0
NPS
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Brand Page
Spark Energy
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About Spark Energy's Brand
Spark Energy is an electricity and natural gas provider for their homes and businesses since 1999.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
Spark Energy NPS
Spark Energy's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Spark Energy's customers would recommend using the product based on a scale of -100 to 100.
Spark Energy Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Spark Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 100 | May 2025 | 100 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spark Energy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Spark Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Spark Energy Product Quality
2.5/5
Spark Energy has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Energy's overall Product Quality score rated by its users and customers.
Spark Energy Product Information
Spark Energy’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.sparkenergy.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Energy
Marketplaces
Spark Energy Pricing
Spark Energy ROI & Value For Money
4/5
Spark Energy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Energy's overall ROI score rated by its users and customers.
Spark Energy Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Spark Energy Customer Service
1.5/5
Spark Energy has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Spark Energy's overall Customer Service score rated by its users and customers.
About Spark Energy's Customer Service
Address
Houston, TX
Website
http://www.sparkenergy.com
Phone Number
713-977-5611
Spark Energy as an Employer
4.5/5
Spark Energy has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Spark Energy scored a 0 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Spark Energy would recommend the brand to a friend. ENPS measures how likely Spark Energy employees would recommend working at Spark Energy to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
