-39
NPS
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PPL
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About PPL's Brand
PPL licenses recorded music played in public or broadcast on the radio or TV. Among its major competitors, PPL is ranked in 4th place for NPS while ESG is 1st, and Exelon Corporation is 2nd.Their current market cap is $22.12B
Brand at a Glance
69%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.4/5
Customer Service
PPL Ranking
- #4 / 4 of its competitors
PPL NPS
PPL's Net Promoter Score (NPS) is a -39 with 22% Promoters, 17% Passives, and 61% Detractors. Net Promoter Score tracks whether PPL's customers would recommend using the product based on a scale of -100 to 100.
PPL Overall NPS
| 22% | Promoters |
|---|---|
| 17% | Passives |
| 61% | Detractors |
PPL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -60 | Sep 2022 | -60 |
Jan 2023 -67 | Jan 2023 | -67 |
Feb 2023 -70 | Feb 2023 | -70 |
Apr 2023 -57 | Apr 2023 | -57 |
Jun 2023 -46 | Jun 2023 | -46 |
Sep 2023 -51 | Sep 2023 | -51 |
Jan 2024 -48 | Jan 2024 | -48 |
Mar 2024 -39 | Mar 2024 | -39 |
Jul 2024 -35 | Jul 2024 | -35 |
Oct 2024 -34 | Oct 2024 | -34 |
Dec 2024 -37 | Dec 2024 | -37 |
May 2025 -40 | May 2025 | -40 |
How Other Brands Compare
PPL is ranked #4 for NPS among its competitors. ESG and Exelon Corporation come in first and second, with TOPS coming in at third. Among those competitors, it is the lowest valued company behind Exelon Corporation.
PPL |  Exelon Corporation |  ESG |  TOPS | |
| Global Ranking | #- | #586 | #- | #- |
| NPS | -39 | 21 | 82 | -22 |
| Valuation Updated every 24 hours for public companies | $22.12B | $42.89B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PPL NPS by Gender
Male customers rated PPL's NPS 25 points higher than Female customers.
Male
-50
PPL's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-75
PPL's NPS was rated -75 by Female customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
PPL NPS by Ethnicity
PPL's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
PPL NPS by Usage
PPL's NPS was rated -80 points by customers who have used PPL's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -80 | Over 10 Years | -80 |
PPL NPS vs. Competitors
Compared to its competitors, PPL's NPS is rated right below TOPS.
| COMPANY | NPS Score | |
|---|---|---|
| ESG | 82 |
| Exelon Corporation | 21 |
| TOPS | -22 |
| PPL | -39 |
PPL Customer Reviews
Out of the 2 PPL customer reviews 1 was positive and 1 was constructive. PPL customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PPL Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of PPL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PPL Customer Loyalty Score by Gender
Male customers rated PPL's Customer Loyalty score 45% higher than Female customers.
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Male
100%
Yes
Female
55%
Yes
PPL Customer Loyalty Score by Ethnicity
PPL's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
PPL Customer Loyalty Score by Usage
PPL's Customer Loyalty score was rated 82% by customers who have used PPL's products/services for Over 10 Years.
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PPL Customer Loyalty vs. Competitors
Compared to its competitors, PPL's Customer Loyalty score is rated right below TOPS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ESG | 83% |
| Exelon Corporation | 77% |
| TOPS | 73% |
| PPL | 69% |
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PPL Product Quality
2.6/5
PPL has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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PPL Product Information
PPL’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.ppluk.com/
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Quick Insights into PPL Product Quality
PPL's Product Quality score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked PPL Product Quality the Highest
Ranked PPL Product Quality the Lowest
PPL Product Quality Score by Gender
Male customers rated PPL's Product Quality score 0.3 stars higher than Female customers.
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Male
2.5/5
Female
2.2/5
PPL Product Quality Score by Ethnicity
PPL's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
PPL Product Quality Score by Usage
PPL's Product Quality score was rated 2.6 stars by customers who have used PPL's products/services for Over 10 Years.
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PPL Product Quality vs. Competitors
Compared to its competitors, PPL's Product Quality score is rated right below TOPS.
| COMPANY | Product Quality Score | |
|---|---|---|
| ESG | 3.6/5 |
| Exelon Corporation | 3.5/5 |
| TOPS | 3/5 |
| PPL | 2.6/5 |
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PPL Pricing
PPL ROI & Value For Money
2.4/5
PPL has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into PPL ROI
PPL's ROI score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked PPL ROI the Highest
Ranked PPL ROI the Lowest
PPL ROI Score by Gender
Male customers rated PPL's ROI score 1.1 stars higher than Female customers.
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Male
2.6/5
Female
1.5/5
PPL ROI Score by Ethnicity
PPL's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
PPL ROI Score by Usage
PPL's ROI score was rated 2.3 stars by customers who have used PPL's products/services for Over 10 Years.
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PPL Pricing vs. Competitors
Compared to its competitors, PPL's ROI score is rated right below TOPS.
| COMPANY | Pricing Score | |
|---|---|---|
| ESG | 4.1/5 |
| Exelon Corporation | 3.7/5 |
| TOPS | 2.5/5 |
| PPL | 2.4/5 |
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PPL Customer Satisfaction (CSAT)
PPL Customer Satisfaction (CSAT) Score
27 / 100
PPL has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
7%
Satisfied
20%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PPL Customer Satisfaction
PPL's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked PPL Customer Satisfaction the Highest
Ranked PPL Customer Satisfaction the Lowest
PPL Customer Satisfaction Score by Gender
Female customers rated PPL's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 75% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
PPL Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PPL's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
PPL Customer Satisfaction Score by Usage
PPL's Customer Satisfaction score was rated 40 points by customers who have used PPL's products/services for Over 10 Years.
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PPL Customer Satisfaction vs. Competitors
Compared to its competitors, PPL's Customer Satisfaction score is rated right below TOPS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ESG | 100% |
| Exelon Corporation | 65% |
| TOPS | 44% |
| PPL | 27% |
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PPL Customer Service
2.4/5
PPL has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About PPL's Customer Service
Address
Allentown, PA United States of America
Website
http://www.ppluk.com/
Phone Number
44 20 7534 1000
Quick Insights into PPL Customer Service
PPL's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
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Ranked PPL Customer Service the Highest
Ranked PPL Customer Service the Lowest
PPL Customer Service Score by Gender
Male customers rated PPL's Customer Service score 0.7 stars higher than Female customers.
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Male
2.2/5
Female
1.5/5
PPL Customer Service Score by Ethnicity
PPL's Customer Service score was rated 2.9 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
PPL Customer Service Score by Usage
PPL's Customer Service score was rated 1.8 stars by customers who have used PPL's products/services for Over 10 Years.
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PPL Customer Service vs. Competitors
Compared to its competitors, PPL's Customer Service score is rated right below TOPS.
| COMPANY | Customer Service Score | |
|---|---|---|
| ESG | 4.1/5 |
| Exelon Corporation | 3.6/5 |
| TOPS | 2.6/5 |
| PPL | 2.4/5 |
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PPL as an Employer
2.7/5
PPL has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
PPL scored a -39 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of PPL would recommend the brand to a friend. ENPS measures how likely PPL employees would recommend working at PPL to a friend.
Net Promoter Score
-39
NPS Score
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 34% | Promoters |
|---|---|
| 13% | Passive |
| 53% | Detractors |
