0
NPS
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Westar Energy
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About Westar Energy's Brand
Westar Energy provides safe, reliable electric energy to nearly 700000 Kansans.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Westar Energy NPS
Westar Energy's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Westar Energy's customers would recommend using the product based on a scale of -100 to 100.
Westar Energy Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Westar Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 100 | Sep 2024 | 100 |
Jun 2025 0 | Jun 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Westar Energy Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Westar Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Westar Energy Product Quality
3.2/5
Westar Energy has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Westar Energy's overall Product Quality score rated by its users and customers.
Westar Energy Product Information
Westar Energy’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Westar Energy Pricing
Westar Energy ROI & Value For Money
2.7/5
Westar Energy has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Westar Energy's overall ROI score rated by its users and customers.
Westar Energy Customer Satisfaction (CSAT)
Westar Energy Customer Satisfaction (CSAT) Score
50 / 100
Westar Energy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Westar Energy Customer Service
2.5/5
Westar Energy has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Westar Energy's Customer Service
Address
P.O. Box 208, Wichita, KS
Website
https://www.westarenergy.com/
Phone Number
(800)383-1183
Westar Energy as an Employer
2.8/5
Westar Energy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Westar Energy scored a 0 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Westar Energy would recommend the brand to a friend. ENPS measures how likely Westar Energy employees would recommend working at Westar Energy to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
