18
NPS
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PECO Energy
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About PECO Energy's Brand
PECO is the Philadelphia-region’s largest utility, providing energy solutions to 1.6M electric and more than 511,000 natural gas customers. Among its major competitors, PECO Energy is ranked in 2nd place for NPS while Exelon Corporation is 1st, and PECO is 3rd.
Brand at a Glance
88%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
PECO Energy Ranking
- #2 / 4 of its competitors
PECO Energy NPS
PECO Energy's Net Promoter Score (NPS) is a 18 with 56% Promoters, 6% Passives, and 38% Detractors. Net Promoter Score tracks whether PECO Energy's customers would recommend using the product based on a scale of -100 to 100.
PECO Energy Overall NPS
| 56% | Promoters |
|---|---|
| 6% | Passives |
| 38% | Detractors |
PECO Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 25 | Feb 2024 | 25 |
Mar 2024 23 | Mar 2024 | 23 |
May 2024 25 | May 2024 | 25 |
Jul 2024 25 | Jul 2024 | 25 |
Aug 2024 21 | Aug 2024 | 21 |
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 24 | Oct 2024 | 24 |
Nov 2024 20 | Nov 2024 | 20 |
Jun 2025 22 | Jun 2025 | 22 |
Jul 2025 20 | Jul 2025 | 20 |
Nov 2025 18 | Nov 2025 | 18 |
How Other Brands Compare
PECO Energy is ranked second for NPS among its competitors. Exelon Corporation and PECO come in first and third, with Green Mountain Energy coming in at #4.
PECO Energy |  Exelon Corporation |  PECO |  Green Mountain Energy | |
| Global Ranking | #- | #586 | #- | #- |
| NPS | 18 | 21 | -64 | -100 |
| Valuation Updated every 24 hours for public companies | - | $42.89B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PECO Energy NPS by Gender
Male customers rated PECO Energy's NPS 23 points higher than Female customers.
Male
-16
PECO Energy's NPS was rated -16 by Male customers on Comparably.
42%
Promoters
0%
Passives
58%
Detractors
Female
-39
PECO Energy's NPS was rated -39 by Female customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
PECO Energy NPS by Ethnicity
PECO Energy's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
PECO Energy NPS by Age
PECO Energy's NPS was rated -100 points by customers ages 61-65 on Comparably.
PECO Energy NPS by Usage
PECO Energy's NPS was rated -37 points by customers who have used PECO Energy's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -37 | Over 10 Years | -37 |
PECO Energy NPS vs. Competitors
Compared to its competitors, PECO Energy's NPS is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Exelon Corporation | 21 |
| PECO Energy | 18 |
| PECO | -64 |
| Green Mountain Energy | -100 |
PECO Energy Customer Reviews
Out of the 3 PECO Energy customer reviews 2 were positive and 1 was constructive. PECO Energy customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
PECO Energy Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of PECO Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PECO Energy Customer Loyalty Score by Gender
Female customers rated PECO Energy's Customer Loyalty score 4% higher than Male customers.
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Male
85%
Yes
Female
89%
Yes
PECO Energy Customer Loyalty Score by Ethnicity
PECO Energy's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
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91
out of 100
Caucasian
PECO Energy Customer Loyalty Score by Age
PECO Energy's Customer Loyalty score was rated 82% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 82% | 61-65 | 82% |
PECO Energy Customer Loyalty Score by Usage
PECO Energy's Customer Loyalty score was rated 92% by customers who have used PECO Energy's products/services for Over 10 Years.
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PECO Energy Customer Loyalty vs. Competitors
Compared to its competitors, PECO Energy's Customer Loyalty score is rated right above PECO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PECO Energy | 88% |
| PECO | 87% |
| Exelon Corporation | 77% |
| Green Mountain Energy | 47% |
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PECO Energy Product Quality
3.5/5
PECO Energy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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PECO Energy Product Information
PECO Energy’s product quality score is a 3.5 out of 5 as rated by its users and customers.
Industry
Tech
Energy
Quick Insights into PECO Energy Product Quality
PECO Energy's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked PECO Energy Product Quality the Highest
Ranked PECO Energy Product Quality the Lowest
PECO Energy Product Quality Score by Gender
PECO Energy's Product Quality score was rated 2.7 by both Female and Male customers on Comparably.
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Male
2.7/5
Female
2.7/5
PECO Energy Product Quality Score by Ethnicity
PECO Energy's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
PECO Energy Product Quality Score by Age
PECO Energy's Product Quality score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
PECO Energy Product Quality Score by Usage
PECO Energy's Product Quality score was rated 2.1 stars by customers who have used PECO Energy's products/services for Over 10 Years.
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PECO Energy Product Quality vs. Competitors
Compared to its competitors, PECO Energy's Product Quality score is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Exelon Corporation | 3.5/5 |
| PECO Energy | 3.5/5 |
| PECO | 2.8/5 |
| Green Mountain Energy | 2/5 |
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PECO Energy Pricing
PECO Energy ROI & Value For Money
3.4/5
PECO Energy has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into PECO Energy ROI
PECO Energy's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked PECO Energy ROI the Highest
Ranked PECO Energy ROI the Lowest
PECO Energy ROI Score by Gender
Male customers rated PECO Energy's ROI score 0.3 stars higher than Female customers.
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Male
2.9/5
Female
2.6/5
PECO Energy ROI Score by Ethnicity
PECO Energy's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
PECO Energy ROI Score by Age
PECO Energy's ROI score was rated 1.6 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
PECO Energy ROI Score by Usage
PECO Energy's ROI score was rated 2.3 stars by customers who have used PECO Energy's products/services for Over 10 Years.
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PECO Energy Pricing vs. Competitors
Compared to its competitors, PECO Energy's ROI score is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Exelon Corporation | 3.7/5 |
| PECO Energy | 3.4/5 |
| PECO | 2.8/5 |
| Green Mountain Energy | 2/5 |
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PECO Energy Customer Satisfaction (CSAT)
PECO Energy Customer Satisfaction (CSAT) Score
68 / 100
PECO Energy has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
49%
Satisfied
19%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
11%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PECO Energy Customer Satisfaction
PECO Energy's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked PECO Energy Customer Satisfaction the Highest
Ranked PECO Energy Customer Satisfaction the Lowest
PECO Energy Customer Satisfaction Score by Gender
Female customers rated PECO Energy's Customer Satisfaction score 26 points higher than Male customers.
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40 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 30% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
PECO Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PECO Energy's Customer Satisfaction (CSAT) score was rated 44% according to Caucasian users and customers.
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44 / 100
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
45%
PECO Energy Customer Satisfaction Score by Age
PECO Energy's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
PECO Energy Customer Satisfaction Score by Usage
PECO Energy's Customer Satisfaction score was rated 43 points by customers who have used PECO Energy's products/services for Over 10 Years.
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PECO Energy Customer Satisfaction vs. Competitors
Compared to its competitors, PECO Energy's Customer Satisfaction score is rated right above Exelon Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PECO Energy | 68% |
| Exelon Corporation | 65% |
| PECO | 33% |
| Green Mountain Energy | 0% |
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PECO Energy Customer Service
3.1/5
PECO Energy has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About PECO Energy's Customer Service
Address
2301 Market Street, 1st Floor, Philadelphia, PA 19103
Website
https://www.peco.com/pages/home.aspx
Quick Insights into PECO Energy Customer Service
PECO Energy's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked PECO Energy Customer Service the Highest
Ranked PECO Energy Customer Service the Lowest
PECO Energy Customer Service Score by Gender
Female customers rated PECO Energy's Customer Service score 0.4 stars higher than Male customers.
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Male
2.4/5
Female
2.8/5
PECO Energy Customer Service Score by Ethnicity
PECO Energy's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
PECO Energy Customer Service Score by Age
PECO Energy's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
PECO Energy Customer Service Score by Usage
PECO Energy's Customer Service score was rated 1.9 stars by customers who have used PECO Energy's products/services for Over 10 Years.
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PECO Energy Customer Service vs. Competitors
Compared to its competitors, PECO Energy's Customer Service score is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Exelon Corporation | 3.6/5 |
| PECO Energy | 3.1/5 |
| PECO | 2.9/5 |
| Green Mountain Energy | 1.7/5 |
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PECO Energy as an Employer
3.2/5
PECO Energy has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PECO Energy scored a 18 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of PECO Energy would recommend the brand to a friend. ENPS measures how likely PECO Energy employees would recommend working at PECO Energy to a friend.
Net Promoter Score
18
NPS Score
| 56% | Promoters |
|---|---|
| 6% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 52% | Promoters |
|---|---|
| 8% | Passive |
| 40% | Detractors |
