-50
NPS
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NorthWestern Energy
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About NorthWestern Energy's Brand
For more than 100 years, NorthWestern Energy continues to deliver the energy and exceptional service that their customers and communities
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
NorthWestern Energy NPS
NorthWestern Energy's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether NorthWestern Energy's customers would recommend using the product based on a scale of -100 to 100.
NorthWestern Energy Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
NorthWestern Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2023 -33 | Jun 2023 | -33 |
Dec 2024 -50 | Dec 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NorthWestern Energy Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of NorthWestern Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NorthWestern Energy Product Quality
3.5/5
NorthWestern Energy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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NorthWestern Energy Product Information
NorthWestern Energy’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
NorthWestern Energy Pricing
NorthWestern Energy ROI & Value For Money
3.4/5
NorthWestern Energy has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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NorthWestern Energy Customer Satisfaction (CSAT)
NorthWestern Energy Customer Satisfaction (CSAT) Score
67 / 100
NorthWestern Energy has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NorthWestern Energy Customer Service
3.3/5
NorthWestern Energy has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About NorthWestern Energy's Customer Service
Address
3010 W. 69th Street, Sioux Falls, SD
Website
http://northwesternenergy.com
Phone Number
(605) 978-2900
Consumer vs. Employees
NorthWestern Energy scored a -50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of NorthWestern Energy would recommend the brand to a friend. ENPS measures how likely NorthWestern Energy employees would recommend working at NorthWestern Energy to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
