-5
NPS
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Puget Sound Energy
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About Puget Sound Energy's Brand
Brand at a Glance
80%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
Puget Sound Energy NPS
Puget Sound Energy's Net Promoter Score (NPS) is a -5 with 37% Promoters, 21% Passives, and 42% Detractors. Net Promoter Score tracks whether Puget Sound Energy's customers would recommend using the product based on a scale of -100 to 100.
Puget Sound Energy Overall NPS
| 37% | Promoters |
|---|---|
| 21% | Passives |
| 42% | Detractors |
Puget Sound Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -8 | Jul 2022 | -8 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 -8 | Feb 2023 | -8 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 5 | Jun 2023 | 5 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 -6 | Feb 2024 | -6 |
May 2024 0 | May 2024 | 0 |
Jun 2025 3 | Jun 2025 | 3 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 -5 | Oct 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Puget Sound Energy NPS by Gender
Puget Sound Energy's NPS was rated -40 by Male customers on Comparably.
Male
-40
Puget Sound Energy's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
N/A
Puget Sound Energy's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Puget Sound Energy NPS by Ethnicity
Puget Sound Energy's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Puget Sound Energy NPS by Age
Puget Sound Energy's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Puget Sound Energy NPS by Usage
Puget Sound Energy's NPS was rated -51 points by customers who have used Puget Sound Energy's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -51 | Over 10 Years | -51 |
Puget Sound Energy Customer Reviews
Out of the 2 Puget Sound Energy customer reviews 1 was positive and 1 was constructive. Puget Sound Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Puget Sound Energy Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Puget Sound Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Puget Sound Energy Customer Loyalty Score by Gender
Puget Sound Energy's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Puget Sound Energy Customer Loyalty Score by Ethnicity
Puget Sound Energy's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Puget Sound Energy.
100
out of 100
Caucasian
Puget Sound Energy Customer Loyalty Score by Age
Puget Sound Energy's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Puget Sound Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
66+ 100% | 66+ | 100% |
Puget Sound Energy Customer Loyalty Score by Usage
Puget Sound Energy's Customer Loyalty score was rated 85% by customers who have used Puget Sound Energy's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Puget Sound Energy Product Quality
3.2/5
Puget Sound Energy has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Puget Sound Energy Product Information
Puget Sound Energy’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.pse.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Puget Sound Energy Product Quality
Puget Sound Energy's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked Puget Sound Energy Product Quality the Highest
Ranked Puget Sound Energy Product Quality the Lowest
Puget Sound Energy Product Quality Score by Gender
Puget Sound Energy's Product Quality score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Puget Sound Energy Product Quality Score by Ethnicity
Puget Sound Energy's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Puget Sound Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Puget Sound Energy Product Quality Score by Age
Puget Sound Energy's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Puget Sound Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
66+ 2 | 66+ | 2 |
Puget Sound Energy Product Quality Score by Usage
Puget Sound Energy's Product Quality score was rated 2.5 stars by customers who have used Puget Sound Energy's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Puget Sound Energy Pricing
Puget Sound Energy ROI & Value For Money
3.1/5
Puget Sound Energy has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Puget Sound Energy ROI
Puget Sound Energy's ROI score was rated highest by Caucasian customers, and rated lowest by customers ages 51-55.
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Ranked Puget Sound Energy ROI the Highest
Ranked Puget Sound Energy ROI the Lowest
Puget Sound Energy ROI Score by Gender
Puget Sound Energy's ROI score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
Puget Sound Energy ROI Score by Ethnicity
Puget Sound Energy's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Puget Sound Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Puget Sound Energy ROI Score by Age
Puget Sound Energy's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Puget Sound Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
66+ 2.6 | 66+ | 2.6 |
Puget Sound Energy ROI Score by Usage
Puget Sound Energy's ROI score was rated 2.6 stars by customers who have used Puget Sound Energy's products/services for Over 10 Years.
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Puget Sound Energy Customer Satisfaction (CSAT)
Puget Sound Energy Customer Satisfaction (CSAT) Score
52 / 100
Puget Sound Energy has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
17%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
12%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Puget Sound Energy Customer Satisfaction
Puget Sound Energy's Customer Satisfaction score was rated highest by Male customers.
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Ranked Puget Sound Energy Customer Satisfaction the Highest
Puget Sound Energy Customer Satisfaction Score by Gender
Puget Sound Energy's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Puget Sound Energy.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Puget Sound Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Puget Sound Energy's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Puget Sound Energy.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Puget Sound Energy Customer Satisfaction Score by Age
Puget Sound Energy's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Puget Sound Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
Puget Sound Energy Customer Satisfaction Score by Usage
Puget Sound Energy's Customer Satisfaction score was rated 60 points by customers who have used Puget Sound Energy's products/services for Over 10 Years.
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Puget Sound Energy Customer Service
3.1/5
Puget Sound Energy has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Puget Sound Energy's Customer Service
Website
https://www.pse.com/
Quick Insights into Puget Sound Energy Customer Service
Puget Sound Energy's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers ages 66+.
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Ranked Puget Sound Energy Customer Service the Highest
Ranked Puget Sound Energy Customer Service the Lowest
Puget Sound Energy Customer Service Score by Gender
Puget Sound Energy's Customer Service score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Puget Sound Energy Customer Service Score by Ethnicity
Puget Sound Energy's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Puget Sound Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Puget Sound Energy Customer Service Score by Age
Puget Sound Energy's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Puget Sound Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.1 | 51-55 | 3.1 |
66+ 2.5 | 66+ | 2.5 |
Puget Sound Energy Customer Service Score by Usage
Puget Sound Energy's Customer Service score was rated 2.8 stars by customers who have used Puget Sound Energy's products/services for Over 10 Years.
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Puget Sound Energy as an Employer
4.2/5
Puget Sound Energy has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Puget Sound Energy scored a -5 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Puget Sound Energy would recommend the brand to a friend. ENPS measures how likely Puget Sound Energy employees would recommend working at Puget Sound Energy to a friend.
Net Promoter Score
-5
NPS Score
| 37% | Promoters |
|---|---|
| 21% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 35% | Promoters |
|---|---|
| 23% | Passive |
| 42% | Detractors |
