TOPS NPS & Customer Reviews

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TOPS

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About TOPS' Brand

Providing end to end solution for Online Media Publishers Among its major competitors, TOPS is ranked in 3rd place for NPS while RaceTrac, Inc. is 1st, and Intuit is 2nd.

Brand at a Glance

73%

Customer Loyalty

3/5

Product Quality

2.5/5

Pricing

2.6/5

Customer Service

TOPS Ranking

^#3 / 4 of its competitors

TOPS NPS

TOPS's Net Promoter Score (NPS) is a -22 with 33% Promoters, 12% Passives, and 55% Detractors. Net Promoter Score tracks whether TOPS's customers would recommend using the product based on a scale of -100 to 100.

TOPS Overall NPS

-22

NPS

33%	Promoters
12%	Passives
55%	Detractors

TOPS NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 -14	Mar 2022	-14
Apr 2022 -16	Apr 2022	-16
May 2022 -21	May 2022	-21
Dec 2022 -23	Dec 2022	-23
Mar 2023 -25	Mar 2023	-25
Apr 2023 -24	Apr 2023	-24
Nov 2023 -22	Nov 2023	-22
Dec 2023 -21	Dec 2023	-21
Jan 2024 -21	Jan 2024	-21
Feb 2024 -21	Feb 2024	-21
Nov 2024 -21	Nov 2024	-21
Dec 2024 -23	Dec 2024	-23

How Other Brands Compare

TOPS is ranked third for NPS among its competitors. RaceTrac, Inc. and Intuit come in first and second, with PPL coming in at #4.

	TOPS	Intuit	PPL	RaceTrac, Inc.
Global Ranking	#-	#149	#-	#-
NPS	-22	11	-39	12
Valuation Updated every 24 hours for public companies	-	$112.73B	$22.12B	$4.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

TOPS NPS by Gender

Male customers rated TOPS's NPS 17 points higher than Female customers.

Male

-83

TOPS's NPS was rated -83 by Male customers on Comparably.

Promoters

17%

Passives

83%

Detractors

Female

-100

TOPS's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

TOPS NPS by Ethnicity

TOPS's NPS was rated -100 points by both Caucasian and Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
Other -100	Other	-100

TOPS NPS by Age

TOPS's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

41-45

100%

66+

25%

75%

TOPS NPS by Usage

TOPS's NPS was rated the highest by customers who have used TOPS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years 28	1 to 2 Years	28
2 to 5 Years -25	2 to 5 Years	-25
Over 10 Years -86	Over 10 Years	-86

TOPS NPS vs. Competitors

Compared to its competitors, TOPS's NPS is rated right above PPL, and is preceded by Physicians Endoscopy.

COMPANY		NPS Score
	RaceTrac, Inc.	12
	Intuit	11
	Physicians Endoscopy	N/A
	TOPS	-22
	PPL	-39

TOPS Customer Reviews

Out of the 3 TOPS customer reviews 0 were positive and 3 were constructive. TOPS customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

TOPS Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of TOPS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

TOPS Customer Loyalty Score by Gender

Male customers rated TOPS's Customer Loyalty score 6% higher than Female customers.

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Male

70%

Yes

Female

64%

Yes

TOPS Customer Loyalty Score by Ethnicity

TOPS's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Other

TOPS Customer Loyalty Score by Age

TOPS's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%
66+ 55%	66+	55%

TOPS Customer Loyalty Score by Usage

TOPS's Customer Loyalty score was rated 61% by customers who have used TOPS's products/services for Over 10 Years.

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Over 10 Years	61%

TOPS Customer Loyalty vs. Competitors

Compared to its competitors, TOPS's Customer Loyalty score is rated right above PPL, and is preceded by RaceTrac, Inc..

COMPANY		Customer Loyalty Score
	Intuit	84%
	RaceTrac, Inc.	79%
	TOPS	73%
	PPL	69%
	Physicians Endoscopy	N/A

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TOPS Product Quality

3/5

TOPS has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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TOPS Product Information

TOPS serves markets in the United States. TOPS supports Web devices and offers products for small, medium, and large sized businesses.

TOPS’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated TOPS's product the highest. Reviewers from the Non-Profit industry rated TOPS the lowest at 2.4.

Website: http://www.topssoft.com/

Company Size: 201-500 Employees

Languages Supported

English

Product Type

HOA Software

Quick Insights into TOPS Product Quality

TOPS's Product Quality score was rated highest by customers from the Real Estate industry, and rated lowest by Caucasian customers.

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Ranked TOPS Product Quality the Highest

Real Estate	3.2
2 to 5 Years	3.1
Other	2.1

Ranked TOPS Product Quality the Lowest

Male	1.7
66+	1.5
Caucasian	1.5

TOPS Product Quality Score by Gender

TOPS's Product Quality score was rated 1.7 by both Female and Male customers on Comparably.

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Male

1.7/5

Female

1.7/5

TOPS Product Quality Score by Ethnicity

TOPS's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 2.1	Other	2.1

TOPS Product Quality Score by Age

TOPS's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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Summary	Age	Score
41-45 2	41-45	2
66+ 1.5	66+	1.5

TOPS Product Quality Score by Usage

TOPS's Product Quality score was rated the highest by customers who have used TOPS's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.1
2 to 5 Years	3.1
5 to 10 Years	2.6
Over 10 Years	1.8

TOPS Product Quality Score by Industry

TOPS's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Non-Profit industry customers.

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Non-Profit	2.4
Real Estate	3.2

TOPS Product Quality vs. Competitors

Compared to its competitors, TOPS's Product Quality score is rated right above PPL, and is preceded by Intuit.

COMPANY		Product Quality Score
	RaceTrac, Inc.	3.4/5
	Intuit	3.3/5
	TOPS	3/5
	PPL	2.6/5
	Physicians Endoscopy	N/A

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TOPS Pricing

TOPS ROI & Value For Money

2.5/5

TOPS has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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TOPS Pricing Plans

TOPS has a pricing structure that accommodates small, medium, and large businesses. Starting from $350, TOPS uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry.

Who Uses TOPS?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into TOPS ROI

TOPS's ROI score was rated highest by customers from the Non-Profit industry, and rated lowest by Other customers.

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Ranked TOPS ROI the Highest

Non-Profit	2.5
Caucasian	1.7
66+	1.6

Ranked TOPS ROI the Lowest

41-45	1.5
Male	1.5
Other	1.5

TOPS ROI Score by Gender

TOPS's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

TOPS ROI Score by Ethnicity

TOPS's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Other 1.5	Other	1.5

TOPS ROI Score by Age

TOPS's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.

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Summary	Age	Score
41-45 1.5	41-45	1.5
66+ 1.6	66+	1.6

TOPS ROI Score by Usage

TOPS's ROI score was rated 1.5 stars by customers who have used TOPS's products/services for Over 10 Years.

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Over 10 Years	1.5

TOPS ROI Score by Industry

TOPS's ROI score was rated 2.5 stars by Non-Profit industry customers.

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Non-Profit	2.5

TOPS Pricing vs. Competitors

Compared to its competitors, TOPS's ROI score is rated right above PPL, and is preceded by Intuit.

COMPANY		Pricing Score
	RaceTrac, Inc.	3.6/5
	Intuit	3.3/5
	TOPS	2.5/5
	PPL	2.4/5
	Physicians Endoscopy	N/A

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TOPS Customer Satisfaction (CSAT)

TOPS Customer Satisfaction (CSAT) Score

44 / 100

TOPS has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied	22%
Satisfied	22%
Neither Satisfied nor Dissatisfied	28%
Dissatisfied	11%
Very Dissatisfied	17%

Very Satisfied

22%

Satisfied

22%

Neither Satisfied nor Dissatisfied

28%

Dissatisfied

11%

Very Dissatisfied

17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into TOPS Customer Satisfaction

TOPS's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Male customers.

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Ranked TOPS Customer Satisfaction the Highest

Other	67%
Female	40%
Over 10 Years	20%

Ranked TOPS Customer Satisfaction the Lowest

Caucasian	0%
Male	0%

TOPS Customer Satisfaction Score by Gender

Female customers rated TOPS's Customer Satisfaction score 0 points higher than Male customers.

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Male

	Very Satisfied	0%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	75%
	Dissatisfied	0%
	Very Dissatisfied	25%

40 / 100

Female

	Very Satisfied	0%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	40%
	Very Dissatisfied	20%

TOPS Customer Satisfaction Score by Ethnicity

Caucasian
0%
Other
67%

CSAT according to Caucasian

TOPS' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	75%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

75%

Dissatisfied

25%

Very Dissatisfied

CSAT according to Other

TOPS' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	0%
Satisfied	67%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

Satisfied

67%

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

TOPS Customer Satisfaction Score by Age

TOPS's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

66+

TOPS Customer Satisfaction Score by Usage

TOPS's Customer Satisfaction score was rated 20 points by customers who have used TOPS's products/services for Over 10 Years.

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Over 10 Years	20

TOPS Customer Satisfaction vs. Competitors

Compared to its competitors, TOPS's Customer Satisfaction score is rated right above PPL, and is preceded by Intuit.

COMPANY		Customer Satisfaction (CSAT) Score
	RaceTrac, Inc.	63%
	Intuit	59%
	TOPS	44%
	PPL	27%
	Physicians Endoscopy	0%

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TOPS Customer Service

2.6/5

TOPS has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About TOPS's Customer Service

Address

M5V1M3 Canada

Website

http://www.topssoft.com/

Quick Insights into TOPS Customer Service

TOPS's Customer Service score was rated highest by Other customers, and rated lowest by customers ages 66+.

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Ranked TOPS Customer Service the Highest

Other	2.3
41-45	2
Male	1.8

Ranked TOPS Customer Service the Lowest

Caucasian	1.7
Female	1.7
66+	1.5

TOPS Customer Service Score by Gender

Male customers rated TOPS's Customer Service score 0.1 stars higher than Female customers.

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Male

1.8/5

Female

1.7/5

TOPS Customer Service Score by Ethnicity

TOPS's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TOPS.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Other 2.3	Other	2.3

TOPS Customer Service Score by Age

TOPS's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
41-45 2	41-45	2
66+ 1.5	66+	1.5

TOPS Customer Service Score by Usage

TOPS's Customer Service score was rated 1.7 stars by customers who have used TOPS's products/services for Over 10 Years.

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Over 10 Years	1.7

TOPS Customer Service vs. Competitors

Compared to its competitors, TOPS's Customer Service score is rated right above PPL, and is preceded by Intuit.

COMPANY		Customer Service Score
	RaceTrac, Inc.	3.4/5
	Intuit	3.2/5
	TOPS	2.6/5
	PPL	2.4/5
	Physicians Endoscopy	N/A

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TOPS as an Employer

2.4/5

TOPS has a 2.4/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of TOPS

Frank Curci

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

TOPS scored a -22 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of TOPS would recommend the brand to a friend. ENPS measures how likely TOPS employees would recommend working at TOPS to a friend.

Net Promoter Score

-22

NPS Score

33%	Promoters
12%	Passive
55%	Detractors

Employee Net Promoter Score

-35

eNPS Score

24%	Promoters
17%	Passive
59%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail