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NPS
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Brand Page
Avista
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About Avista's Brand
Avista is an energy company involved in the production, transmission, and distribution of energy.
Brand at a Glance
90%
Customer Loyalty
3.8/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Avista NPS
Avista's Net Promoter Score (NPS) is a 0 with 44% Promoters, 12% Passives, and 44% Detractors. Net Promoter Score tracks whether Avista's customers would recommend using the product based on a scale of -100 to 100.
Avista Overall NPS
| 44% | Promoters |
|---|---|
| 12% | Passives |
| 44% | Detractors |
Avista NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 0 | May 2021 | 0 |
Dec 2021 50 | Dec 2021 | 50 |
Jan 2022 0 | Jan 2022 | 0 |
Jul 2022 25 | Jul 2022 | 25 |
Mar 2023 -17 | Mar 2023 | -17 |
Jan 2024 -29 | Jan 2024 | -29 |
Feb 2024 -13 | Feb 2024 | -13 |
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Avista NPS by Gender
Avista's NPS was rated -34 by Male customers on Comparably.
Male
-34
Avista's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Avista's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Avista NPS by Ethnicity
Avista's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Avista NPS by Usage
Avista's NPS was rated -34 points by customers who have used Avista's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Avista Customer Reviews
Out of the 3 Avista customer reviews 1 was positive and 2 were constructive. Avista customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Avista Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Avista users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Avista Customer Loyalty Score by Gender
Avista's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Avista.
Male
100%
Yes
Female
N/A
Yes
Avista Customer Loyalty Score by Ethnicity
Avista's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Avista.
100
out of 100
Caucasian
Avista Customer Loyalty Score by Usage
Avista's Customer Loyalty score was rated 100% by customers who have used Avista's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Avista Product Quality
3.8/5
Avista has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Avista's overall Product Quality score rated by its users and customers.
Avista Product Information
Avista’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://avistacorp.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Energy
Quick Insights into Avista Product Quality
Avista's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Avista's Product Quality.
Ranked Avista Product Quality the Highest
Avista Product Quality Score by Gender
Avista's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Avista.
Male
3.8/5
Female
N/A
Avista Product Quality Score by Ethnicity
Avista's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Avista.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Avista Product Quality Score by Usage
Avista's Product Quality score was rated 3.8 stars by customers who have used Avista's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Avista Pricing
Avista ROI & Value For Money
3/5
Avista has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Avista ROI
Avista's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Avista's ROI score.
Ranked Avista ROI the Highest
Avista ROI Score by Gender
Avista's ROI score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Avista.
Male
3.1/5
Female
N/A
Avista ROI Score by Ethnicity
Avista's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Avista.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Avista ROI Score by Usage
Avista's ROI score was rated 3.1 stars by customers who have used Avista's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Avista Customer Satisfaction (CSAT)
Avista Customer Satisfaction (CSAT) Score
83 / 100
Avista has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Avista Customer Satisfaction
Avista's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Avista's Customer Satisfaction.
Ranked Avista Customer Satisfaction the Highest
Avista Customer Satisfaction Score by Gender
Avista's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Avista.
67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Avista Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Avista's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Avista.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Avista Customer Satisfaction Score by Usage
Avista's Customer Satisfaction score was rated 67 points by customers who have used Avista's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Avista Customer Service
3.4/5
Avista has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Avista's overall Customer Service score rated by its users and customers.
About Avista's Customer Service
Address
1411 East Mission Avenue, P.O. Box 3727, Spokane, WA
Website
http://avistacorp.com
Phone Number
(509) 495-4269
Quick Insights into Avista Customer Service
Avista's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Avista's Customer Service score.
Ranked Avista Customer Service the Highest
Avista Customer Service Score by Gender
Avista's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Avista.
Male
3.5/5
Female
N/A
Avista Customer Service Score by Ethnicity
Avista's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Avista.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Avista Customer Service Score by Usage
Avista's Customer Service score was rated 3.5 stars by customers who have used Avista's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Avista as an Employer
2.5/5
Avista has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Avista scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Avista would recommend the brand to a friend. ENPS measures how likely Avista employees would recommend working at Avista to a friend.
Net Promoter Score
0
NPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
