37
NPS
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Radancy
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About Radancy's Brand
Radancy delivers the future of talent acquisition with the Radancy Talent Acquisition Cloud – an Agentic AI-powered platform designed to simplify hiring, maximize ROI and build the workforce of tomorrow. The platform transforms every step of the candidate journey through intelligent automation, predictive insights and personalized engagement. As the global leader in talent acquisition software, Radancy helps enterprises strengthen their organizations by solving their most critical hiring challenges with speed, precision and impact. Grounded in a culture of innovation, inclusivity and collaboration, Radancy empowers our people to grow, contribute and lead with purpose. The company is committed to building ethical, responsible AI, creating meaningful value for customers and candidates and making a positive impact on the communities it serves.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
5/5
Customer Service
Radancy NPS
Radancy's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Radancy's customers would recommend using the product based on a scale of -100 to 100.
Radancy Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Radancy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 39 | Aug 2020 | 39 |
Jan 2021 41 | Jan 2021 | 41 |
Feb 2021 40 | Feb 2021 | 40 |
Aug 2021 35 | Aug 2021 | 35 |
Jul 2022 37 | Jul 2022 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Radancy NPS by Usage
Radancy's NPS was rated the highest by customers who have used Radancy's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
Radancy Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Radancy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Radancy Product Quality
4.1/5
Radancy has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Radancy Product Information
Radancy’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.radancy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Radancy Product Quality
Radancy's Product Quality score was rated highest by customers who have used Radancy's products/services for 1 to 2 Years, and rated lowest by customers who have used Radancy's products/services for 2 to 5 Years.
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Ranked Radancy Product Quality the Highest
Ranked Radancy Product Quality the Lowest
Radancy Product Quality Score by Usage
Radancy's Product Quality score was rated the highest by customers who have used Radancy's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Radancy Pricing
Radancy ROI & Value For Money
4/5
Radancy has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Radancy Customer Satisfaction (CSAT)
Radancy Customer Satisfaction (CSAT) Score
50 / 100
Radancy has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Radancy Customer Service
5/5
Radancy has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Radancy's Customer Service
Address
1 Battery Park Plaza #2710, New York City, NY 10004
Website
https://www.radancy.com/
Phone Number
800-867-2001
Radancy's Social Links
Radancy as an Employer
4.5/5
Radancy has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Radancy scored a 37 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Radancy would recommend the brand to a friend. ENPS measures how likely Radancy employees would recommend working at Radancy to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 49% | Promoters |
|---|---|
| 34% | Passive |
| 17% | Detractors |
