82
NPS
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Brand Page
ESG
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About ESG's Brand
ESG Solutions designs and builds custom microseismic acquisition systems for downhole and surface monitoring.
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
ESG NPS
ESG's Net Promoter Score (NPS) is a 82 with 91% Promoters, 0% Passives, and 9% Detractors. Net Promoter Score tracks whether ESG's customers would recommend using the product based on a scale of -100 to 100.
ESG Overall NPS
| 91% | Promoters |
|---|---|
| 0% | Passives |
| 9% | Detractors |
ESG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2021 0 | Feb 2021 | 0 |
Nov 2021 33 | Nov 2021 | 33 |
Apr 2022 50 | Apr 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Dec 2022 67 | Dec 2022 | 67 |
Sep 2023 71 | Sep 2023 | 71 |
Nov 2023 75 | Nov 2023 | 75 |
Mar 2024 77 | Mar 2024 | 77 |
Sep 2024 80 | Sep 2024 | 80 |
Nov 2024 81 | Nov 2024 | 81 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ESG Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of ESG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ESG Product Quality
3.6/5
ESG has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ESG Product Information
ESG’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.esgsolutions.com
- Company Size
- 51-200 Employees
Industry
Tech
Energy
Media
ESG Pricing
ESG ROI & Value For Money
4.1/5
ESG has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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ESG Customer Satisfaction (CSAT)
ESG Customer Satisfaction (CSAT) Score
100 / 100
ESG has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ESG Customer Service
4.1/5
ESG has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About ESG's Customer Service
Address
Kingston, TN United States of America
Website
https://www.esgsolutions.com
ESG as an Employer
3.8/5
ESG has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ESG scored a 82 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of ESG would recommend the brand to a friend. ENPS measures how likely ESG employees would recommend working at ESG to a friend.
Net Promoter Score
82
NPS Score
| 91% | Promoters |
|---|---|
| 0% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
