15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PECO Energy
Marketing or Exec? Claim Your Free Account
About PECO Energy's Brand
PECO is the Philadelphia-region’s largest utility, providing energy solutions to 1.6M electric and more than 511,000 natural gas customers. Among its major competitors, PECO Energy is ranked in 2nd place for NPS while Exelon Corporation is 1st, and PECO is 3rd.
Brand at a Glance
89%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
PECO Energy Ranking
- #2 / 4 of its competitors
PECO Energy NPS
PECO Energy's Net Promoter Score (NPS) is a 15 with 54% Promoters, 7% Passives, and 39% Detractors. Net Promoter Score tracks whether PECO Energy's customers would recommend using the product based on a scale of -100 to 100.
PECO Energy Overall NPS
| 54% | Promoters |
|---|---|
| 7% | Passives |
| 39% | Detractors |
PECO Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 21 | Aug 2024 | 21 |
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 24 | Oct 2024 | 24 |
Nov 2024 20 | Nov 2024 | 20 |
Jun 2025 22 | Jun 2025 | 22 |
Jul 2025 20 | Jul 2025 | 20 |
Nov 2025 18 | Nov 2025 | 18 |
Jan 2026 20 | Jan 2026 | 20 |
Mar 2026 18 | Mar 2026 | 18 |
Apr 2026 17 | Apr 2026 | 17 |
May 2026 15 | May 2026 | 15 |
Jun 2026 15 | Jun 2026 | 15 |
How Other Brands Compare
PECO Energy is ranked second for NPS among its competitors. Exelon Corporation and PECO come in first and third, with Green Mountain Energy coming in at #4.
PECO Energy |  Exelon Corporation |  PECO |  Green Mountain Energy | |
| Global Ranking | #- | #586 | #- | #- |
| NPS | 15 | 19 | -65 | -100 |
| Valuation Updated every 24 hours for public companies | - | $42.89B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PECO Energy NPS by Gender
Male customers rated PECO Energy's NPS 21 points higher than Female customers.
Male
-24
PECO Energy's NPS was rated -24 by Male customers on Comparably.
38%
Promoters
0%
Passives
62%
Detractors
Female
-45
PECO Energy's NPS was rated -45 by Female customers on Comparably.
22%
Promoters
11%
Passives
67%
Detractors
PECO Energy NPS by Ethnicity
PECO Energy's NPS was rated -64 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -64 | Caucasian | -64 |
PECO Energy NPS by Age
PECO Energy's NPS was rated -100 points by customers ages 61-65 on Comparably.
PECO Energy NPS by Usage
PECO Energy's NPS was rated -46 points by customers who have used PECO Energy's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -46 | Over 10 Years | -46 |
PECO Energy NPS vs. Competitors
Compared to its competitors, PECO Energy's NPS is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Exelon Corporation | 19 |
| PECO Energy | 15 |
| PECO | -65 |
| Green Mountain Energy | -100 |
PECO Energy Customer Reviews
Out of the 4 PECO Energy customer reviews 2 were positive and 2 were constructive. PECO Energy customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PECO Energy Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of PECO Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PECO Energy Customer Loyalty Score by Gender
Female customers rated PECO Energy's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PECO Energy.
Male
86%
Yes
Female
90%
Yes
PECO Energy Customer Loyalty Score by Ethnicity
PECO Energy's Customer Loyalty score was rated 92% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PECO Energy.
92
out of 100
Caucasian
PECO Energy Customer Loyalty Score by Age
PECO Energy's Customer Loyalty score was rated 82% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PECO Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 82% | 61-65 | 82% |
PECO Energy Customer Loyalty Score by Usage
PECO Energy's Customer Loyalty score was rated 93% by customers who have used PECO Energy's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PECO Energy Customer Loyalty Score by Industry
PECO Energy's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PECO Energy Customer Loyalty vs. Competitors
Compared to its competitors, PECO Energy's Customer Loyalty score is rated right above PECO.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PECO Energy | 89% |
| PECO | 82% |
| Exelon Corporation | 78% |
| Green Mountain Energy | 47% |
Unlock PECO Energy Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PECO Energy Customer Loyalty vs. Competitors data and gain insights into your customers today.
PECO Energy Product Quality
3.5/5
PECO Energy has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock PECO Energy's overall Product Quality score rated by its users and customers.
PECO Energy Product Information
PECO Energy’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated PECO Energy's product the highest.
Industry
Tech
Energy
Quick Insights into PECO Energy Product Quality
PECO Energy's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PECO Energy's Product Quality.
Ranked PECO Energy Product Quality the Highest
Ranked PECO Energy Product Quality the Lowest
PECO Energy Product Quality Score by Gender
Female customers rated PECO Energy's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PECO Energy.
Male
2.5/5
Female
2.7/5
PECO Energy Product Quality Score by Ethnicity
PECO Energy's Product Quality score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PECO Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
PECO Energy Product Quality Score by Age
PECO Energy's Product Quality score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PECO Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
PECO Energy Product Quality Score by Usage
PECO Energy's Product Quality score was rated 2 stars by customers who have used PECO Energy's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PECO Energy Product Quality Score by Industry
PECO Energy's Product Quality score was rated 2.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PECO Energy Product Quality vs. Competitors
Compared to its competitors, PECO Energy's Product Quality score is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Exelon Corporation | 3.5/5 |
| PECO Energy | 3.5/5 |
| PECO | 2.8/5 |
| Green Mountain Energy | 2/5 |
Unlock PECO Energy Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PECO Energy Product Quality vs. Competitors data and gain insights into your customers today.
PECO Energy Pricing
PECO Energy ROI & Value For Money
3.3/5
PECO Energy has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock PECO Energy's overall ROI score rated by its users and customers.
PECO Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into PECO Energy ROI
PECO Energy's ROI score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked PECO Energy's ROI score.
Ranked PECO Energy ROI the Highest
Ranked PECO Energy ROI the Lowest
PECO Energy ROI Score by Gender
Male customers rated PECO Energy's ROI score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PECO Energy.
Male
2.7/5
Female
2.4/5
PECO Energy ROI Score by Ethnicity
PECO Energy's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PECO Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
PECO Energy ROI Score by Age
PECO Energy's ROI score was rated 1.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PECO Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
PECO Energy ROI Score by Usage
PECO Energy's ROI score was rated 2.1 stars by customers who have used PECO Energy's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PECO Energy ROI Score by Industry
PECO Energy's ROI score was rated 2.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PECO Energy Pricing vs. Competitors
Compared to its competitors, PECO Energy's ROI score is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Exelon Corporation | 3.7/5 |
| PECO Energy | 3.3/5 |
| PECO | 2.7/5 |
| Green Mountain Energy | 2/5 |
Unlock PECO Energy ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PECO Energy ROI vs. Competitors data and gain insights into your customers today.
PECO Energy Customer Satisfaction (CSAT)
PECO Energy Customer Satisfaction (CSAT) Score
66 / 100
PECO Energy has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
18%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
10%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PECO Energy Customer Satisfaction
PECO Energy's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PECO Energy's Customer Satisfaction.
Ranked PECO Energy Customer Satisfaction the Highest
Ranked PECO Energy Customer Satisfaction the Lowest
PECO Energy Customer Satisfaction Score by Gender
Female customers rated PECO Energy's Customer Satisfaction score 21 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PECO Energy.
36 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 27% | |
Very Dissatisfied | 37% |
57 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 43% |
PECO Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PECO Energy's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PECO Energy.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
50%
PECO Energy Customer Satisfaction Score by Age
PECO Energy's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PECO Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
PECO Energy Customer Satisfaction Score by Usage
PECO Energy's Customer Satisfaction score was rated 33 points by customers who have used PECO Energy's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PECO Energy Customer Satisfaction vs. Competitors
Compared to its competitors, PECO Energy's Customer Satisfaction score is rated right above Exelon Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PECO Energy | 66% |
| Exelon Corporation | 64% |
| PECO | 31% |
| Green Mountain Energy | 0% |
Unlock PECO Energy Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PECO Energy Customer Satisfaction vs. Competitors data and gain insights into your customers today.
PECO Energy Customer Service
3/5
PECO Energy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock PECO Energy's overall Customer Service score rated by its users and customers.
About PECO Energy's Customer Service
Address
2301 Market Street, 1st Floor, Philadelphia, PA 19103
Website
https://www.peco.com/pages/home.aspx
Quick Insights into PECO Energy Customer Service
PECO Energy's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked PECO Energy's Customer Service score.
Ranked PECO Energy Customer Service the Highest
Ranked PECO Energy Customer Service the Lowest
PECO Energy Customer Service Score by Gender
Female customers rated PECO Energy's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PECO Energy.
Male
2.2/5
Female
2.6/5
PECO Energy Customer Service Score by Ethnicity
PECO Energy's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PECO Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
PECO Energy Customer Service Score by Age
PECO Energy's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PECO Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
PECO Energy Customer Service Score by Usage
PECO Energy's Customer Service score was rated 1.7 stars by customers who have used PECO Energy's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PECO Energy Customer Service Score by Industry
PECO Energy's Customer Service score was rated 2.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PECO Energy Customer Service vs. Competitors
Compared to its competitors, PECO Energy's Customer Service score is rated right above PECO, and is preceded by Exelon Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Exelon Corporation | 3.6/5 |
| PECO Energy | 3/5 |
| PECO | 2.9/5 |
| Green Mountain Energy | 1.7/5 |
Unlock PECO Energy Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PECO Energy Customer Service vs. Competitors data and gain insights into your customers today.
PECO Energy as an Employer
3.3/5
PECO Energy has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
PECO Energy scored a 15 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of PECO Energy would recommend the brand to a friend. ENPS measures how likely PECO Energy employees would recommend working at PECO Energy to a friend.
Net Promoter Score
15
NPS Score
| 54% | Promoters |
|---|---|
| 7% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
