Product Quality Score
	Avista	3.8/5
	Exelon Corporation	3.5/5
	NorthWestern Energy	3.5/5
	Puget Sound Energy	3.2/5
	Staples	3/5
	PacifiCorp	2.4/5
	Avanoo	N/A

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PacifiCorp Pricing

PacifiCorp ROI & Value For Money

2.5/5

PacifiCorp has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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PacifiCorp Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Utilities industry.

Quick Insights into PacifiCorp ROI

PacifiCorp's ROI score was rated highest by customers who have used PacifiCorp's products/services for Over 10 Years, and rated lowest by customers who have used PacifiCorp's products/services for 5 to 10 Years.

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Ranked PacifiCorp ROI the Highest

Over 10 Years	2.5
Female	2.1
Utilities	2.1

Ranked PacifiCorp ROI the Lowest

Male	1.8
36-40	1.5
5 to 10 Years	1.5

PacifiCorp ROI Score by Gender

Female customers rated PacifiCorp's ROI score 0.3 stars higher than Male customers.

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Male

1.8/5

Female

2.1/5

PacifiCorp ROI Score by Ethnicity

PacifiCorp's ROI score was rated 1.9 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9

PacifiCorp ROI Score by Age

PacifiCorp's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 1.5	36-40	1.5
66+ 1.9	66+	1.9

PacifiCorp ROI Score by Usage

PacifiCorp's ROI score was rated the highest by customers who have used PacifiCorp's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	2.5

PacifiCorp ROI Score by Industry

PacifiCorp's ROI score was rated 2.1 stars by Utilities industry customers.

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Utilities	2.1

PacifiCorp Pricing vs. Competitors

Compared to its competitors, PacifiCorp's ROI score is rated right above Avanoo, and is preceded by Staples.

COMPANY		Pricing Score
	Exelon Corporation	3.7/5
	NorthWestern Energy	3.4/5
	Puget Sound Energy	3.1/5
	Avista	3/5
	Staples	2.9/5
	PacifiCorp	2.5/5
	Avanoo	N/A

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PacifiCorp Customer Satisfaction (CSAT)

PacifiCorp Customer Satisfaction (CSAT) Score

39 / 100

PacifiCorp has an overall Customer Satisfaction score of 39 rated by its users and customers.

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Very Satisfied	14%
Satisfied	25%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	9%
Very Dissatisfied	32%

Very Satisfied

14%

Satisfied

25%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

32%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PacifiCorp Customer Satisfaction

PacifiCorp's Customer Satisfaction score was rated highest by customers who have used PacifiCorp's products/services for Over 10 Years, and rated lowest by customers who have used PacifiCorp's products/services for 2 to 5 Years.

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Ranked PacifiCorp Customer Satisfaction the Highest

Over 10 Years	56%
66+	50%
Female	50%

Ranked PacifiCorp Customer Satisfaction the Lowest

Male	40%
36-40	33%
2 to 5 Years	0%

PacifiCorp Customer Satisfaction Score by Gender

Female customers rated PacifiCorp's Customer Satisfaction score 10 points higher than Male customers.

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40 / 100

Male

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	40%

50 / 100

Female

	Very Satisfied	12%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	50%

PacifiCorp Customer Satisfaction Score by Ethnicity

Caucasian
47%

CSAT according to Caucasian

PacifiCorp's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.

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47 / 100

Very Satisfied	20%
Satisfied	27%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

27%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

40%

PacifiCorp Customer Satisfaction Score by Age

PacifiCorp's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

36-40

33%

66+

50%

PacifiCorp Customer Satisfaction Score by Usage

PacifiCorp's Customer Satisfaction score was rated the highest by customers who have used PacifiCorp's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	0
5 to 10 Years	50
Over 10 Years	56

PacifiCorp Customer Satisfaction Score by Industry

PacifiCorp's Customer Satisfaction score was rated 33 points by Utilities industry customers.

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	"title": "PacifiCorp Customer Satisfaction Score by Industry",
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			"label": "Utilities",
			"groupId": 568,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "PacifiCorp's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
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Utilities	33

PacifiCorp Customer Satisfaction vs. Competitors

Compared to its competitors, PacifiCorp's Customer Satisfaction score is rated right above Avanoo, and is preceded by Staples.

COMPANY		Customer Satisfaction (CSAT) Score
	Avista	83%
	NorthWestern Energy	67%
	Exelon Corporation	65%
	Puget Sound Energy	53%
	Staples	47%
	PacifiCorp	39%
	Avanoo	0%

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PacifiCorp Customer Service

2.7/5

PacifiCorp has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About PacifiCorp's Customer Service

Address

825 NE Multnomah Street, Portland, OR 97232

Website

https://www.pacificorp.com/index.html

Phone Number

1(888)221-7070

Quick Insights into PacifiCorp Customer Service

PacifiCorp's Customer Service score was rated highest by customers who have used PacifiCorp's products/services for Over 10 Years, and rated lowest by customers who have used PacifiCorp's products/services for 2 to 5 Years.

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Ranked PacifiCorp Customer Service the Highest

Over 10 Years	3
66+	2.6
Caucasian	2.4

Ranked PacifiCorp Customer Service the Lowest

Female	2.1
36-40	1.6
2 to 5 Years	1.5

PacifiCorp Customer Service Score by Gender

Male customers rated PacifiCorp's Customer Service score 0.2 stars higher than Female customers.

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Male

2.3/5

Female

2.1/5

PacifiCorp Customer Service Score by Ethnicity

PacifiCorp's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4

PacifiCorp Customer Service Score by Age

PacifiCorp's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
36-40 1.6	36-40	1.6
66+ 2.6	66+	2.6

PacifiCorp Customer Service Score by Usage

PacifiCorp's Customer Service score was rated the highest by customers who have used PacifiCorp's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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2 to 5 Years	1.5
5 to 10 Years	1.9
Over 10 Years	3

PacifiCorp Customer Service Score by Industry

PacifiCorp's Customer Service score was rated 2.1 stars by Utilities industry customers.

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Utilities	2.1

PacifiCorp Customer Service vs. Competitors

Compared to its competitors, PacifiCorp's Customer Service score is rated right above Avanoo, and is preceded by Staples.

COMPANY		Customer Service Score
	Exelon Corporation	3.6/5
	Avista	3.4/5
	NorthWestern Energy	3.3/5
	Puget Sound Energy	3.1/5
	Staples	2.7/5
	PacifiCorp	2.7/5
	Avanoo	N/A

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PacifiCorp as an Employer

2.5/5

PacifiCorp has a 2.5/5 stars for its overall company culture rated by their employees

bottom

CEO of PacifiCorp

Gregory Abel

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PacifiCorp scored a -30 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of PacifiCorp would recommend the brand to a friend. ENPS measures how likely PacifiCorp employees would recommend working at PacifiCorp to a friend.

Net Promoter Score

-30

NPS Score

27%	Promoters
16%	Passive
57%	Detractors

Employee Net Promoter Score

-47

eNPS Score

24%	Promoters
5%	Passive
71%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail